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Customer Ratings & Reviews

Your price for this item is $199.99
The comparable value price is $299.99

Customer reviews

Rating 4.3 out of 5 stars with 39 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.9 out of 5 stars

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There aren't enough negative mentions yet.
77%would recommend to a friend

Customers are saying

Customers frequently mention the ease of use and how convenient the HydroVac MessMaster is for cleaning floors and rugs. Many appreciate its quick and efficient cleaning capabilities, making it ideal for busy lifestyles. The self-cleaning system is also highlighted as a positive feature. Overall, users find the product simplifies their cleaning routines.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-5 of 5 reviews
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a lot of brands and models out of them all. this was the worst. It leaves a lot of liquid on the floor it does not clean it all up. If you have pets, forget it. this one struggles so much to keep up with cleanin dirt, hair, and urine from tile. i have had to hand wash my floor. SAVE YOUR MONEY! I am going back to Bissell!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your vacuum. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Shark Clean

  • Rated 1 out of 5 stars

    Try again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to get this and then it finally arrived. The purchase and delivery were great. The product itself is not what I was expecting. I thought this was going to be awesome and have my floors clean. It's junk and definitely not worth the money. I would consider a different item if you are wanting something that actually cleans floors. I am going to return mine before I can't. It's battery life is not great. It's dirty water tank is constantly filling up and even when just emptied it continues to say it's full and the machine won't operate. All in all try again Shark. I hold you to high standards because you have set the bar that high. Please continue to impress me with your products and get rid of this thing, it's hurting your image.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Evan,

      Thanks for sharing your review.

      We're sorry to know that your Shark HydroVac MessMaster did not meet your expectations, particularly regarding its cleaning performance and battery life. We understand how frustrating it can be to encounter issues with a product, especially when you have come to trust our brand. Please reach out to our team by phone at 1-855-427-5127; we'd be happy to look into this for you.

      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Worst mop/vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suction on brush is the worst, it won't mop well leaves strikes behind. Uses a lot of water whatever you are using it on needs to be straing and even if not it won't clean and it'll just throw dirty water out. Overall not a good product.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your HydroVac. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    I didnt like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It dosent clean as it should. Then it says is dirty or full and then when i clean it. It starts saying the water and after five seconds it says water and shut off. Not hapoy at all

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your HydroVac is not working as expected. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Died after 1 day

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy….Died after 1 day of light use….I expected way more from a Shark!!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review.

      We're truly sorry to learn that your Shark HydroVac didn't work after only one day. We can imagine how disappointing that must be. Please contact our team at 1-855-427-5127, and we'll be more than happy to help you resolve this.

      Kind regards,
      Shark Clean