Customer Ratings & Reviews
- Model:
- B09DRCLHQT
- |
- SKU:
- 6520142
Customer reviews
Rating 4.4 out of 5 stars with 77 reviews
(77 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the Spotlight Cam Pro Outdoor 1080p Plug-In Surveillance Camera. They are particularly impressed with the video quality, saying that the camera provides a clear and detailed picture. Customers also appreciate how easy the camera is to install and connect to the app. One customer said, "Geeks installed it and it works." Another customer said, "They were easy to install and connect to the app." The camera also gives users peace of mind, with one customer saying, "I feel more secure!"
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
This is not witless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why this was labeled as wireless. I was expecting this to come as wireless with rechargeable battery But it came with a plug-in. Trying to see how this can fit otherwise will return.
This review is from Spotlight Cam Pro, Plug-In with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
No, I would not recommend this to a friendBrand response from Ring
Posted .Hello Liju,
Thank you for taking a moment to leave your review for the Ring Spotlight Cam Pro. We believe that stronger communities are the key to safer neighborhoods. That is why we are driven to create products that help you protect what matters most at home, and empower you to connect with your visitors from wherever you are. Together, we’ll make neighborhoods safer!
There are currently three different powering options: battery, solar, and plug-in. It appears you may have purchased the incorrect model. But don't worry, you can use your device in battery mode by installing a Ring quick release battery pack. Here is a helpful support article that explains the differences between the three models: https://support.ring.com/hc/en-us/articles/9514816560148-Spotlight-Cam-Plus-Information.
Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences with Ring. If you have any further questions or feedback about your Spotlight Cam Pro, please contact us at https://community.ring.com/.
Thank you,
Alexis with Ring.
Rated 1 out of 5 stars
Wifi issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept disconnecting from wifi multiple times in a day. I bought a spotlight cam plus at the same time and they were both in front of the house, same distance from my wireless router and the plus never disconnected. I returned the pro & got another spotlight plus to replace it, installed in the same place and have not had an issues with the plus disconnecting at all.
This review is from Spotlight Cam Pro, Plug-In with 2K Video and Ring Vision, LED Lights, Dual-Band Wifi, and 3D Motion Detection - White
I would recommend this to a friendBrand response from Ring
Posted .Hi IrmsC.
Thank you for taking the time to share your experience with us. We understand the importance of having a consistent wifi signal on the Ring Spotlight Cam Pro. Having a solid connection ensures you do not miss any activity around your home. We are here to provide you with some information to resolve the connection issue you mentioned in your review.
It sounds like the device is not operating as intended. Spotlight Cam Pro is an outdoor security camera that includes advanced video, audio, connectivity, and motion detection features. The product provides outdoor coverage for common blind spot areas in clear HDR. Usually, devices falling offline repeatedly is related to poor wifi connectivity caused by signal fluctuations, channel congestion, or data loss.
To determine whether or not the problem is caused by poor upload speed, run a speed test to determine if your network can support Ring devices. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In edition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device.
A poor wifi signal can cause connectivity with your Ring device to be unreliable. Check the "Device Health" section of your Ring application to ensure the device’s RSSI is within an acceptable range. The recommended range for optimal performance is 0 to -60 for the RSSI.
If your networking equipment hasn’t been power cycled in a while, try unplugging it for 30 seconds and plugging it back in. Wireless networks utilize different channels for communication. In the United States, the 2.4 GHz band uses channels 1-11 and the 5 GHz band uses channels 36-165.
For more information on your Ring Spotlight Cam Pro, we invite you to reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their personal feedback and experiences with Ring. We look forward to hearing from you if we can be of any further assistance!
Thank you,
Melissa from Ring.