Customer Ratings & Reviews

This robot vacuum/mop combo really has it all. Not only does it vacuum and mop on its own, the dock station has a built-in reservoir for lots of mopping and emptying with no involvement from you. And it attaches and detaches the mop so that when it's vacuuming, it can be the best vacuum. It has a lot of super smart features and overall works great. However, it's not perfect - for the price point, there are a couple of things, mostly on the software side, that are not quite as good as they should be. Hopefully, future updates will fix some of these. PROS - Almost entirely self-contained - Strong vacuum picks up all dust, dirt, debris - Mop does a good job cleaning - Station holds cleaning water, dirty water, & vacuuming debris - Perfect Map of House Floors - Easy to set up Rooms and clean just specific room/s - Spot Cleaning works great - Great at getting over and around obstacles - Brilliantly detects carpet/rugs vs Hard Floors - Easy to set up NO GO boundaries/areas - Great maps to show cleaned areas after completion CONS - Alexa/Google Assistant integration not working - Not great at navigating around chair legs/dining room table - Not great at updating in-process cleaning in app - Pricey - Manuals/Guides/Instructions somewhat lacking I have owned MANY robot vacuum cleaners over the last ten years, including a couple that did have "mopping" capabilities, but this is by far the most advanced one I've owned. I never used the mopping on the old ones because it required manually filing the tank then telling it to mop and then manually filling it again when it ran out of water during the middle - also it was pseudo-mopping, not real mopping. This Shark PowerDetect NeverTouch Pro fixes all those issues with it's smart design that let's you really "set it and forget it." A robot vacuum is only as good as its ability to actually clean so let's start with that. This robot has strong suction and while at first I was surprised that it only has one spinning brush on one side where most robot vacs have two (one on each side) it seems to have been designed and programmed in such a way that it just doesn't need two in order to clean. It vacuums and picks up dust, dirt, dog hair, food crumbs, etc with no problem at all and seems to get everything off the floor. It has done an excellent job vacuuming our kitchen (with several thick anti-fatigue mats), dining room, hallway, guest bathroom (with two floor rugs) and large open walk-through area which have both wood laminate flooring and tile (bathroom & kitchen). I previously had a robot vacuum that also did a great job vacuuming, but where this one sets itself apart is the mopping capability. It also does an excellent job mopping. It covers every square inch of all the rooms mentioned above (except for the bathroom since the floor there is mostly covered by rugs so the vacuum intelligently knows not to mop there) and it actually mops and cleans the floors. The mop even extends out a bit from the base of the vacuum on demand to reach edges! My spouse is obsessed with house cleaning and this means he'll not have to mop the floors himself nearly as often since this Shark PowerDetect mopping robot actually does a great job mopping and cleaning all the hard floor surfaces. When you start the robovac for the first time, it drives all over your house mapping out all the floors. When it's done, you have a perfect map of all the rooms it could get to. You can then inside the app, designate and name specific rooms/areas, and you can also designate NO GO rooms/areas. This Shark robovac adheres to those rules exactly. I can go in the app and tell it to vacuum the hallway and it will go to the hallway and vacuum then return to its dock. I can tell it to mop the kitchen floor and it will mop the kitchen floor. And I can leave bedroom doors open without worrying about it going into the bedrooms since I've marked them as NO GO zones. So, just as a robovac, the Shark PowerDetect is great! But what makes it worth the higher cost is the NeverTouch station and the intelligent way this robovac can take care of everything on its own. The station has two water reservoirs - a large one that holds the cleaning solution and a smaller one for "dirty" water for after cleaning. The robot not only mops the floors but after returning to the station it self-cleans the mop and the dirty water from that process is deposited into a reservoir for emptying later. It then dries the mop as well so it'll be clean and ready for the next job. The station also has a bagless dirt bin where the robovac self-empties after vacuuming. This is a large bin that won't need to be emptied often and it also has a nice odor neutralizing exhaust. Depending on how often you run the vacuum and mop the floors, you might not have to empty the bins or refill the mop water but once every 3-6 weeks. Another super cool thing this Shark robovac does is attach and detach the mop from itself. I don't know how it does this, but it does. When vacuuming, the robot detaches the mop and leaves it in the base station so that it's not being dragged around getting dirty while vacuuming. Then when it's time to mop, it reattaches the mop and gets to it. Also if the robovac runs out of cleaning solution during mopping, it will return to the station, refill, then continue. In the app, you can tell the Shark PowerDetect Robot to vacuum the whole house OR mop the whole house OR vacuum then mop the whole house. Oddly, when selecting specific rooms to clean you only get the choice of vacuuming OR mopping, but you can choose to vacuum then mop which I think is rather lame. The vacuum does a great job of detecting objects (it won't crash into your precious furniture) and floor surfaces. It won't mop on carpet! And if it needs to go over a rug to get to another hard floor area, it lifts the mop up higher so it doesn't touch the carpet. It also is able to get over things like thick mats with no problem. One thing it doesn't do so well is navigate around dining room table chair legs. I'm not sure if this is because it's so obsessed with making sure no inch is uncovered, but we started putting the chairs on top of the table when we run it sometimes because it will spend as much time vacuuming around the dining room table as the whole rest of the house and this is because of the way it navigates around the chair legs. (Our previous robovac handled this gracefully and had no issues.) Maybe a future firmware update will fix this issue - I hope so! The Shark PowerDetect Robovac could use some improving in the software and app area. Although I had no problem connecting my Shark account to Alexa and Google Home, neither are able to detect the vacuum. I've tried many troubleshooting steps to no avail. I miss the ease of telling Alexa to have my robovac clean which is what I generally did with my previous one. Also, my previous robovac app allowed me to see exactly where the robot was during cleaning and had exact routing that showed every move of the robovac. The Shark app only updates the location of the robot from time to time and doesn't show where it's been or it's route. Once a cleaning is complete, you can view a map that shows the entire area cleaned and indicates vacuumed only, mopped, and powerboost areas, but it doesn't show you the specific route/s. The app also doesn't send notifications when things are started or done which would be nice. There was no guide/manual in the box which isn't a big deal, but the app and the online guides also were not the best. Getting set up was easy, but there's not great info on things like "How often do I need to replace the mop pad? Will the robot/app tell me?" Not a huge deal since I'm fairly techy and good at figuring stuff out, but I wish there was a good video that just was like a "you got a new product you've never used before, here are the highlights, here's how it works, here are the important things you need to know." One good video could replace a 20 page guide easily enough. Overall, I'm so far loving the Shark PowerDetect Never Touch Robot Vacuum and Mop! It's super intelligent, great at vacuuming and mopping, and mostly a set-it and forget it device. I do hope they can improve the dining room table & chair navigation and fix the Alexa integration as these are two of the biggest things that keep it from being perfect along with a few app/software improvements. But the hardware is nearly flawless. The docking station with the water reservoirs and dust bin and automatic everything really gives you all that you could want in a floor cleaning robot.

I am so impressed with the total package that is this new Shark PowerDetect NeverTouch Pro robot vacuum. I have a small collection of shark robot vacuums now since I live in a split-level home and unfortunately these robots cannot climb stairs. So, that means one robot per level. It does give me a lot of frames of reference for comparing them which is only fair since they are all from the same brand. They share a lot of common things such as a few interchangeable parts here and there, similar behaviors, and all use the same app for functionality. All of that makes setting up and using this new model a familiar and easy process, using the app to get it connected to Wi-Fi, waiting for it to charge enough to explore and create a map, label your rooms and tell it where not to go, and finally getting started. Watching it run I can see where the improvements have been made as well as where things have been kept the same for better or worse. I never like the process of having to prep and attach the mop for my other older robot to be able to mop my floor, which has always caused me to never actually do so. That is the biggest change in the NeverTouch Pro, and something that is game changing for me. Daily vacuuming is basically the same as always, it does a good job avoiding new obstacles and keeps my floors free of dirt and dog hair from my two pups. I have it setup to run a mop cycle twice a week, and that process differentiates it from my other robots the most. This model will attach and detach the mop automatically, leaving it in the dock when not in use, and will refill its reservoir on its own as well. It does a great job with mopping compared to the other one I have, largely because it is capable of detecting soil levels and slowing down over those spots that need more scrubbing to allow itself the time to do so. It will also extend the mop pad about an inch to the left side of the body while up against the baseboards to ensure it doesn’t miss those edges. I have also noticed that when needed it will make additional passes on spots that need more attention, particularly right near my dog’s food and water bowls which have always been dirtier than the rest of the floor understandably. It has more than enough capacity in the onboard water tank to complete the 500 sq ft level it is tasked with in one go without needing to return to the dock for a refill, and never struggles with battery life in that space usually having 70% remaining when finishing up a job. After a mop job, when it returns to the dock it will empty itself out like a normal bot does, but then goes through a pad cleaning process and will spend about 6 hours drying the pad afterward. So far, I filled the clean water tank once and it is still about 75% full after two mop cycles so it really will last that advertised 30 days without my intervention on my set schedule. For vacuuming, it is smarter than my other bot with additional sensors on the front and underside which help keep it out of trouble better. However, somehow while mopping it did trick itself into thinking that the floor vent it was traversing over was a cliff it was about to fall off of and stopped running once so hopefully that was a fluke and won’t become a regular occurrence. This robot is truly a set and forget experience. I will eventually have to refill the clean water tank and empty the dirty water and vacuum bin, but those events will be sporadic. My kitchen floor is cleaner more regularly than ever, and I anticipate a similar level of reliability as I have experienced for years now with my other Shark robots. It almost feels like it shouldn’t be this easy, and somehow Shark have done something truly special this time.

This product is truly a game changer! I owned an iRobot for years, but I wanted to upgrade to one that also mops the floor. When my old one broke down and this model went on sale for Black Friday, I decided to go for it, and I couldn’t be happier! My floors are impressively clean. While they're not as spotless as when I use the vacuum and mop bucket, this device does an excellent job in between deeper cleanings!

Best purchase ever! Vacuums and mops. I was skeptical at first if it would truly do a good job mopping but this machine is great!

Love the shark vac and mop. Great addition to the house hold.