Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 6408356
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
Customers are saying
Customers consistently note the exceptional noise cancellation and comfort of the WH1000XM4 headphones. They appreciate the long battery life, build quality, and affordable price. However, some users have experienced connectivity issues, microphone complaints, and challenges with the touch controls and app.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Build quality, ComfortCons mentioned:Touch controls
Excellent headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you aren’t planning on spending 500 dollars on a pair of Airpods max this is the best option available. Pros: -Easy controls in-app on Android or iPhone. -Wired option. (Aux) -All-day battery. -GREAT bass and mid-tones. -Solid build quality. -Comfortable during standard use. -Noise canceling is way better than any other headphones I’ve used (better than ANY airpods). Cons: -Treble is slightly lacking compared to bass (still sound amazing). -Touch controls are difficult and iffy. -A little chunky(if you like to lay down while using headphone they’re pretty uncomfortable). -Transparency mode SUCKS compared to airpods pros but on their own its fine enough not to bother me. I love using these headphones, the only reason I didn’t leave five stars was because of the transparency mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DylanB, we're glad you are enjoying your new headphones! We appreciate your feedback regarding the treble, touch controls and comfort and Quick Attention Mode of your Sony unit. You can find this link helpful in your issue with the Ambient mode or Transparency mode as you may call it:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752829.html?search=ambient%20mode
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Build quality, Noise cancellationCons mentioned:Connectivity
The leader in noise-cancellation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unbeatable noise-cancellation quality and commendable audio quality make these the headphones to get when you need a quiet environment. Topping it all off is remarkable battery life (~30 hours). The main detriment is less than stellar connectivity options. It includes Sony's LDAC, but doesn't have any low-latency codecs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChadThunder,
Thank you for purchasing our Sony WH1000XM4. That's nice to hear that you appreciate the awesome sound quality, noise canceling capability and long battery life of our Sony WH1000XM4. Your feedback is appreciated as well. This will help us improve our future products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Build quality, Comfort, Noise cancellation
Sony WH 10000XM4 vs Bose 700
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never treated myself to nice headphones, I have only used the free bud set whenever I have upgraded my phone. With the lines starting to fray, I decided to do some research and buy a pair of bluetooth over the ear headphones. All blogs and reviews pointed to Sony WH-1000XM4, and when I went to Best Buy and tried them out vs others it confirmed it. Not only do they perform incredibly well- audio quality, bluetooth range, noise cancelling efficiency- but they are comfortable and really aesthetically pleasing. My husband bought the other main contender (Bose 700) and we were able to compare directly using the same songs. Though I think the audio is slightly better with them (more layered), Sony wins everywhere else and I am really glad I chose them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BM10,
You made the right choice with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Build quality, Noise cancellation, Price
Great quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality. Can block out background noise very well. Was on a plane using them and I could not hear the sound of the plane. A little expensive but these headphones are amazing so worth the price. I can tell they will last years. Already lasted a year and a half at this point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Aleks,
Thank you for your purchase and for sharing your review. We are pleased to hear your satisfaction on the noise canceling capability of our WH1000XM4 as well as the quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Build quality, Noise cancellation
Best value in over ear headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll start by saying I’m not an audiophile by any stretch but also share I’m highly selective and thoroughly test/research any consumer electronic device before purchasing. I’ve been a Bose, Beats, Master & Dynamic, Apple and Sony user throughout the years. I would place these headphones at the top of the list between all of those brands. The sound, features and build quality check nearly every box. I personally believe this model is even superior to the newer 1000xm-5. I sampled both prior to purchase and believe the drivers and foldable design make these the better purchase. Thank you Sony for continuing to raise the bar and still provide outstanding value. Easy recommendation if you’re in the market for a new pair of over ear headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SlideGuy, You've made a great choice! Thank you so much for the kind words and for taking the time to leave us a review of your WH1000XM4. We're thrilled to hear you like the excellent sound quality, features, and built quality of your new Sony headphones. And we're delighted that we've exceeded your expectations and that you find the XM4 to be a great value. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Your recommendation means a lot to us and thanks for choosing Sony. -Sam
- Pros mentioned:Build quality, Comfort, Noise cancellation
Best headphones in the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very comfortable, its almost unreal, the build quality is perfect, and the fact that I cannot hear anything coming from the outside when I put them on is impressive. Quality sound 10/10 too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliB,
Thank you for the 5-star rating! We're glad to hear that you like the comfortable design and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Build quality
10/10 Would Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[I want to preface this by saying I'm not a Sony "fan" I'm not giving a good review because of the brand, this is my genuine opinion] Been using em for a couple months now and the build quality is great, very sturdy, and the audio is high quality. If you love bass, you're all good with these headphones, if the default sound is not to your liking, you can easily change it with the Sony app. the only thing I will say is, these headphones pick up fingerprints kinda easily, so if you're nitpick about that maybe consider getting a lighter color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Reese,
Thank you so much for sharing your honest feedback!
We are so happy to hear you are satisfied with the incredible sound quality- especially the bass sound, durable build design, customizable sound with the use of the Sony Headphones Connect app, and overall performance of our WH-1000XM4.
We appreciate your feedback.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Build quality, Noise cancellation, Price
Sony xm4 headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound great pricing good quality headphones good variety
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaniloR, we're glad you like the sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Build quality, Noise cancellation
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones out there, have tried the bose as well but i believe these are the ones that take the cake. The build the design is 100. The sound is premium i think with bose they do have a slightly higher quality but i feel these have a better build and strong enough for running, gym and everyday use. Its storage case is so great you can take it anywhere and love that the headphones can fold and be taken anywhere, recorded for sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MrComex,
Great! Thank you for sharing your feedback and we are delighted to hear that you are pleased with the premium sound quality of our WH1000XM4. Also, we're glad that you like the design and the carrying case. Thank you for choosing Sony! - Marco
- Pros mentioned:Build quality, Noise cancellation
Build, sound, and noise cancelling quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones. Build quality is nice. Very lightweight. The noise cancelling is really impressive. Sound quality is very good, but only if you change the EQ in the app. I recommend lowering the clear bass just one point, and raising some of the mids — refer to my screenshot. Overall, highly recommend these headphones. I still prefer by beyerdynamic dt880s if I’m in a perfectly quiet environment, but these sound almost as good, and are usable in so many more situations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glass,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Build quality, Comfort, Noise cancellation
Such a vibe with these headphones!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I in no way, shape or form am someone who is an expert on audio products, but coming from someone who was looking for (1) comfort & (2) good audio quality for music, these headphones are beautiful. The audio is incredible, not only with music but also with videos and speech, and I love the audio customizability in its app. The audio would be reason enough for me to purchase these, but the noise cancelling for me (once again, not a professional) is insane: the best way I can describe it is making the world as silent as a quiet day with snow on the ground where the snow dampens all of the sound. The call quality for the person on the other line is also surprisingly clear as well. And finally: they look beautiful (I got the off-white color), the comfort of the ear pads is amazing, and the adjustability makes them fit perfectly on anyone who has tried them on. Absolutely, would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelineKay, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Build quality, Noise cancellation
Simple review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of audio coming from these wireless headphone are fantastic. The sound cancellation feature is worth every dime u spend. The only down side is that u cannot raise ur arms above u head or lay down with them without activating some type of touch feature that will interrupt your program.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KennethLandry,
Nice! We're glad that you are pleased with the noise canceling capability and sound quality of our WH1000XM4. To avoid unwanted actions with the touch sensor of your XM4, you can turn it off/on via the Sony Headphones Connect App. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Build quality, Noise cancellation
Sony WH-1000XM4 on Fedora Linux.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm using these on Fedora 34 Linux and have no issues. They were easy to connect the first time and automatically connect when I turn them on after the first set up connection. The noise canceling part completely blocks repetitive sounds like fans and almost completely blocks other sounds like voices unless they are pretty loud. I love the quality of the audio I get thru them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mogosh,
Awesome! We are glad you like the fast Bluetooth connection and noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Build quality, Comfort
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are extremely comfortable in the sound quality is unreal. The time that it uses to drain the battery while on calls surpasses 20 hours these are exactly what you’re looking for if you are looking for high Quality streaming of music or high-quality always canceling phone calls if you work from home.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeNicolajx, We're glad to hear that you are comfortable with the WH-1000XM4 Wireless Noise-Canceling Headphones. WH-1000XM4 headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. With a huge 30 hours of battery life, you'll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours' worth of charge after just 10 minutes with the optional AC adapter. A proximity sensor and two acceleration sensors in your headphones can detect whether you're wearing them or not, then adapt playback accordingly to help save battery power. Thank you for choosing Sony! Jay
- Pros mentioned:Build quality, Noise cancellation
Sony XM4 review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely amazing when it come to feel, build quality, sound quality, packaging ,etc. Also the noise cancellation is amazing 100% recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi slime, Thank you for the positive review of your new Sony XM4! We're very happy to hear you like the overall feel, built quality, exceptional sound, packaging, and industry-leading noise cancellation of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Build quality, Noise cancellation
The Best, Period.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought i knew noise canceling headphones, but these are on a different level. I had no clue it could be THIS good. And the audio quality is great, especially since they support LDAC (at least on my Samsung devices, but still sound great even on my iPhone). They also look great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kpsquared, Wow! We're thrilled to hear you're enjoying the great sound quality, LDAC support, and beautiful design of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Build quality, Comfort
Great Sound and Battery Life
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these for several months now, for several hours a day, and have very few complaints. The battery life is good, comfort is good, sound is excellent. The fact that I can connect it to my laptop and phone at the same time is a great feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Scott, That's awesome! We're very pleased to hear you're enjoying the excellent battery life, comfortable fit, amazing sound quality, and multipoint connection feature of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Build quality, Price
Sony XM4 Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them on sale for $229.99, or that price they cant be beat. They're well made, soubd amazing, and are made by a brand you can trust. The XM4's are seriously that good! I would highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseRittenhouse, We are happy that you like the sound and build quality of your new Sony wireless noise canceling headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up and they have exceptional quality. The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thank you for choosing Sony! Vincent
- Pros mentioned:Build quality, Noise cancellation
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely lived up to the hype! Great noise cancelling, great sound quality, very premium feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Fantastic! Good to know you like the premium feel, great noise cancellation, and superb sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Build quality, Noise cancellation
Love it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is great, connects quickly to my device(s), and noise-cancelling is terrific.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Thatguy, We are glad to hear that you love your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent