Customer Ratings & Reviews

The shark did not work like all of the videos and like I anticipated. I was so excited to get the shark and it truly disappointed me. Giving them the benefit of the doubt, I could have been doing something wrong, sure! BUT with the amount of money we pay for this item, then it should either WORK or the instructions should be worth over $300. I tried doing my hair 5 times, and it never actually held. I tried my cousins African American hair and it did great, but then poofed back up by morning! Just buy a revlon. Please don’t waste your money.

I’ve had two of these now and it does a good job styling but the product is so cheap. I had my previous one for a year and got fed up with the parts coming loose so I used my heel squad warranty and swapped it out. After one use the new one had a part come loose again. This causes the product to rattle back and forth while you’re using it. Planning on returning this week. Honestly, just invest in the Dyson if you’re going to spend the money or know that you’re getting a cheap product

I got electrocuted by this system second time using!!!! No water anywhere and I got shocked when I unplugged it! I will never use again and I am returning it immediately! Here are my other thoughts. It’s heavy, bulky, and big. The sound it makes is so loud and high pitch it bothers my ears. It has a box attached to the cord which makes take up even more counter space. It’s so much easier to just use a round brush and hair dryer. Save your money!

Maybe this is the best tool ever made, unfortunately I will have to wait for the unit I purchased from Shark. I ordered from Best Buy for my wife. It arrived fairly quick, she opened the mailer and immediately said something was wrong. The box was torn as if it had been previously wrapped as a gift, and was scotch taped shut. She proceeded to open the box to find it was stuffed in there, missing information cards and best of all, had someone else’s hair wrapped all in the rollers. I contacted Best Buy and was told they are out of stock, sorry, and I can return for a refund. I completely lost trust in Best Buy after this, do not feel as if anyone cares that they sent me a used item when I paid for a brand new product, not to mention how unhygienic it is to send someone a box of someone stranger’s hair. Disgusted doesn’t come close to describing how I feel about the entire situation.

it was good at first but after another use the brushes would wiggle and now detach when I use it

Do not buy!! I just hit my two year mark and it won’t stay on. I’ve heard of other people having the same issue. Not worth it.

My hair naturally curly and never had issues straightening or blow drying it. Usually I use the drybar double shot and it gives me the best shinny and flowy blowout, and it is always straight for days. This product however did not work. 10 minutes after using it, my roots were getting curly and my hair was frizzy. I tried all the tips I saw online and nothing helped. The curl attchement does not hold/stay doesn’t matter how much hairspray I use. Overall very disappointed and wish I could return this. My hair looks frizzy and ugly and when I use it. Do not recommend if your hair is not straight.

Costo has the same deal with 2 more items at a same price .

I was expecting a little more curl and blow out look but it does not hold in my hair It’s heavier than I expected

Not made for thick hair. It can only do a very very small strand at a time and that was very frustrating.

Stopped working after literally ONE use. After doing some googling to see if others had the same problem.. I don’t know how this product is still sold. Countless reviews and feedback about how they eventually just stop turning on. Shark will replace it but you have to send them a video Of you cutting the wire before they’ll send a replacement. Seems like a hassle. I returned it, save the money for the Dyson

This does an awful job. Does not hold a curl, and it is hard to get it to “wrap,” even when using extremely small sections. Also, it overheats every time I use it and shuts down before I am even halfway through.

If you have curly and frizzy hair this ain’t for you. It’s also pretty noisy. Which I had a positive review

I bought this because it did the same thing as the Dyson Airwrap for much less money. I regret it. It didn't work as well, and then it stopped working altogether. I took it back to Best Buy and they acted as if I was foolish to think they would do anything about it. It broke within 6 months of purchase and to them, that was a long time. To me, that's ridiculous. To pay that much for something and then be scoffed at for expecting it to work longer than 6 months was insulting. "Take it up with Shark," they said. I will, but I'll have no way to get my hair dry until this is resolved. Very disappointed.

I personally felt that the wand i got from tj maxx for 30 bucks did better job then this with my curly hair I like the hair wrap wand but only one works with the hair after its completely straightened and wont last long few min after the effect is gone .. i wanted to love this so bad but unfortunately not for me

It makes my hair so weird , sort of stiff and dry looking . My $30 dryer makes my hair look better than this. It does dry fast , but for some reason my hair doesn’t like it

Don’t buy this product. Stop working 3 months after using it, I only use it every 2 weeks , it stop working in the middle of my blow drying my hair, I called Shark company told them I have 2 years guaranty for part and services they still no doing anything. Really bad product. No worth it for how expensive this 400$ . No worth the value. Don’t buy it .

I had high hopes for the Shark but sadly they were crushed on the first use. I have a lot of hair so I let it air dry to about 85%. I wanted to try the different wands out so I started to dry it a bit more and within minutes the flexstyler made a loud popping noise and stopped working completely. So if you have thick hair or a lot of hair this tool isn’t for you.

Mixed review. Product worked as described and better than the Dyson version. However, broke and stopped working within 6 months. Hopefully, a fluke and representative of the Shark product. Dealing with Shark now to try to get a replacement under warranty.

Do not buy this product. It stopped working completely after 10 mos of 1-2x a week use. I followed the instructions and cleaned the filter etc. To get my defective product replaced the brand made me pay for shipping.