Customer Ratings & Reviews
- Model:
- 55S535
- |
- SKU:
- 6422766
Customer reviews
Rating 4.6 out of 5 stars with 1061 reviews
(1,061 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.3
Rating 4.3 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers find value in the 55” Class 5 Series QLED 4K UHD Smart Roku TV for its exceptional picture quality, affordable price, and user-friendly setup process. Many customers rave about the TV's stunning visuals, saying they were "blown away" by the clarity and vibrancy of the display. The Roku operating system is also praised for its user-friendly interface and extensive selection of streaming apps.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen
Rated 1 out of 5 stars
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered the tv on the 21st, they delivered it on the 23rd and I opened it today on Christmas, plugged. It up and powered on only to come to a broken screen. Geek Squad doesn’t cover accidental damage so I had to call to see why could be done and they said at this time returns and exchanges are unavailable for that item because that specific tv I bought is out of stock. So now I have to either wait for it to come back in stock or get another model. Worst experience ever.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. In cases like this, we recommend you contact your retailer as soon as possible as they are the best equip to help you. If you get a replacement TV and you would like help setting up your TV, we would be more than happy to walk you through the process. Simply reach out to us at [email protected] with your contact information and a description of what you need help with. We look forward to helping you get started!
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First got this tv and was really impressed. 14 months later and it's dead. Another piece of junk, throw away tv. Best buy tells me to contact the manufacturer but I'm sure they will be of big help. The screen/picture just faded away, to black. Common TCL problem. Buyer beware
No, I would not recommend this to a friend - Cons mentioned:Screen
Rated 1 out of 5 stars
Green Screen of death twice less than two months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Green Screen freeze on streaming services like Netflix, Disney, Hulu (not YouTube for some reason) after 1 month. Solution: keep unplugging it and plugging it back in. Happen 2 times before even reaching the second month. Not about unplugging a brand new TV every time it gets cranky. My 8-year-old tv, never froze.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Evan,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Cons mentioned:Remote control
Rated 1 out of 5 stars
Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these for different rooms in home along with TCL Alto 9+ for each. One of them started having issues with shutting off and rebooting on its own and turning on sound bar even though settings for this were turned off almost immediately. Also had issues where remote would stop working shortly before this reboot occurred. Second set started having same issues shortly after as well as just freezing. Very aggravating to be watching TV waiting for the next time it will shut off. I think this shows that it's not a defective unit but rather a widespread issue. Very frustrated. Stay very far away. Would recommend you look anywhere else for any entertainment center needs.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi BB781,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this definitely does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Broken within 7 months of purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV started off with good picture and color. Not great sound. Had to use a sound bar. After only 7 months, the TV went black and had powered off. It never came back on. I will never buy this brand again.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Panel has purple spots after 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel has started to get purple spots across it after only 18 months of ownership. Should’ve gotten Geek Squad protection, just didn’t think of it when I bought it. Contacted TCL and was told they won’t help me since outside the 1 year warranty. Funny that, am disappointed I can’t buy something and expect it to work more than a couple years, especially something a costly as a TV
No, I would not recommend this to a friendRated 1 out of 5 stars
Hopefully discontinued
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv and it was defective. Bought another to replace it and it was also defective.
No, I would not recommend this to a friendRated 1 out of 5 stars
Sad Experience. MEAN Customer Service
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a few months. Pixelated. Best buy won't take back or credit or replace.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Rated 1 out of 5 stars
Tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is the best tv I’ve ever bought, the tv has very nice picture quality for the PlayStation I have and I can watch movies on Netflix very good.The built in speakers were very good it can go very loud without losing its quality of sound.
I would recommend this to a friend - Cons mentioned:Screen
Rated 1 out of 5 stars
Worst purchase ever.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound goes out and the screen flickers. I’ve tried switching out cords, restarting, etc. no luck.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Emmy,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Motion Blur Issues!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After watching tons of action movies thru it’s built in streaming services and playing PS4 games on it for the past 2 months or so, I have become very disappointed with the quality of the picture. This tv has a very noticeable picture flaw, where during action scenes, the outline of the character or object becomes very blurry. It is extremely annoying and I’ve done everything in the settings to fix this problem but it does not go away! Very disappointed!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We’re sorry to hear that you are not having the same great experience that the majority of our customers report having. There are options available to adjust the settings to better fit your personal preference. You can access the Options menu on the TV by pressing the asterisk (*) button on your remote while watching content. Additionally, you can access expert picture settings by downloading the free Roku mobile app on a smartphone or tablet. The Roku mobile app works as a remote and allows you to access additional features like voice search, private listening, expert picture settings, and more. If you need any further assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Hope this helps!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Buyer beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend ... flashing black with two weeks of purchase... took back and got a Sony ... our Samsung went bad after only 4 years ... we have another Sony TV has lasted over 10 years.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Texas,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Broken after 16 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It WAS a great TV until it broke one with a load pop, unfortunately 4 months after the 1 year warranty expired. Now it's just a huge paper weight. I'm afraid TCL has some major quality issues to address. Looking online this seems to be a fairly common issue.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Eric,
Thank you for taking the time to provide your feedback. We're truly sorry to hear that you seem to be having some trouble with your TV. Our TVs are designed to give our customers years of entertainment and enjoyment. While our TVs do come with a 1-year parts and labor manufacturer's warranty, we can still walk you through some troubleshooting steps that may help you. If you still have the TV, we would be more than happy to try to help. In order for us to better assist you, please reach out to us at tclsocial@tcl.com with your contact information and description of what you are experiencing, and someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
- Pros mentioned:Picture quality
Rated 1 out of 5 stars
forced
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works fine nice picture AGAIN WITH THE MINIMUM CHARACTERS ok 1 star for you best buy
I would recommend this to a friendBrand response from TCLExpert
Posted .Hi Mazrim,
Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! If you ever need any assistance, please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
0 out of 5 stars.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than ideal service. I pay for geeksquad yet some other person not affiliated came, HOURS LATE. I was given a time window that was not met, and after calling multiple times and rearrange my work schedule so I can be home. They finally came. What a disappoint, and what is the point of geeksquad?
I would recommend this to a friendRated 1 out of 5 stars
TCL vs Samsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TCL 55 inch Riki Tv stopped working after 3 weeks. Fortunately Best Buy gave me a full refund. I purchased a Samsung and am very happy with it! Stay clear by of TCL…..cheap but unreliable!!!
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi PatriciaF,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Crap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this tv to anyone. It cut off in the middle of the picture. Does not return to whatever you’re watching after a commercial. You get a constant rewind in middle of movie. It’s a piece of junk( for use of kinder words).
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hello,
Thank you for taking the time to provide your feedback. We're sorry to hear that you may be experiencing some trouble with your TV. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started out great but disappointed after the first week. Glitches during shows. Froze up when selecting channels or apps. Very frustrating. We ended up returning.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Alyssa,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. Given the opportunity, we could have looked into this for you and tried to help resolve the problems you were experiencing. We hope that you reconsider us in the future! We will continue to work hard to provide our customers with the best experience and support possible. Best of luck!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Poor experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv worked for 3 days then IR device on tv wouldn’t recognize remote. Total nightmare in getting a new replacement tv delivered and mounted. Terrible experience coordinating appointments
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Michael,
We're truly sorry to hear about your experience as this is definitely not normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We're glad to see that you are already in the process of getting a replacement. If you need any further assistance, please reach out to us at [email protected] with your contact information and a description of what you need help with. Enjoy!
Thank you,
Sara
TCL Customer Support
Rated 1 out of 5 stars
Stopped working almost immediately.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought qs a gift foe my father. Worked for about one day, and then failed. Awful product.
No, I would not recommend this to a friendBrand response from TCLExpert
Posted .Hi Jonmaxwell,
Thank you for taking the time to provide your feedback. We're truly sorry to hear about your experience as this does not sound normal for one of our TVs. Our TVs are carefully designed and engineered to give our customers years of entertainment. We take great measures to ensure that the TVs we send out are in great working condition. We would love the opportunity to look into this for you to see if we can assist you. We'd like to gather more information to see if we can isolate what is occurring. Please reach out to us at tclsocial@tcl.com with your contact information and a description of what you need help with. Someone will get back to you as soon as they can.
Thank you,
Sara
TCL Customer Support