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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2376 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Value

    Rating 3.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers are satisfied with the picture quality, easy setup, smart TV options, and price of the 40" Class (40" Diag.) - LED - 1080p - Smart - HDTV. They appreciate the vibrant colors, user-friendly interface, and access to streaming services. However, some customers have expressed concerns about the remote control's compatibility, short lifespan, slow startup time, inadequate speakers, and limited app selection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-9 of 9 reviews
  • Pros mentioned:
    Picture quality, Smart features
    Cons mentioned:
    Refresh rate, Stand

    Rated 5 out of 5 stars

    Solid Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to find anything wrong with this TV. Picture quality is great, menu's are great, smart features are great. I would say, the only things I didn't like were not really a big deal at all. One would be, the stand is horribly flimsy, but I think now days most people mount their TV's, and for safety reasons (children) I think most people should anyway. The other thing that might annoy some people is the start up. It turns on pretty much right away, but nothing is accessible for a little bit. You can't just turn it on and change inputs, you need to wait a little while. Really not a big deal but I could see someone questioning why it would need to be "turning on" after you've already turned it on. Neither of those justify removing a star so I'm giving it 5 anyway. I had bought a cheaper Sony from another retailer and this one is far superior. I know the price may seem a little high but after trying out the cheaper one I was more than happy to return it and get this one instead. I also understand this is not a 4k, does not have 3D and has a very low refresh rate, but I haven't noticed anything lacking in movies or games I play on it. I am very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality
    Cons mentioned:
    Stand

    Rated 5 out of 5 stars

    New TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this new Sony flat screen to replace my old Samsung. TV has an awesome picture. I originally bought the Samsung, however I had endless problems trying to get it setup. It would not update to latest version of software, nor connect with my wifi. The Sony was effortless, hurts to say, as I have always been a Samsung person. The only complaint I have is the mounting stand is awkward for placement. I need to build an additional shelf in my armware for the TV to stay upward, as apposed to the Samsung.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Robert! We appreciate the time take to share your feedback with us regarding the table top stand, we will make sure to pass this information to improve our products in the future.~Jeannette Sonystyle

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Stand

    Rated 5 out of 5 stars

    Decided Against 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were looking to replace our old 32" Sony which I was donating to my daughter in college. I was tempted by Sony's 40" 4k, but it was over $300 more than this and 4k source material is still scarce. Went with the basic Bravia 40" 1080p. It's been great. The image is bright and detailed, and the display is an edge to edge picture with little visible cabinet around the display area. The motion rate is high enough that there are no artifacts when watching sports or movies. I was able to get it dialed in to our home wifi in about ten minutes and we now enjoy ready access to online programming on Amazon and Netflix (watch Narcos!) with no lag. My one small complaint is that the stand is a brushed aluminum tube contraption (like a large paper clip) which does not compliment the tv or my other black audio gear/cable box. Not sure why Sony scrapped the basic black pedestal stand. That aside, very pleased. As an addendum to this review, which was originally posted 9/30/15 - We watched an entire season of Netflix' Narcos on our new Sony streaming across our home wifi. The images were bright, beautiful and very cinematic. We then wanted to get caught up House of Cards, also on Netflix. Unfortunately, that series has been extremely buggy, with the picture constantly stopping and buffering then restarting for just 90- seconds or so. I can't say I blame this on the tv, as it is more likely an issue with Verizon Fios or Netflix. But we have done all the basic things like reboot the modem, check connections, turn off other devices that are using wifi, etc. Maybe the folks at Sony can recommend some additional steps.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control, Stand

    Rated 4 out of 5 stars

    good TV with good picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture. Disappointed that the remote includes regular and analog stations. Wish all instructions were printed in booklet. Would like to have the stand lift the TV another inch or two.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Stand

    Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a very good picture but the internal speakers do not sound so great. The main thing I didn't like was the cheap looking stand that comes with the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Stand

    Rated 5 out of 5 stars

    Excellent Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a fan of Sony quality so was happy this was available at Best Buy. They only negatives I have are that it required a lengthy phone call to Sony support where a factory reset was required for this TV to detect cable channels with just a coaxial cable hook-up. It was an open box model so perhaps that it is why it had to be reset. Sony support was very helpful and solved the problem, by the way. In any case, the money I saved on the open box item was still worth it. The stand is a bit ugly but that's a small thing considering the price and quality. The picture and color are fantastic! It is easy to set-up, not withstanding the aforementioned issue. There are lot of ports for your gear. I am a low clutter person but you could easily add lots of gadgets and have enough ports for them. It is easy to navigate and works wonderfully now!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Stand

    Rated 5 out of 5 stars

    Very Happy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this TV for my bedroom. With the skinny bevel, I was able to get the maximum screen size to fit on my dresser. Only drawback is that the stand is a little weird so you cannot put it on a cable box or other piece of equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Stand

    Rated 5 out of 5 stars

    Great TV and picture for under &500

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great quality sony TV with an excellent picture and sound. Wish the stand was more of a pedestal styly and the tv swiveled. My only complaint.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control, Stand

    Rated 4 out of 5 stars

    Love this TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV's Picture Quality is Awesome! It was missing the right screws though,a hassle and didn't get to see it set up right away,I was bummed! The Stand doesn't match the TV,which I didn't know. Remote I don't like hard to press buttons!The TV itself is Amazing though,highly recommend.

    I would recommend this to a friend