Customer Ratings & Reviews

I have used Eargos for the past 3 years. The Sony E10 is a step up. Much more comfortable and the sound quality is much better than the Eargo devices. Additionally, the “earbuds” streaming is a big plus. The app allows ease of control and is superior to the Eargo App

I was Leary about buying my hearing aids OTC. I was used to being fitted by an audiologist. The Best Buy salesman took the time and answered all my questions and made his suggestion based on my input. I had 60 days to make up mind if I liked them or not. I did have some problems setting them up. I called the Sony support center and worked with them to make some simple adjustments. I never wore my previous hearing aids all day but I enjoy wearing these all day long.

I've had these hearing aids for three months now and am very satisfied with them. They work well and are quite comfortable. I especially liked the initial self hearing test feature. The tone tests generated settings specifically for my level of hearing loss. My hearing loss is in the higher frequencies. Now I can hear bird song again. Music sounds richer. My wife's voice sounds like it did when we first met. Yes, they are pricey, but when you consider that sound is one of the most fundamental senses it's well worth it.

I am thoroughly impressed with these Sony hearing aids. Very, VERY comfortable and love using the Bluetooth features. Once set up, they work perfectly. The only gripe I have is with the app account creation process. To be honest, it was horrible. Sony should do better. It took way to many failed attempts to prove I wasnt a robot and the verification email tookway too many attempts to receive. Do better Sony! Again, as far as the functionality and and results of the hearing aids, they are fanastic!

Affordable, comfortable and worth the money. Didn't want to spend 5 to 10 thousand dollars on hearing aids. Great website to help you with adjustments in set up and afterwards. Definitely glad I finally got hearing aids. You just don't realize what all you are missing!!

The Sony ITE Self-Fitting OTC Hearing Aid in black were a welcome find. While my hearing loss is not very great, it is difficult to distinguish sounds in noisy environments. These helped that some what. They can be connected to my computer, TV and other devices via bluetooth which enables the sound to be adjusted easily so I can hear straight from the sources. This was very helpful. The app was easy to find and set up. The unit comes with a set of different sized "plugs" so you can find the best fit for your ears. They were easy to change out. Putting the aids in is very easy and they naturally "set" in your ears. The hearing aids work without the app or a connected smart phone but with limited functionality. Getting the hearing aids set up with the app did take a couple of tries and once they were recognized the test took about ten minutes to complete. After the initial setup you can adjust as necessary through the app. The battery life is pretty substantial. Most days the battery life lasted the full day. There are really only two negatives I found to the hearing aids: 1) they are very noticeable, although the young kids will just think you have ear buds in your ears. 2) the power cord does not come with a plug. It also is a USB A to USB C cord. Most new computers and laptops do not have a USB A port so an adapter will be necessary. It should include a USB C to USB C cord and power plug. If these had been included I would have rated them 5 stars rather than 4.

The more I wear these the more I like them. They look like regular earbuds so it isn't obvious that I have on hearing aids. That is a huge plus. The battery life is great they last all day. The specifications from Sony say they will last up to 26 hours. I wear them all day/night and charge overnight while sleeping. They last all day and are ready to go the next morning. Of course I charged them and put in my ears without installing the app on my phone. The have a tremendous microphone because they picked up every single bit of noise. I have an iphone and ran into a bit of trouble trying to pair the hearing aids with my phone. Finally got them linked under the accessibility/hearing area, not via Bluetooth function on the iphone. Had to turn them off (put in the case) and turn back on (take out of the case) to finally get the hearing setup process in the app functioning properly. I found the the setup to be a bit frustrating as I wasn't hearing the beeps and had no way to know what I was supposed to be hearing. Also, I had no way to know how many times I was going to go through this test on each ear. Thus, I didn't know if it was redoing the same test because I wasn't hearing what I was supposed to hear OR if it is doing the same test in different tones. (It was doing the latter I think). Also, there was no indication of how many tones (times) it would test. Once I got through the setup the the volume of my own voice was quite loud and it sounded very nasal. I used the "Fine Tuning" function in the app and it took care of both of those issues. Invest the time in setting these up and you will be happy with the results. I was afraid these might fall out and I might loose them but after several weeks I can say they stay in my ears with no issues. Also, you forget they are there after a few days. If the setup process and been less trying these would be 5 stars. Love that they recharge and don't require batteries. The microphone picks up every bit of noise. Amazing how the "ding" of a text message announcement sounds, never really heard how crisp and lyrical it sounds before. I have the volume set very low and it works great.

I’ve been using these Sony In-The-Ear (ITE) over the counter hearing aids (model CRE-E10) for a while now, and I’m happy to say that I like them. A previous OTC pair I owned from a different vendor is what I’m using for a comparison. The competitor’s version was a behind-the-ear model (BTE) – you know, where it uses a transparent filament that’s attached to the BTE unit and is stretched over the ear and placed into your ear canal. I was forever tangling the filament on my eyeglasses or suffering with pull-over garments that would pull the hearing aids out of my ears. In the world of behind-the-ear (BTE) and (ITE) products, I overwhelmingly prefer in-the-ear for those exact reasons: I wear glasses and regularly wear pull-over shirts/sweaters. But more importantly, I really do like how Sony engineered the hearing aids and its associated application. The first step to using these hearing aids is to download the app - called the Sony Hearing Control - from your app store. Once installed, you will need to create a new Sony account if you don’t already have one. Once my account was created, I decided to give the CRE-E10’s a full charge – so I did that first. The batteries were fairly depleted, so it took a few hours to finish. Once the batteries were charged and the app installed, the app walks your through the setup process. I have an iPhone, so there were a couple of IOS settings that needed changing first. Once paired to my phone, the app started the process of creating a hearing profile. This is akin to a formal hearing evaluation, one where they put you in a quiet room and play tones in each ear. After the hearing evaluation is done, you might find that something is still not to your liking. For that reason, Sony has a nice feature they call Fine Tuning. Fine Tuning lets you tweak your hearing profile if one or more of these issues are a problem for you: • Loudness • Own Voice • Speech • Sound Quality • Others The app also has a section called Remote Control. It lets you tweak Volume, Sound Balance, and Directional Hearing. The directional hearing feature is interesting because it allows you to specify if you want to hear everything going on around you, or to target sounds in specific directions. When watching a show on TV, I’ll adjust the directional hearing to focus on all audio directly in front of me. When driving, I’ll change directional hearing screen to bring in sound from all around me – essentially 360-degree sound capture. As you may have read when researching this kind of product, these hearing aids are able to stream audio if paired with an iPhone. Streaming is not currently an option for Android phones. I have an iPhone and I have found the streaming feature helpful as I listen to my audiobooks and music/podcasts in that manner. In other words, instead of pushing the sound out your phone’s external speakers, it pipes the sound directly to the hearing aids. What is especially nice, it knows when to not stream the audio. For example, while taking a walk I was streaming an Audible book. A bit later, I headed to the store in my car and instead of streaming the audio directly to the hearing aids, now it’s streaming directly to my car’s speakers. Doing so required no action on my part. The same played out with phone calls. When away from my car, phone calls are routed directly to my hearing aids. When in the car, calls are routed to the car’s speakers. But what if you want to keep wearing these hearing aids and not to stream to them? The hearing aids have an equivalent ‘Airplane Mode’ that short-term unpairs them from the phone to stop the streaming process. Note that the sound quality when streaming is not as high-quality as Airpods or Sony XM4’s. Still, it has been more than adequate for me. Included with the CRE-E10s are the hearing aids, charging case with a USB C port, a USB C cable, a cleaning brush and towel, and additional closed sleeves (extra small, medium, and large). The sleeve size installed on the hearing aids from the factory appears to be a size Small. Some minimal documentation is also included. I’ve had phone calls with a number of people using the streaming option, and have spent hours listening to music and my audiobooks. All without any issues. On phone calls, everyone I’ve spoken to has said that my voice comes through perfectly clear - although sometimes voices seem a bit distant. I wear these hearing aids from the moment I get up in the morning until I’m winding down at night. Thus, they’re comfortable enough to wear all day. And battery-wise, they get about 26 hours of continuous use. Overall, I’m very happy with these hearing aids. As such, I am giving them 5 stars.

The Sony ITE Hearing Aid is an absolutely fantastic hearing aid for anyone with mild to moderate hearing loss. The hearing aids come with the two ear buds, 4 different pairs of ear tips, a charging case, and a usb cable (you'll need to provide your own wall plug). Setting these hearing aids up is a pretty simple task. The first thing you'll want to do is download the app. Once you do this, it will walk you through the rest of the setup process, including how to find the best fitting ear tips for you. Once you find the best ear tips, it'll walk you through a few different steps to get your aids paired with your phone. Once that is done, you do a short hearing test to best calibrate the aids to your specific situation. In all, setup took maybe 15 minutes. Once they are set up, there's not a whole lot to mess with anymore. You can almost just kind of forget about the app. Really, all you would need it for at that point is to retake the hearing test and/or tweak the hearing profile. You also need the app to increase or decrease the volume. Which is one of the only missteps with these aids in my opinion. There really should be a button on the aids to do this. Having to get your phone out and open the app is cumbersome compared to just pressing a button on the aid itself. Other than that, everything else about these aids is fantastic. They produce nice, natural sound. They also don't give you that "in your head" sensation I've gotten with other aids when speaking. It all is just very natural and comfortable. Speaking of comfort, these aids are quite comfortable and I have worn them for hours at a time with no issues. Which also brings me to batter life, which is great. They will easily last all day on a full charge. Overall I am just very happy with these hearing aids. They are simple to set up, very comfortable for all day use, and have great performance. I only wish they had physical volume controls on the aids instead of through the app. Other than that, I can't find any reason to pass on these hearing aids.

The Sony ITE Self-Fitting OTC Hearing Aid - Black brings 21st century style and wearability to a century+ old technology with these earbud style hearing aid which will easily be mistaken for common earbuds. They look and feel blend into the modern trends of wearables for music but bring the technology and medical benefits of true hearing aids to the user. Offering a smartphone app for both iPhone and Android, the user has significant control over the settings and presets to help ensure the best auditory experience in a variety of settings. I found this product to be a great alternative to overly expensive over the ears hearing aid, yet the setup for this product was difficult and not user friendly. The Bluetooth setup on the iPhone was cumbersome and overly complex for something as simple as Bluetooth setup. Once it was finally setup and functioning, the earbud hearing aid worked perfectly and the app experience was friendly. These are a solid every replacement for the other hearing aids that have been experienced at a far better price point. PROS - Sony name, brand, quality, and innovations - Quality build and wearable for all-day use - Nearly complete replacement for the old, outdated styles of behind/over-the-ear hearing aids - Stylish and disguised as modern earbuds - Comfortable - Quality audio sound - Programmable, customizable settings in the smartphone app CONS - Bluetooth setup is far to difficult for something this simple

As someone who has been using the Sony E10 earbuds for almost a month now, I can confidently say that they are an excellent choice for anyone in need of a comfortable and easy-to-use hearing aid. One of the things I appreciate most about the E10s is the comfort and ease of use. The earbuds are designed specifically for everyday wear, and I have found them to be very comfortable even after wearing them for long periods of time. The fact that they are also very easy to use, with simple controls and a user-friendly app, is a major plus. The sound quality of the E10s is also excellent. Whether I am having a conversation or listening to other sounds, the sound is clear and crisp, and the situation analyzer does a great job of adjusting the sound based on my surroundings to improve my listening experience. The rechargeable battery life of the E10s is another major selling point. With up to 26 hours of continuous use and the ability to quickly charge for a few hours of use in just 15 minutes, I never have to worry about running out of power. Finally, the Bluetooth compatibility of the E10s (for iOS only) is a great feature that allows me to easily stream audio through my earbuds. Overall, the Sony E10 earbuds are a fantastic choice for anyone in need of a comfortable and easy-to-use hearing aid.

I was very interested in finding out how well (or not) these Sony ITE Self-fitting OTC Hearing Aids would work for my husband. It's a quality of life kind of thing, and affects us both. My husband's father suffered from hearing loss later in life, but this type of hearing aid device didn't exist back then. Naturally, being able to adequately communicate with one another is an important aspect of our relationship, and I can verify that these Sony hearing aids performed just as we'd hoped they would. We are both quite pleasantly pleased. My husband wanted these Sony hearing aids to help with being able to understand people's conversation better, and to help with listening to the TV without "blowing out" everyone else’s hearing. He has decent hearing but also has found, from time to time, that he experiences increased difficulty in understanding all the words being said. Of course, comfort was an important factor, and he wasn't sure if he was going to be able to wear these Sony hearing aids all day because they looked "big" in the ear and having worn other types of earbuds for listening to music etc, he knew this could prove to be a problem. However, thankfully it was not once he found the optimal size ear sleeve (M & L) which fit him just right. He claims he almost forgot that he was wearing them; and at one point, he thought they must have fallen out, only to feel for them and find the hearing aids to be snug and secure in his ears. Set-up was easy via the Sony hearing control app, and only took a short time. Tip: do this in a quiet place to get the most accurate hearing profile, and have someone nearby to have a conversation with to be able to finish the test and get the best results. The great thing is, if you’re not satisfied with the results you can redo the test or just do some fine-tuning with the settings. Through the app you can control in which direction you want to focus your hearing, or use the 'auto' setting to have more generalized hearing all around you. You can also raise or lower the volume and tone for different environments. The hearing aids maintain your chosen settings when you put them back in your ears after having placed them in their charging case. They charged quickly and truly lasted all day on just one charge. So, amazing battery life. My husband has an iPhone and was able to take advantage of the audio streaming feature. And while the audio is on the "low side," it’s because the hearing device is allowing surrounding noise to be heard. Therefore, you don’t miss out if someone is trying to talk you. You will need your iPhone or Apple Watch to pause playback. The hearing aids have no 'tap control' functionality. It would great to see these hearing aids offered in a flesh tone or white color, yet basic black is just fine. Since they are 'basic black', these hearing aids could easily be assumed to be simply audio earbuds, as that is often their "default" color. When compared to "traditional" hearing devices, these Sony ITE Self-fitting OTC hearing aids seem more affortably priced. However, for those with more advanced hearing loss, it is best to seek professional medical care. Overall, both my husband and myself, can most definitely recommend this stylish and functional hearing device.

Very nice over the counter hearing aid. Maybe not for everyone but a great option for those with moderate hearing loss. They certainly work well for me since I'm beginning to have some trouble hearing as well as I used to. I especially like that they are ITE (all in the ear) with nothing hanging out behind your ear and don't interfere with my glasses (yeah, my eyes are getting weaker too). It makes them almost invisible and they just look like earbuds if you do see them. I've never had prescription hearing aids but I'm pretty sure these are much more affordable than doctor visits and filling prescriptions for hearing aids that I may not even like or use. These are actually pretty comfortable once you get used to wearing them. You may even forget you have them on. They come with different sizes of ear tips so you should find one that works well for you. They seem well thought out and are a pretty polished product as you might expect from Sony. I also really like the charging case with Qi wireless charging. It's small and can easily be carried in your pocket (also comes with a usb cable for charging). The led's are on the front of the case so you don't have to open it to see if they're charging. There are 3 lights, one for each earpiece and a 3rd for the case itself. Battery life seems quite good as well. The app is pretty good too. All of the manual controls are accessed through the app, the earbuds don't have any controls on them. But they do adjust automatically for changes in the environment. They also turn off automatically when you put them back in the case. You can accept their default settings which try to fit your needs or adjust them manually. If I had one complaint it would be the lack of support for android users for music and phone calls. I'm not an apple fan and have only had android phones but not really a big deal for me since I don't normally use earbuds with my phone anyway but still it would be a nice option. Not sure why they favor apple with this feature but maybe they could add android users in the future. I have used Sony products since I was a kid (I'm in my 60's now) and they have always been quality products.

OK, so I don't usually like in ear, earbuds that sit in your ear, concha area. I don't mind ones that go just in the ear canal itself. I have a lump on my left ear in the concha area that earbuds usually sit at. This causes earbuds to fall out as the part that goes into the ear canal is usually not too long. But with these, I feel that part is a little longer, so they seem to fit better than regular earbuds. Granted, I still prefer the type of hearing aids that go behind the ear and then a tube that goes to the ear canal. Usually because they don't fall out, but also because I prefer everyone around to know that I do have a hearing loss and so I don't always hear what is said. Even with hearing aids. If you prefer to have your hearing-aid not stand out as much, then these are perfect. They look like you just have earbuds in. The setup was easy, I like that when you do the built-in hearing test that it just does 3 beeps, and after you select how many beeps you heard. You can then customize it a bit if you want. I have not played with that as I just kept what it suggested. I like that they act like hearing aids but, you can also listen to your music and videos. They also don't sound too bad. Not the best but given what they do I am satisfied with these. They are comfortable like I mentioned. I have worn these for hours at a time and only had to adjust them a couple times for my left ear. But that is given with having a lump. Right ear I had no issues with at all. The only time I have a hard time hearing people talk is in a loud environment. These seem to pick up louder sounds and seem to drown out lower sounds. For instance, in a car, wife has music up and I have a hard time hearing her or kids talk as the music will come thru a lot louder and frown them out. If you are looking for a hearing aid/earbud combo, I recommend these. I have used a few and these so far come on top. If I had to say something that I would like to see. I would like to see an app were you can input your hearing test outcome from an audiology.

I love these hearing aids because I'm hearing sounds I haven't heard for years. Charging is easy and Battery life exceeds my daily needs of about 16 hours. They are very, very comfortable and do not interfere with "mask-wearing" while also wearing eyeglasses. The APP for Android is less functional than for IOS, but I'm hoping they will update the software in the future....