Memorial Day SaleEnds 5/26. Limited quantities. No rainchecks.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $159.99

Customer reviews

Rating 4.6 out of 5 stars with 3479 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, comfort, battery life, open-ear design, fit, bone conduction, and lightweight features of the OpenRun Pro Premium Bone Conduction Open-Ear Sport Headphones. They appreciate the clear and immersive sound, comfortable and secure fit, long battery life, ability to hear their surroundings, lightweight design, and innovative bone conduction technology. On the other hand, customers are negative about the volume, bass, price, connectivity, and microphone. They feel the volume could be louder, the bass is lacking, the price is high, the connectivity is unstable, and the microphone could be improved for better call quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-15 of 15 reviews
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Great sports headset w/ great audio quality!!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio quality, exceeded expectations! Keeps ears healthy, open, & dry. Mic is great BUT susceptible to wind noise, fyi. Perfect for walking, running, and cycling! +2 stars: Mostly sweatproof! Not totally waterproof though.. +2 stars: Audio quality greatly exceeds expectation, especially compared to older Openrun and to other sports-style headphones & earbuds! +1 star: Battery life is fantastic!!! -1 star: fit is too tight on my very large head, clamps tightly -1 star: headband broke after 15 months of heavy use -1 star: microphones should be improved to eliminate wind noise! +2 stars: excellent customer service! Called Shokz & they are sending me a replacement pair after 15 months of use broke the headband. Overall great BUT especially if you have a larger head, look at the **brand new Openrun Pro2** that just came out - supposed to be better in all respects *AND* have reduced clamping force on your head!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    Amazing for hands free work for blue collar guy.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these, the microphone began failing 2 years into wearing them everyday. They took the warranty and sent me out another pair within a week. I wear them 10 hours+ a day. Hard to live without them.

    I would recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    KellupS

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life 4 to 5 hours Not 10 hours Cannot talk in certain environments.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort
    Cons mentioned:
    Microphone, Volume

    Rated 4 out of 5 stars

    Excellent for athletes, otherwise not as much

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For athletes these are one of the best options available. There is a lot to like here. There is literally no risk of losing your buds. They're comfortable and fit well. You can hear and enjoy the music. Battery life is good. When they're connected they're connected. And it does allow you to hear oncoming traffic and your surroundings. If you work out, this is for you. I knock them down a star because they're not loud enough (although that may be by design) even in relatively quiet environs. The sound quality also is not the best, it could be better. They use a proprietary charger which, while not hard to find online, is proprietary nonetheless. Also I had problems with the microphone in calls more than a few times. And mowing the lawn they couldn't out power the mower. Even if you're an athlete, these are factors to consider. If you're an athlete or work out a lot this is one of the very best options out there. If not, look elsewhere.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear with a very good distance on the bluetooth. Not perfect sound but definitely good for streaming on the go. Microphone could use improvement for picking up your voice. Battery life is decent, and charges reasonably quick. Charging cord is priority and short but easy to get extras at longer lengths.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Good for sports and need improvement on mic.

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for exercising. Perfect fit. Don’t recommend mic for calls or meetings.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Microphone

    Rated 4 out of 5 stars

    Slow connection activity

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection seems to be slow. I only hear part of a notification. And the mic doesn't pic up very well when speaking audible texts. Can't answer a call by pressing the button. They don't auto shut off once I take them off and or disconnect blue tooth.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Microphone

    Rated 5 out of 5 stars

    Great workout headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Not the best microphone (though still decent) on it but the sound quality is about as good as you can get without going to full headphones.

    I would recommend this to a friend
  • Cons mentioned:
    Microphone, Volume

    Rated 4 out of 5 stars

    They are ok

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Things are different Volume is low People are reporting back to me it is hard to hear me

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Microphone

    Rated 4 out of 5 stars

    Shokz Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way they fit, the only improvement that could be made is the microphone, everyone says they can’t hear me and or I should muffled.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Microphone

    Rated 1 out of 5 stars

    Drop in quality.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old pair of Shokz headphones died and I upgraded to this pair. Unfortunately, the speakers are poor, the Bluetooth is extremely laggy with my iPhone and the microphone is muffled. Customer service with Shokz has been poor at best. I cannot recommend these any longer. I have tried everything to increase the volume with no luck. My biggest issue is talking and dictating when it misses the beginning of almost every sentence. It duplicates words if I dictate. I feel like it would be better to just type which is not the point of the hands-free headset. If you want to listen to music on these, you’ll be fine. However, these are not for working.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hello - Shokz here! We're sorry to hear this has been your experience. Since this order was fulfilled by BestBuy, we kindly ask that you reach out to their customer service directly to learn of their return policy. All Shokz also come with a two year warranty. Please contact the Customer Happiness Team or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Cons mentioned:
    Microphone

    Rated 3 out of 5 stars

    Bad mic, band too long

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my opencomm uc model, but this pro model has problems with the microphone intermittently not working. At all. Also, my head is not small… and the band is way too large. It sticks away from my head at least an inch and a half and it’s annoying. The mini fits better, but I wish they had a simple design that allowed the titanium band to be adjusted instead of one size for all.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity, Microphone

    Rated 1 out of 5 stars

    Not worth the money, on my 3rd set

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone doesn’t work well. Can’t use at any speed because the microphone is on the front and picks up all the wind noise. Sound quality is tolerable. Connectivity is unstable. Will disconnect and reconnect at random. Great idea however it need improvement.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenRun Pro. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Cons mentioned:
    Microphone

    Rated 3 out of 5 stars

    Not the best

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The internal speaker is not very good.when you give it a command to call some one it does not pick up and you can not here it good either!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Microphone

    Rated 1 out of 5 stars

    Ok at first.

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great at first but then over time people can’t hear me over the microphones. Also found it hard to hear anyone or music in loud environments without wearing earplugs.

    No, I would not recommend this to a friend
    • Brand response from AfterShokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. To resolve the low volume issue, there is also a phone setting that may help!
      -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team or visit our website to submit a claim. Thanks! AfterShokzCHT