Customer Ratings & Reviews
- Model:
- SRSXE200/H
- SKU:
- 6509849
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the XE200 Portable Waterproof and Dustproof Bluetooth Speaker's excellent sound quality, long battery life, and ease of use. Many appreciate its convenient size and waterproof design, perfect for portability and outdoor use. While some find the bass lacking, the speaker's volume and Bluetooth connectivity are frequently praised. Overall, the positive feedback on its features outweighs the negative comments.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Bass
Average Speaker
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an average speaker for me. Sound is good and clear. App is neat and equalizer offers a few options but doesn’t seem to make any difference for me. No real bass. Overall an average speaker. I don’t feel like I’m getting 17hrs of battery life, but that could also be due to me using volume loud. I love Sony products, but for price point this one didn’t deliver and my own fault for settling.
No, I would not recommend this to a friend Customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It sounds okay, but not as good as the sales person said
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelV,
Thank you for the review and we're sorry to hear what happened with the sound of your speaker. The sound quality will depend in the source, battery and environment that you're playing. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Battery life, Ease of useCons mentioned:Bass
Portable, Easy To Use Speaker. Very Little Bass.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XE200 is one of Sony’s latest Bluetooth portable speakers. This speaker boasts a “line shaped diffuser and X-balanced speakers” to provide a wide sound stage. In addition, this speaker keeps the IP67 rating that many of Sony’s portage speaker provide. After using this speaker, it leaves much to be desired. In The Box: - XE200 Speaker - USB to USB-C Charging Cable - Manuals/Quick Start Guide Setup: Out of the box setup is a breeze if you already have the Sony Music Center App. Open this up with the speaker powered on and the app finds the speaker immediately. Once you go through the few screens to register your speaker, it’s ready to go! If you want to pair this via Bluetooth, you can do this too by going through your devices Bluetooth settings and finding the XE200. Either method is very simple. Since this speaker supports BT 5.2, this allows you to enable faster connecting/pairing with supported devices. I would recommend using the Sony app so you can get the most out of this speaker in terms of setting, EQ, and power options. The speaker has dedicated buttons on the side for most tasks but this doesn’t allow EQ adjustment. Speaking of the buttons, they are very tactile and are easy to read/use. You’ll find buttons for power On/Off, BT Pairing, Play/Pause/Phone, Volume Up/Down, and Battery Saver? and Mute Mic. The speaker design is fairly nice with a flap on the back for USB-C charging. The cloth strap feels robust and the overall build quality seems up to Sony standards. Here is where the disappointment starts. Sound Quality: Given I have had MANY encounters with Sony portable speakers over the years along with headphones of all types, I had an expectation with this speaker. Well, this is the first time that expectation was not met and actually I would go as far to say this has a disappointing sound quality. Now let me preface this with the fact that I understand this is not part of their XB series speakers which offer Extra Bass but even given this fact, the speaker sounds extra flat. I have tried EQ adjustments and different streaming methods with no avail. The speaker holds pretty true to Sony’s claims of very little distortion but as the volume exceeds that 60% threshold or so the speaker loses what little bass it has. The speaker volume is acceptable although I would say it’s not overly loud but because this is their entry level X series product it more than acceptable in that department. Because sound quality did not meet my expectations (and is the primary function of speaker like this) I would highly recommend looking at Sony’s XB series. The XB33 is right around the same price and should offer sound just like my XB31 which is far superior sounding. The only downside is it might be missing a few features this speaker has but offers others that this one doesn’t have. It’s a tradeoff. Features: The XE200 has enhanced microphone technology called “Echo Cancelling Technology”. This allows two people to talk at the same time without cutting one of them off. It also has multipoint connection to allow two devices to connect at the same time. The microphones seemed to perform fine in my testing with the device. The speaker features quick charging capabilities and battery care. There is a setting to limit charging to 90% of capacity in hopes of the battery lasting longer. I turned this on because 90% of the 16hr claimed battery life is plenty for me as I always charge up before 0%. The quick charge gives you 70 minutes of playback in just 10 minutes of charging. The IP67 rating means this speaker is dust and water proof and offers shock resistance. The carrying strap should help with transportation as does the small size. Overall: This was the first Sony product I can recall in many years to not meet my expectations in sound quality. Even though this is the entry level speaker in this lineup, it doesn’t compare to the similarly priced XB33 in terms of sound quality. When you compare those two speakers, the size, weight, and price are so close that I would happily loose one or two features for better low end sound quality. Hopefully this helps anyone looking into the XE200 that might want some low end tones in their portable speaker. The XE200 just doesn’t offer that like the XB series even in the same size speaker. Pros: - Compact, light - Design, Build Quality - Buttons, Carrying Strap - IP67 Rating - Microphones - BT 5.2 Connectivity Cons: - Sounds Extremely Flat (Even for it’s size) - No Reverse Charging (Powerbank function)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Justin, Thank you for the detailed review of your new Sony SRSXE200! We're thrilled you like compact and lightweight design, solid built quality, tactile and easy to use physical buttons, carrying strap for easy portability, ip67 rating, and crystal clear microphone audio of your new Sony speaker.
And we're sorry to hear about the sound quality issue that you're having. If you have already adjusted the EQ using the Sony Music Center app, please make sure to set the BLUETOOTH connection quality to "Priority on sound quality". The “Priority on Sound Quality” preference provides compatibility not only with SBC but also with AAC and LDAC* for music playback of high sound quality.
REF: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html
We also appreciate your feedback about the no reverse charging feature. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Pair with IP67 Water resistance, dustproof and shockproof design, this speaker is made for even the strongest elements. Keep the party going with up to 16-hours of battery life on a single charge and USB-C quick charging gives you up to 70 minutes of playback after just 10 minutes of charge time. Thanks for choosing Sony! -Sam
- Pros mentioned:Size
Casual Use only- NOT for the JAM
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works overall and is sufficient for casual use. Nothing too fancy. I did however take a second look at brand once I listened to it. I thought the sound would be better for the cost and brand name. the outside is made of a material that gets dirty easily. The size and shape are nice. If you want to Jam - this is not the unit to get.
No, I would not recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Bass
Just OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great for music but the bass is too much and as a result it lacks clarity for dialog. The battery also does not last very long. Overall it’s ok
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sean,
We appreciate your feedback and we are sorry that you are having issues with your Sony Bluetooth speaker. If the Ambient Noise Sensing function is turned on, you can turn it off using the “Sony | Music Center” app. This feature cuts out the bass sound that is disturbed by the ambient noise to reduce power consumption by the speaker and preserve the battery power. The battery life of your speaker will depend on the settings, type of music you are playing and the unit's surrounding temperature. For more details, check out this link: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000612940.html.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
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Sincerely,
Vincent
- Pros mentioned:Size
Great color but not the sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved the size and Definitly the color we just didnt like that it was not that loud.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MarleniO, thanks for choosing and purchasing our product. We're glad you love the size and color of the SRSXE200. We understand your feedback regarding the volume level of your Sony unit. Please isolate the issue by following this link:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html?search=low%20volume
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Soft Spoken but Durable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In defense of this speaker, I was pushing it to its limits trying to fill a pretty large room with sound. While the Sony X-Series is designed for a lot of things, it's main limitation is just physics. Once you expand a space to a certain level, the sound waves generated just lose their punch. In small spaces, this was clean and crisp and very solid. But know what you need it for before making the purchase. Sometimes you need to go bigger.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ManKorn,
Thank you for the review and your feedback is greatly appreciated. Bring the party with you and spread sound with the XE200 Wireless speaker. A line shaped diffuser and X-balanced speakers provide a wide sound stage, with powerful bass and richer sound. Pair with IP67 Waterproof, dustproof and shockproof design, this speaker is made for even the strongest elements. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It shows there is a microphone but does not broadcast as expected. It does have good sound quality. Purchased in the hopes that people in Zoom worship could hear what was occurring in church better but it distorted the sound instead. It is somewhat better for zoom meetings. Depending on what it is being for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaz,
We're sorry you've been running into difficulty. The XE200 has microphone with Echo Canceling technology. This allows two people to talk at the same time without cutting either of them off. If there is ambient noise or another speaker nearby, the Ambient Noise Sensing function may activate and cause this issue. You can deactivate the Ambient Noise Sensing function using the Sony | Music Center app or speaker button. For more details, refer to the Help Guide link here: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000669370.html
Note: When the Ambient Noise Sensing function is activated, the speaker detects environmental noises during the music playback. This function will help reduce power consumption and preserve the battery by cutting out bass sounds that will become hard to hear because of the ambient noise.
Despite your concerns, we're happy that you appreciate the overall sound quality. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for sharing your feedback and for choosing Sony! -Jess
- Cons mentioned:Bass
Bass is too heavy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the tower design because it takes up less space on the table, but I had to return it due to the heavy bass. You can press down on the battery button to remove some of the bass. The sound at that point was terrible. A little more treble but overall poor sound.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SheilaL,
Thank you for the review. It is unfortunate that the unit had to be returned. You can download the Sony Music Center app to adjust the sound setting depending in your preference. For better sound quality, you can select Priority on Sound Quality for music playback. Check this link for more details.
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html
If the speaker is still with you, we will do our best to help you out. Please email us at socialsupport@am.sony.com with the following details:
Full Name:
Best Buy Username:
Telephone Number:
Sony Speaker Model Number:
Issue:
Additional Information regarding your experience with the SRSXE200
We appreciate your feedback and we hope to resolve your issue.
Regards,
David
- Pros mentioned:Sound quality
Could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. Brought this to pair with the 300. It sounds good stand alone but loses connectivity in party mode. Also battery wears done pretty quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DJack, While we are so glad to hear that you are happy with your new SRSXE200. We are sorry to hear that you are experiencing issues with the party connect feature.
Please try these steps to isolate and troubleshoot the issue.
-Check if the device is compatible with the Party Connect function. Devices compatible with the Wireless Party Chain function are not applicable for connection.
-Update the pre-installed software to the latest version on each and every speaker to connect for the function.
-Update “Sony | Music Center” to the latest version before setting up the Party Connect function.
-Make sure that all of the speakers to connect for the function are located within 1 m (3.2 ft).
Should you need further assistance, please contact us for help. Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality
Sony speaker review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The speaker sounded good in a quiet room but not loud enough when there's other noise around
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CalandraC, Thank you for your feedback. We're glad that you like the sound quality in a quiet room. This speaker is suitable for both indoor and outdoor use, especially when considering the speaker’s design with an IP67 rating. Meaning it is indeed built to withstand exposure to natural elements such as dust and water.
However, we understand your concern about sound performance when there's other noise around. It's important to note that the sound performance can vary depending on the specific outdoor environment, including factors such as wind, background noise, and open spaces, which may affect the perceived loudness.
In some cases, you might find that the speaker's sound may not be as loud as desired for outdoor use, especially in noisy or wide-open areas. For optimal sound quality and performance, we recommend using the speaker primarily for indoor purposes, where environmental factors are more likely controlled, and you can fully enjoy its audio capabilities.
The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! -Erin
- Pros mentioned:Volume
Good but there's better
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well when loud! Not the best speaker when lower volumes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HunterB,
Thank you for the review! We're glad to hear that you like the loud volume of the headphones. We do apologize for the inconvenience. When the speaker is in low volume, the speaker needs to be charge. If the CHARGE indicator starts flashing slowly, turn off the speaker and charge the built-in battery sufficiently. Please check this article on how to isolate and resolve your issue.
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611676.html
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Could be better
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had better sound from a similarly priced speaker. Expected a bit better from Sony. That is my only qualm.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dro2021, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the sound of your Sony unit. The SRSXE200 is designed to deliver high-quality audio, but we understand that preferences can vary. You can set the speaker to the “Priority on Sound Quality” by following this link:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611663.html?search=sound%20quality
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
My own opinion
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this on my work truck, I’m a delivery driver.. Works ok volume seems to get lower as the battery runs down.. battery may last about 4 to 5 hours or so of continuous use.. Lasted longer when I first bought it..
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AurelioL,
Thanks for sharing your listening experience and feedback. You are highly appreciated. We're glad that you were able to use our XE200 speaker in your work truck and enjoy your favorite music. The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thank you for choosing Sony! - Marco
Cool color Ok Speaker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color. It's just not super loud. And I was unable to test it at the store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacquelineT,
Thank you for taking the time to review your SRS-XE200 speaker. While we're glad you love the Blue color of the speaker, we're so sorry it hasn't performed to your standards and you find the speaker doesn't get very loud. We want to make sure you are getting the most out of your speaker. Depending on the connected BLUETOOTH device, volume adjustment on the BLUETOOTH device may not change the volume level of the speaker (i.e. the(power) indicator does not flash). When the volume of the speaker sounds low, adjust the volume level of the BLUETOOTH device to an appropriate one, and then adjust the volume level of the speaker with the +/- (volume) buttons on the speaker.
If the Sound becomes low while in use, refer to these helpful links:
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611675.html
https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe300/articles/00278737
By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission.
If you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
The XE200 has a Line-Shape Diffuser that will help your music reach further, even to the side of the speaker. Plus, with a portable size and handy carry strap, you can take it anywhere you go with ease. Thank you for sharing your feedback and for your purchase! -Jess
- Cons mentioned:Bass
All about the vass
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice speaker, but does not have the bass of the xtra bass speakers thst sony has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Holly,
Thank you for your time writing this review. We are sorry but the SRSXE200 speaker is not specifically advertised as having Extra bass. If you are looking for the Sony speaker with Mega or Extra bass, we recommend our XG300, XG500, XB43and XB23.
However, With the XE200 Wireless speaker. - A Line-Shape Diffuser and X-balanced speakers provide a wide sound stage, with powerful bass and richer sound. Pair with IP67 Waterproof, dustproof1 and shockproof design, this speaker is made for even the strongest elements. The bass effect and sound quality will also depend on the source and quality of the music you are playing. We suggest playing quality audio for the best listening experience. We also recommend using the Sony | Music Center app. It has a sound quality setting and equalizer adjustment that you can use to adjust and enhance your listening experience. For more details: https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000669365.html
In case you need help with your Sony device, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your input and taken note of your feedback, Thanks again for purchasing Sony! Kris
Good Soundstage & tech, lacks bass & sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive owned previous Sony portable speakers and they sounded great, Sony is known to try new things, but for some reason I didnt get the sound I wanted out of this one, it has good sound stage, but the sound sounded muffled and didnt have the bass I wanted, even after adjusting the EQ. Has great updated technology, but I couldnt get past the sound. Had to return it and went with the Bose flex.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JonJonAJP,
Thank you for taking the time to review your SRS-XE200 speaker. We are so sorry if the volume of our XE200 did not meet your expectations and that it needs to be returned. This function can be adjusted on the Sony Music Center app. There is a built-in EQ that has 20 points of control for Bass, Midrange, and Treble to tailor-fit the sound quality to your needs. You can also check the app that you are using (for audio) or your source device for sound settings and adjustment. At the time of purchase, the audio output of the speaker is set for monaural audio playback. You can also change the speaker set up from Mono to Stereo to suit your needs.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Regards,
Jess
- Pros mentioned:Sound quality
Good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works good, very loud sound which is nice and what I wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tvtv,
Thanks for purchasing the SRS-XE200. We are really delighted to hear you're satisfied with the loud and incredible sound quality of your new XE200 speaker. If there is something that we can help you with regarding your 3-star rating, we are more than happy to help you out.
The XE200 speaker sends sound out from a small, compact unit. You can spread sound wider with the Line-Shape Diffuser and enjoy powerful sound pressure and clarity with the X-Balanced Speaker, all housed inside a portable speaker with a handy strap. Thanks for choosing Sony! -Jess
Quality sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble connecting second identical speaker. First one connected no problem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelissaS, We are sorry to hear that you are experiencing issues with pairing your SRSXE200. We would like to troubleshoot the issue and make this a better experience for you. In the meantime, please try using Stereo Pair function with “Sony | Music Center.”
For details about “Sony | Music Center,” refer to the following URL:
https://www.sony.net/smcqa/
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
EHHHHH
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ITS A DECENT SPEAKER, WAS HOPING FOR A LOUDER SOUND, IT SOUNDS GOOD IN ENCLOSED SPACES, BUT IN THE OPEN ITS VERY LOW VOLUME COMPARED TO OTHERS. YOU HAVE TO USE A APP JUST TO CONNECT TO BLUETOOTH AS WELL, WICH IS ANNOYING IN 2023
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TrentonC, Thank you for the feedback on your experience with your SRSXE200. While we're glad you like the excellent sound quality of this speaker, we regret to hear that the volume level did not meet your expectations.
By downloading the Sony Music Center app, you will find all sorts of tools to fine-tune the speaker using the built-in EQ and maximize the volume to ensure optimal listening experience. To get the most out of the volume, turn up the volume of the speaker and the connected device. You may also find different devices will perform better than others, as will different apps due to different types of audio compression and transmission. If the sound is too low or the bass sound can't be heard, visit this link to help resolve the issue: https://www.sony.com/electronics/support/speakers-wireless-speakers/srs-xe200/articles/00278737
And using the Sony Music Center app is optional when connecting to a Bluetooth device. Please follow the step by step procedure on this link on how to connect to your Bluetooth device without using the app.
https://helpguide.sony.net/speaker/srs-xe200/v1/en/contents/TP1000611693.html
Hope this helps!
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam