Customer Ratings & Reviews

Hi SoeeUnoo, We're sorry to hear about the sound quality issue with this XE200 X-Series Portable Wireless Speaker. We apologize for the inconvenience. The sound may become low in the following cases. This is not a malfunction. When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only. When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port. When the ambient temperature of the speaker is high.

If the sound becomes low while in use, follow the procedure below.
Turn off the speaker.
Charge the built-in battery sufficiently.
If you are unable to resolve your concern, please follow the troubleshooting steps from this link to isolate the issue:
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00228345
I hope this helps! Jay

Hi Onesimuz305G, We're sorry to hear about your speaker. This is definitely not what we wanted you to experience. Regardless. we take this as feedback as it can help us improve in the future. On the other hand, there are songs that have really low bass sound and barely being heard when played. Raising the volume on both the speaker and source device could help. Again, we appreciate you sharing your experience and we do hope you'd still consider our products in your future purchases. Regards, -Craig

Hi bestbuyer33, We are sorry to hear about the issues you are having. This is definitely not the news we want to hear. With regards to the distance when pairing two SRSXE200 for stereo sound, please make sure that the 2 speakers to connect for the function are located within 1 m (3.2 ft) from each other. For stuttering issues, select “Priority on Stable Connection (SBC)” for the BLUETOOTH connection quality of the speaker. You may refer to this link for more details:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html

At Sony, we are always looking to improve our product quality and features. We have noted your input about the equalizer and will be sure to forward this feedback to the appropriate department.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi VPotter, Thanks for sharing your feedback. We're sorry to hear that you are not impressed with the sound quality of the speaker. Kindly check the link below. It contains steps you can follow to resolve your concern. https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

As a general recommendation and to get the most out of your speaker, we advise updating its firmware to the latest version. The software includes key features, applications, bug fixes, and feature improvements. It also provides fixes to any performance issues you are encountering. For more information, please visit the link below:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000669369.html

Incase you need further assistance, you may reach out to us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the speaker:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Craig

Hi Shak,
Thank you for your time writing this review! We really appreciate you are enjoying the great sound quality of your XE200 speaker. If you feel that our product and service has been of value to you, we kindly request and encourage you to change your previous star rating to be more positive.

If you have concerns and need assistance with the speaker, feel free to contact us by sending an email to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! - Kris

Hi GabeT,

Thank you for the review and we're sorry to hear if you're not satisfied with the sound of the speaker. The sound quality will depend on the source, battery and environment that you're playing. Please check this article on how to isolate and resolve the issue.

https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00245763

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi VeronicaC, We regret that the speaker wasn't you expected and had to be returned. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. Please know that we do have troubleshooting steps for audio related concerns. For future reference, you can visit our support site. We hope you'll consider Sony in your future purchase. Erin

Hi KeithK, We are sorry to hear about the issue you are having. This is definitely not the news we want to hear. If you're unable to turn on the speaker or the speaker suddenly turns off, please follow the troubleshooting steps on this link: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611677.html

If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi MonishaS, we're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi DearloM,
Thank you for your time writing this review. We're sorry to hear if you can barely hear the sound from your XE200 speaker while using it for team practice. Allow us to help troubleshoot and resolve the problem.

Try some steps below if the sound is low:
Check if the battery is charged sufficiently.
Turn up the volume of the speaker and the connected device.
Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the(power) indicator does not flash).
When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.
Also, please make sure to install the “Sony | Music Center” on your smartphone to change the sound settings and adjust the Equalizer to tailor the sound to your personal preference.
For reference: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.- Kris

Hi Anders,

We regret to hear it hasn't performed to your standards when it comes to the volume or sound quality. We want to make sure you are getting the most out of your speaker. Both of the XE200s speakers are facing the same direction so you can get true Left/Right separation like the artist intended. And with the Line-Shape Diffuser, the sound spreads further to the front area of the speaker, allowing you to enjoy the same sound quality whether at the front or to the side of the speaker. This means everyone in your venue can dance to the same music, feeling the same sound quality. Know that we take all feedback seriously and will pass your suggestions along to the proper team for future enhancement.

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you hear muffled sound or very low-level sound from the speaker, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker. You may refer to this link for more details: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

If the sound is too low or the bass sound can't be heard, visit this link to help resolve the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737

Should you need further assistance regarding your concern, please email the below information to socialsupport@am.sony.com.

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Chippymunch, We are sorry to hear that the SRSXE200 did not meet your expectations when it comes to the sound quality. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot and isolate the issue https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi BrantonP,

Thank you for sharing your honest review. We regret to hear if it hasn't performed to your standards when it comes sound quality. We want to make sure you are getting the most out of your speaker. The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. This means everyone in your venue can dance to the same music, feeling the same sound quality. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease.

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If the sound is too low or the bass sound can't be heard, visit this link to help resolve the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00278737

Should you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
-Craig

Hi Victor, thanks for choosing and purchasing our product. We're sorry to hear that the SRSXE200 did not meet your expectations when it comes to sound level. We'd love to turn your opinion around and help you out. Please isolate the issue by following this link:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html?search=sound%20level

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi ChristyP,

We're so sorry if you find the speaker doesn't get very loud and it hasn't performed to your standards. Your feedback is extremely important to us and is very much appreciated. The sound may become low in the following cases. This is not a malfunction.

• When the built-in battery is running low and the CHARGE indicator flashes slowly, while the speaker is being powered by the built-in battery only.
• When the rechargeable built-in battery is running low as a result of long-time use of the speaker at a loud volume even though the speaker was connected to an AC outlet by a USB AC adaptor (commercially available) or to a computer that comes equipped with a USB charging port.
• When the ambient temperature of the speaker is high.

We regret to hear that the speaker had to be returned. We hope you will consider Sony again in your future purchase.
Thanks again for your feedback.

Sincerely,
Jess

Hi Roswell, We're sorry to hear about the sound quality issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. To resolve the low and muffled sound, please follow the troubleshooting steps on this link:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html

We want to make sure you are getting the most out of your speaker. By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi DjW1, We're sorry to hear about the sound issue of this XE200 X-Series Portable Wireless Speaker. We apologize for the inconvenience. If the sound becomes low while in use, follow the procedure below. Turn off the speaker. Charge the built-in battery sufficiently.

If you are unable to resolve your concern, please follow the troubleshooting steps from this link: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611675.html

In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the SRSXE200/H:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi Omtee,

Thank you for taking the time to review your SRS-XE200 speaker. We're so sorry if it hasn't performed to your standards when it comes to sound quality and you find the speaker doesn't get very loud. We want to make sure you are getting the most out of your speaker. If the Sound becomes low while in use, refer to these helpful links:

https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611675.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737

Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the (power) indicator does not flash). When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you need further assistance regarding your concern, you may send us an email at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number

Sincerely,
Jess

Hi MiguelG,

Thank you for taking the time to review your SRS-XE200 speaker. We're sorry to hear you find the speaker doesn't get very loud. We want to make sure you are getting the most out of your speaker. Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the (power) indicator does not flash). When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.

If the Sound becomes low while in use, refer to these helpful links:
https://helpguide.sony.net/speaker/srs-xe300/v1/en/contents/TP1000611675.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00278737

By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.

If you need further assistance regarding your concern, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess