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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2376 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Value

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, easy setup, smart TV options, and price of the 40" Class (40" Diag.) - LED - 1080p - Smart - HDTV. They appreciate the vibrant colors, user-friendly interface, and access to streaming services. However, some customers have expressed concerns about the remote control's compatibility, short lifespan, slow startup time, inadequate speakers, and limited app selection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 28 reviews
  • Pros mentioned:
    Color, Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Best TV so far Sony KDL40W

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS: Exceptional picture quality, loves to see 4K videos really crystal clear in LED TV cost. CONS: little bit weird remote control not designed aesthetically, specially when you use for APPs return button and up/down/right/left buttons are very close. But all are forgiven for best in class picture engine and screen colors

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Very nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 40" SONY smart TV is very nice. Great color, loaded with extras that I wasn't aware of in the store. Only thing I don't like is the remote control. For some reason they thought it would be a good idea to put channel and volume controls at the very bottom - almost need two hands to use it.... but, it is a wonderful picture!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control, Stand

    Rated 4 out of 5 stars

    good TV with good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture. Disappointed that the remote includes regular and analog stations. Wish all instructions were printed in booklet. Would like to have the stand lift the TV another inch or two.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Good quality tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture. Easy to set up. Works well. Remote control is not quite as user friendly as I would like. Overall quality is up to Sony standards. Recommended purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great tv at a great price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv to replace and older Vizio tv. What a difference! Great picture and good sound with built-in speakers. Built-in apps for Netflix and Amazon Prime are great. My only complaint is with the remote control which ( like many others) is confusing to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Very good picture, sound, and internet interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is very, crisp with vivid colors. The only component that could be better is the remote. My older Sony had a complete keyboard which was nice to be able to key in the letters. With this remote, you have to use the arrow keys which is very slow for me. Overall, I am very happy with the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Perfect size for my bedroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV! The picture quality is superb! The remote operation is not as good as I wood like, but has all the bells and whistles that I love..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Maximillion! Thank you for sharing your feedback regarding the remote operation, we will make sure to forward this information for future reference.~ Jeannette Sonystyle

  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Browser a loser

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is fine. We think of it as having an internalized Roku for streaming Netflix, Hulu etc. The Internet browser (Opera?) inside the TV is a big disappointment. There are so many things it cannot do. It is extremely rudimentary. Also, learning any new remote can be a pain, but I suspect the ergonomics of this one is a bit off. It is very easy to hit the wrong button and get way off task. We discussed returning the TV but I don't think other smart TVs have better browsers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReviewerLP, Thanks for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback. Dave Sonystyle

  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got use one had a laptop charger instead of tv hook up took it to store .They gave full trade in value for new Sony well you no it got bigger one with all the toys on it. had ordered 2 of the used ones 2nd one came in well it had wrong remote set it up with the other remote did not care for it took it back to store got full credit on m y card .Just think No other store would take every thing back an treat you like a real person. WELL BEST BUY HAS ALL MY BUSINESS FROM NOW ON.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Pro:Picture Quality Con: Connecting to Smart Apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: TV pciture quality is excellent, Sound is good, Plays Youtube perfectly without a streaming box as it is gaming model. Cons: Bulky compared to other models, Take a lot of time to load Smart Apps, Remote does not have a backlight. Search is not intuitive, Apps are limited. Still not a bad TV to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Nice Picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture. When you first turn on the tv, remote takes a while to work. Disappointed that the tv only comes with certain apps on it, and free sites like PBS or regular Hulu (not Hulu Plus) are not available, and I've searched for ways to load my own apps on the tv but have had no success. I have also tried with no success to manually type in sites and to select and watch videos, but have had no success.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great TV. Nice network apps and features.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the tv, it is being used in a museum gallery to showcase photos of visitor projects. The Play Memories app makes it really easy. Great picture and color. The only downside is the remote is a little confusing.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this tv. It takes 10-15 seconds for the remote to work after turning the tv on, but not an issue for me.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Lived up to thw hype.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, semiconfusing remote, but generally satisfying.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Way more features than necessary but awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality, worth the average cost. Remote layout takes getting used to, functions are not similar to any other remote I have ever used.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is good. The only real issue is the remote isn't the easiest to navigate with. Otherwise good for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Great picture.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Love the options. The remote is a bit finicky, though it could be operator error.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv
    Cons mentioned:
    Power on time, Remote control

    Rated 5 out of 5 stars

    Excellent picture, Excellent TV for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the KDL40-W600B online here for $429.99, with free shipping to store, plus tax. I've had it now for three months, since 9/14/14. I write this review because reviews here helped me to know what to expect in real homes, not just store displays, and helped me decide on this TV. I'll mention here primarily the items I wasn't able to find in reviews when I was shopping. Yes, the picture is excellent, but requires a few tweaks. Using calibration gear, I arrived at the following custom settings; backlight=Max, picture=85; brightness=50; color=47; hue=0; color temp=neutral; sharpness=20; everything else off or 0 except reality creation=Auto and in the advanced settings>white balance menu, R-Gain= -12. This gives a well balanced picture across all TV channels and DVDs, and prevents red "clay facing" so you can see faces and not just exaggerated makeup. Try these, but your results and preferences may differ. Technically this reduces color over-saturation, particularly the in the reds. This TV's over-the-air reception is by far the best among four other TV receivers we have, but tuning is slow. Smart TV features work fine, but i have a PC for that and find them easier to use on the PC. A few gripes, but I'll mention just two. No sleep button on the remote. Although the last channel plays within seconds after the TV is turned on, all features are not available until about 30 seconds when the TV is fully powered on. I bought this TV mainly for its excellent picture quality for the price, and for that it delivers superbly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TeeH, thank you for your message. SONY takes into consideration good or bad feedback to improve the quality of our products. Thank you so much for your feedback. Best regards, Oscar. Sonystyle

  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Excellent value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I hooked the TV up my only issue is that the direct tv remote volume controller does not work with the TV. I have to use the remote that came with the tv to adjust volume.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Overall Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good. Could use a faster remote and User Interface

    I would recommend this to a friend