Customer Ratings & Reviews
- Model:
- Archer AX20
- SKU:
- 6442841
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Archer AX20 AX1800 Dual-Band Wi-Fi 6 Router's ease of use, range, performance, setup, signal strength, price, and coverage. Many appreciate its ease of setup and strong signal, resulting in reliable performance and good value for the price. However, some customers experienced connectivity issues under heavy use. A few also noted the router's relatively large size and limitations with VPN client functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance, SetupCons mentioned:Connectivity
Easy setup / small network config
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The setup was easy however I got on\off Internet connection. Updated the firmware which did not resolve the problem, so I had to exchange it. I ended up with a higher performance router ASUS - RT-AX82U AX5400 Dual-Band WiFi 6.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi Tate,
Thank you for your review. If you are encountering Internet connectivity concerns with the Archer AX20 Wi-Fi 6 Router, we first recommend ensuring there isn't another router in front of the Archer AX20 creating a Double NAT scenario.
If you have any remaining questions or concerns while using the router, our support team is always available and happy to help. You can get in touch with support using the support portal on our official TP-Link Website.
Best Regards,
TP-Link Support
Horrible wireless bandwidth
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Asus died and I bought this just to get back online quickly. It is not made for power users but what do you expect for $70. Right? At least it's made in the USA. It'll do until my Quad Band wifi 7 router arrives.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .While you are waiting for the new Wi-Fi 7 router our support team may be able to help resolve some of your concerns. Please reach out to us at 866-225-8139.
Best Regards
TP-Link Systems Support
- Cons mentioned:Connectivity
My Brother printer will not connect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My printer cannot connect to this with wifi. It connected with the frontier router that this replaced.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Whatupyo,
There are several reasons this could be happening. The good news is most of these can easily be addressed. We just need you to reach out to our support team. They are available for free and 24 hours a day. Support can be reached at 866-225-8139 or Support.usa@tp-link.com.
Best Regards
TP-Link Systems Technical Support
Not for me.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not perform to expectations. Control is cloud based. Returned for that and the TP security risk.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .This is a traditional router. Control is not cloud based. You can control it through the Tether app and it can create a cloud-based remote access through that app, but that is only an optional setup for remote control. It is not a requirement on traditional routers. TP-Link routers offer no more security risk then any other manufacturer. If you would like to know more about what TP-Link does and how we protect our customer pleas review this link: https://www.tp-link.com/us/landing/security-commitment/
Best Regards
TP-Link Systems Support
Looks better than it is
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device looks good at first and the companion app was very nice to use. The problems start after. I had lots of problems with internet when connecting throught his device and often times just a completely dead signal, even over Ethernet. At other times when it was working, speeds would be near 5 mbps while the ISP modem would get me about 200 mbps. Overall, the device is easy to set up and the app is intuitive and nice, but it is not very reliable
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Thank you for your review. To ensure optimal performance of your wireless router, please check and, if needed, update its firmware using the steps outlined in FAQ 2139 on our official website: https://www.tp-link.com/us/support/faq/2139/
If you would like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connectivity
wi fi router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned router, was not able to connect to the television.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The Archer AX20 is designed to provide reliable AX1800 Wi-Fi 6 connectivity for your home and devices. If your TV was the only device unable to connect, we would suggest reaching out to the TV manufacturer for assistance troubleshooting the TV's network connectivity features.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Arrived DOA with a non-functioning WAN port.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I got had a dead WAN port. I've never had a router with a dead WAN port. I returned it and ended up buying a different model, so I honestly can't say anything beyond that dead WAN port.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear you encountered this unusual circumstance and returned the router. The Archer AX20 comes with a 2-year manufacturer's warranty through TP-Link, and we would've appreciated the opportunity to help address any questions or concerns you may have had with the product.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
It’s ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got mine and I have to stand next to it to get a signal to use my I pad if I don’t it keeps kicking me out maybe it good for some people but not for me
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. To ensure the best possible signal, it is important to make sure placement is as optimal as possible. Reducing obstructions and placing the router in a central location will help ensure your signal reaches the areas you need.
To ensure optimal performance of your wireless router, please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website: https://www.tp-link.com/us/support/faq/2139/
If you would like assistance with any of these steps, please reach out to our support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Worked most of the time
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked most of the time. Intermittently, I could not get internet to my PC or my laptop using either WiFi or ethernet. After trying contact with TP-Link help desk and various resets to PC and laptops over 3+ months, I eventually gave up and bought another router...this time from Netgear...so far so good. Waiting so long pushed me out of the return window so lesson learned for me.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. Wireless signal and connection can be optimized in multiple ways to ensure you get the most out of your router. To ensure optimal performance of your wireless router please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website. To locate this FAQ, visit our website and enter 2139 in the top-right search field, then click the corresponding FAQ in the search results.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
No good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to constantly reboot it so the wifi can stay stable. Its annoying and not woth the money.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi There,
For an issue like this we would like to have you contact our support team at support.usa@tp-link.com so we can help troubleshoot and provide a suitable resolution to address your concern. Please consider contacting us as soon as your are able.
- Cons mentioned:Connectivity
Could have been great.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I primarily use TPlink network products and have for some time. This router drops internet when under strenuous loads. It looses signal, light turns orange for about 30 seconds and then it comes back. Terrible if you are in a video call or streaming videos.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. To ensure optimal performance of your wireless router please check, and if needed, update its firmware using the steps outlined in our FAQ: https://www.tp-link.com/us/faq-2139.html
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support