Customer Ratings & Reviews

The sound is decent and the fact you can have bluetooth and the Series X connected at same time is really nice. They are comfortable. Cons: They don’t always get loud enough for some games. They disconnect on the series X due to their new controller causing issues. (patch is coming according to microsoft support) For how much these cost i expected so much more. They’re good but not $200 good

About the only thing this headset has going for it is that its expensive and is comfortable. Outside of that, its crap. I purchased the headset on July 30th 2020. Ive had nothing but horrible connection issues with the Xbox One S and X, Xbox Series X, and the Xbox USB adapter, as well as with Bluetooth. Crackling, cutting out, and out right disconnecting... let alone the atrocious range. Line of sight is about the best I get and that's maybe 10 feet at best. Ive had nothing but issues with this headset. Even after the latest firmware update, I sill continue to have issues and SteelSeries refuses to acknowledge the issues let alone placate us by saying they are even working on it. To top this all off... I went to put on my headset a couple of days ago and heard plastic floating around in the right side. I pulled the headset off and to my surprise the plastic around where the hinge is, is broken. 6 Months and the hinge breaks at the weak spot. What makes matters even worse, aside from not being the only person on the internet with the issue, SteelSeries refuses to help either by RMA'ing the headset and or at least offering to let me buy parts to fix it myself. So now I'm stuck with a $200 pile of garbage. I took a chance on the headset because after reading all the reviews and watching all the review videos on YouTube. Someone said, give it a chance. So I did. I should of listened to all the people complaining on Reddit, YouTube, and basic review sites. But hey, SteelSeries got there $200 out of me, they don't owe me anything. I guess I'm going back to Turtle Beach. At least my Stealth 600 v1 lasted a few years before falling apart and had MUCH better range and connectivity.

Excellent sound. Feels good for long hours of play. Got a good amount of life out of it but it recently broke around the swivel point on the left ear cup, which seems like a defect of the plastic. For future products, they should make the part around the game/voice control out of heavier plastic or metal or a better design to prevent this from happening.

I bought the new Halo game so I needed a good headset to talk to everyone with. Everyone on YouTube gave this headset a great review. I bought it and it doesn’t disappoint. Super easy to connect to my Xbox Series x. Feels comfortable on my head. Sounds amazing and nice works great!! It new so don’t know much about battery life but hearing that is great. You definitely can go wrong with this headset!! It’s actually help me out with my online gaming!! Definitely recommend!!

Wish I would have never wasted my money on turtle beach head sets. Went through 3 of the stealth 7 for x box in a year. With the Arctics I haven’t had any issues and love the sound and comfortable don’t have a bad thing to say about them just yet at least. Highly recommend these for any gamers

Great headsets to use I would 100% recommend these to any gamer who likes to game. If it’s for Call of duty or for any other type of game you won’t be disappointed or dissatisfied with these headsets. Really comfortable on the ears and the added ability for wireless is a plus.

Great purchase! Audio is amazing. I use it for my Xbox series x and they are so comfortable.

Comfortable and they sound great. Different ways to customize your sound.

Very good sound audio, very comfortable to wear and use for all Bluetooth devices

If I could give this product 0 stars I would. I will preface this by saying that the sound quality on these headphones and general comfort was top notch but after 6-7 months of light to medium use the joint holding the ear cup to the headband cracked (pictured) and this is something I only learned is a fairly widespread issue in this product after I'd experienced it myself and researched ways to solve the issue. One earpiece has since completely fallen loose from the frame. SteelSeries support wouldn't honor their warranty either and gave 0 guidance as to why they failed my RMA. Horrible customer service experience with them. If you plan to buy these just know they sound great but you should buy the best buy warranty because they will break and the manufacturer does not care to assist so you'll have to get another pair from Best Buy

It’s great I love having it.It looks like it will break due the the thinness of it but it’s sturdy and holds.I like that I can mute my mic with a button now.It’s a bit pricey but it’s good and I would recommend it.

Light weight extremely comfortable. Quality is what you would expect for the price.

The sound is amazing and it's extremely comfortable to wear. The problem is the it's made of thin plastic. My headset broke in the same spot as 2 of my friends. Definitely needs some reinforcement.

I’ve had the SteelSeries Arctis 9X for about a month now. It’s the best headset I’ve owned (upgraded from Logitech Artemis G633). I was sick of wired headsets and wanted to switch it up. I was afraid of the battery on a wireless headset dying a lot and not being able to game because of it, but the battery life of the SteelSeries 9X is excellent. The noice cancellation is great and the stereo surround sound is 10/10. It is very sturdy and durable with its metal construction. The ear cups fit over my ears so they’re very comfortable and the elastic band eases the weight of the headphones on your head. The only issue I’ve had with it, and this could just be a special case or something else on my end, but I have had it randomly disconnect from my Xbox mid-game. It will say not microphone found. It’s been frustrating but it doesn’t happen constantly just something that stands out and this is why I gave it 4 stars.

Much better than my previous headset. My expectations were high given the cost of the unit. I am a bit disappointed. What I like: - Direct connection to the Xbox. My previous headset 'broke' when the headset connection to the Xbox controller mucked up and I would lose sound in one ear and have other problems. The direct connection totally prevents that. - Sound quality. I'm not an audiophile, but it does appear to be premium quality. I tried the headset with Dolby Atmos and there was no discernible difference between it and the Windows Sonic sound. - Super comfortable on head and ears, albeit a bit warm after awhile. - OK noise canceling - I can still hear things in the room but if the wife or kids come in the room - I can at least recognize they're trying to talk to me. - Battery life seems reasonable. - Mute is easier to turn on/off than prior headset - tactile-wise it's a big button and a light on the mic informs you of status. What I don't like: - Not a huge issue, but I did experience some of the connection problems that others have noted in their reviews. You have to hold the on/off button for a really long time to turn the unit on. (3 vs. 5 seconds seems like an eternity sometimes). At one point, the headphones connected via bluetooth to my computer instead of the Xbox like I wanted. - Also related to the above are the twin volume buttons to control in-game speech and in-game volume. They do move really easy and if you rank those up - it will make you think you're not connected. - What I really miss is the ability to hear myself in the speaker. The feature DOES exist - it's just very faint. I had to set it to max via PC connection. The left wheel controls volume of chat vs. game but muting one or the other as you turn the wheel. It does have a good tactile mark for 'middle' - however if you aren't paying attention you may lose chat with friends unknowingly. - Need to update to PC (no native way to control headphones via Xbox that I have found) To mess with some of the premium features, you have to connect via PC. There is no native app in Xbox to conduct this. For $250, that seems like a reasonable thing to ask for - especially if you primarily use a Mac (and along the lines of a Mac - the update software wouldn't work via a USB-C to USB 3.0 adapter - so I had to bust out a PC).

Have been using this daily heavily with my PC and phone for videos, gaming, calls, etc. Battery life is way more than enough for a day's use. Connectivity is a breeze, however interference while gaming is there (my Astro A50 have zero interference as a reference). The connections are solid and easy for both bluetooth and xbox/Microsoft usb receiver, well kinda. The range is not very good in my place, once outside the room it drops. The build quality is high end, comfort level is very high (with glasses). Sound quality is good. For sure is not the cheap sound of other gaming headsets. Actually as good as the clouds alpha for what I can tell (preference aside). For pure wirelesss gaming the A50 are better. For bluettoth/phone calls, daily use with the PC, phone and gaming on Xbox with no dongle this are amazing. However here comes the deal breaker. The xbox adapter with the PC worked perfect for youtube and teleconference. Unfortunately while gaming the signal quality hits the dumpster. Cracks, pops, interferance all made this useless for its main selling point: gaming wireless on xbox and pc with the adapter. Sound quality on Arctis 9x is all right, I happen to have much superior equipment for pure sound quality so I was not looking for sound quality on this headset. However what I was looking for it did not deliver.

Pro’s All metal construction, Lighter than Astro A50s(surprisingly), Bluetooth(A50s don’t have it), comfortable, good sound, less expensive than Astros Cons Line of sight connectivity(ANNOYING!), less programmable and no phone APP so it’s PC only to make changes, Chat mic is uber sensitive and pics up everything(this may be adjustable on a PC) Turtle Beach and Astro flagship headsets have proved lacking in durability, hoping for the best on the Steelseries Actis line

Being new to the Xbox world, I decided to go for a quality headset to see what they might be like. This headset has great sound quality and are very comfortable. The battery life is quite good and the only problem I ran into is with the connection. This doesn't cause me trouble often, but every once in a while I may get disconnected. One of the best parts about this headset is the Bluetooth feature. I love being able to listen to my music while gaming or just moving around the house.

I really want to recommend this headset to people and for about a year I would vouch for it as one of the best gaming headsets for xbox I've ever owned. For context I've owned Astro A50s, A10s, a razer headset, and a turtle beach headset. Apologies I can't remember the specific on the razer and turtle beach as they were quite a few years back when I owned them. Anyways Astro A50s are proud on the whole the best I've ever had but, when the headset is working properly, the Arctis Series 9X wireless is very close behind the A50s and at about $100 cheaper. Pros: · Comfortable: as someone with bigger ears and a rounder head I very much enjoyed how comfortable the 9X was. It didn't feel very heavy and the eat pads are fit my ears nicely. · Audio: simply put games sound very nice on this headset. There is a dial on the back of the left cup to mix party/game chat and it gives a little "click" to tell you that you are getting the same volume level from both party and game. this serves a good base for you to then adjust on the fly whether you want more game sound or party sound in any given moment. · Battery Life: this headset lasts fairly long. If I remember correctly my longest gaming session with it was about 8-10 hours. · PC app: there's a PC app called the GG Engine which allows you to further customize the EQ on the headset. · Compatibility with multiple devices: this is an Xbox headset however it also has Bluetooth functionality one of my absolute favorite things is being able to play Xbox while I have a football game going on my PC and the audio from both coming through my headset with no issues. · information: the headset does a good job of telling you it's status. When your mic is muted there is a noticeable red light at the end of the boom mic that is on while muted to let you know that you are muted. Beeping sounds occur to let you know batter life though they only occur when closer to dead at maybe 25%. Light in the bottom of the right ear cup also tells you it's battery depending on it's color. If its green, it's more or less full. Yellow: getting low. Red: dying. Cons: · connectivity issues: I am on my second one of these headsets and this is an issue I've now experienced in both. Sometimes at random it will just turn off. It'll be at full charge and just randomly turn off while I'm gaming. And it will do this almost nonstop until I give up and just call it a day. One time I couldn't complete a sentence because I would get a few words in then it would turn off. Okay I turn it back on and continue —and it turned off again. It's incredibly frustrating and I could not figure out the root issue. The backbreaker: honestly I think I'd still recommend the headset even with the prior issue as I think I can count the times it occurred on one hand. Though they did still occur and it was still very frustrating. However what really did me in was an issue I have also run into for both the first time I got the headset and the second. The headset essentially bricked itself. All the lights would suggest that it's turned on. I put it on, there's no audio and I cannot turn "off" the headset. Its just stuck with the lights on but no functionality. This happened on my first one about a year in and my second one about a month in. Conclusion: I know I listed a lot of pros in this review and am only giving it 3 stars but that's how much the issues negatively impacted my impression of the headset. I just cannot bring myself to fully recommend the headset given my experience with it. When it's working it is very good and competes with some of the best Xbox headsets in my opinion. These issues that come up however are simply too much in my opinion especially given the cost. $200 is not super expensive considering the price of some others but it's notnothing. If you buy it I hope you have a better experience than I did because when it works it really is nice. I also hope you buy any warranty for it as well.

Ok so I first bought Astro a50’s didn’t like the way they felt on my head way to heavy and tight so I went with these, used them for a few days with absolutely no issues and then the sound started to go in and out almost like the game was lagging. I started to move around close by devices and mess with my nighthawk router and nothing seemed to fix the issue. I also noticed the headphones would turn off on their own every now and then. As far as sound quality goes I used these with Dolby atmos enabled and they sound pretty good as far as being able to tell where the Enemies footsteps are coming from. I would have to say the overall volume is pretty low compared to the Astro a50’s and there is little to no bass at all with these. They are comfortable for my big head the ski goggle strap helps and they are lightweight. Ps. I used these with my Xbox one X Pro. Good sound Comfort Bluetooth Build quality Ease of use Cons. Low volume Little to no bass Connectivity issues Button placement No virtual surround sound