Customer Ratings & Reviews
- Model:
- Archer AX20
- SKU:
- 6442841
Rating by feature
- Setup
Rating 4.7 out of 5 stars
- Range
Rating 4.6 out of 5 stars
- Signal Strength
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Archer AX20 AX1800 Dual-Band Wi-Fi 6 Router's ease of use, range, performance, setup, signal strength, price, and coverage. Many appreciate its ease of setup and strong signal, resulting in reliable performance and good value for the price. However, some customers experienced connectivity issues under heavy use. A few also noted the router's relatively large size and limitations with VPN client functionality.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
Excellent Router, Has Issues with Wyze Cam V3
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I set this router up at my parents house to support 30-35 WiFi devices, depending on who is visiting -- 22 smart home devices are on 2.4Ghz only. The iPad 7th gen, two cell phones (iPhone 11, Moto G7), two laptops, and four Roku 4K+ sticks are probably running on 5Ghz, but might dip over to 2.4Ghz depending on what gives better signal, and then 1-5 other devices may connect to their WiFi if family comes over. The router works perfectly well with all of these devices in the single story 1700 square foot home and provides plenty of signal while working outside. They have gigabit fiber optic internet, both up and down, and when I bring over my gaming laptop I am able to pull over 500Mbps down while they are streaming on the Roku in the family room and I am streaming on the Roku in the front bedroom. The reason I'm giving this 3/5 is because this router does not play nice with the Wyze Cam V3 I installed over there that worked perfectly fine with their previous TP Link AC2300 router. When I swapped their old router, it would not connect. I turned on the hotspot on my phone (2.4Ghz) with the same router settings, to mimic their router, and it connects immediately. If I shut my hotspot off, it takes 10 minutes and it will eventually connect to their router and work perfectly fine. However, if they lose power, there is a strong chance that I will have to go over there and power cycle the router and camera to get it to reconnect. I tested this with another Wyze Cam V3 and it has the same exact problem. I don't know whether this is an issue with the cameras or the router, but if you have Wyze Cam V3 cameras, this router will likely give you a headache. If you aren't, it is an excellent router for the money that punches well above it's cost.
I would recommend this to a friend No AX only mode?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firmware (old and new) does not allow this modem to enter AX only mode. Only mixed modes. I tried to return the item due to my dissatisfaction in the firmware but I was outside of the return policy by a day. I now have a modem I do not need. I ended up buying an Asus that allows AX only and it works perfectly.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hello Dave,
AX only mode is available on the Archer AX20. However you cannot access it if you have Smart Connect Enabled as it would then be a feature managed by the router. With Smart Connect Disabled you will see an option at the end of each individual band's settings for 'Mode'. Here AX only should be an option.
Best Regards
TP-Link Systems Support
Good router.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is limited about 20ft from the room where it is. But other than that within the space wifi is great and I have two lines running from the router to a work computer and a PlayStation 5. With no lag or delay in connection so far. The app that comes with this router is easy to set up and to monitor your router’s connection.
I would recommend this to a friendax20
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not connect to my old older samsung tv. connected to my netgear with no problem
I would recommend this to a friendBrand response from TPLinkSupport
Posted .It could be a result of the band or channel selection. I would look at that or contact our support for assistance. Support can be reached at 866-225-8139. If it is something with the router we can help correct it.
Best Regards
TP-Link Systems Support
- Pros mentioned:Setup
Works but has limited range.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a quick fix because my TP-Link ax3000 died. Best Buy didn't have much in stock so I had to settle for this one. It's not bad but seems like the range is much less than the the ax3000. Setup was easy using a pc (I hate using a smart phone app)I intend to replace this one with an ax5400 later and use this as a wired access point.
I would recommend this to a friend Decent product but not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device works okay but the setup process was horrible
I would recommend this to a friendBrand response from TPLinkSupport
Posted .The setup process is pretty straight forward, regardless if you use Web or App. We would very much like to know more. Can you email us more details on what you disliked to support.usa@tp-link.com? Please include a link or screenshot of your review so we know what its in reference to.
Best Regards
TP-Link Systems Support.
- Pros mentioned:Setup
Slower than the 6yo router it replaced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slower than our previous router. I appreciate the easy setup and stuff, but there’s much more delay and buffering compared to the 6-year-old router it replaced. Pretty disappointed.
No, I would not recommend this to a friend Average router - good choice for the price.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty standard issue router - girlfriend needed a better router than the knock-off she purchased at Amazon so I picked this up for her. It's not plug and play like lots of other routers, you DO need to do an initial config setup to get it to talk to your ISP but its very straight-forward.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We're happy to hear our Archer AX20 is working well for your networking needs. We always recommend ensuring the router's firmware is fully up to date for an optimal experience.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
- Cons mentioned:Connectivity
Fine when works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. Cuts out some times. And i don't know how to reset it. The company tech line always says there isn't a problem. So what can i do?...
I would recommend this to a friend didnt need it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy sold me this and Xfinity told me I didnt need this so I boxed it up and took it back
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. The TP-Link Archer AX20 is a Wi-Fi 6 router designed to connect with your existing Internet source (e.g., your modem) via Ethernet cable, in order to provide your home with Dual-Band, AX1800 Wi-Fi 6 connectivity. If your Internet Service company already provided you with a Wi-Fi router, or Wi-Fi gateway, then you may not need an additional router - unless you require extra Wi-Fi coverage or particular features.
If you are ever unsure of whether a product is right for your specific networking needs, our TP-Link Support Team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
It's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The reception is just ok. Does not pick up signal very well and sometimes it takes a long time for apps to load.
No, I would not recommend this to a friendGreat Budget Wi-Fi
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this as a test Wi-Fi network to move data. Solid router. Great value.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We appreciate your feedback and are delighted to hear that the router's Wi-Fi networking capabilities are providing you with a solid experience for your networking needs.
Our support team is always happy to help address any questions you may have. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Just OK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This one is OK. Nothing to write home about but not a terrible product.
I would recommend this to a friendIt works OK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works OK, it could use a little bit more power to go through walls and the floor
No, I would not recommend this to a friendNot bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range is not great, but it is adequate for short distances.
I would recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. To ensure the best possible signal, it is important to make sure placement is as optimal as possible. Reducing obstructions and placing the router in a central location will help ensure your signal reaches the areas you need.
To ensure optimal performance of your wireless router please check, and if needed, update its firmware using the steps outlined in FAQ 2139 on our official website. To locate this FAQ, visit our website and enter 2139 in the top-right search field, then click the corresponding FAQ in the search results.
If you would like assistance with any of these steps, please reach out to our free support team using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Fine, but no Traffic Monitoring
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The device works as expected. Although after installing and reviewing the admin page, this device does not have the ability to monitor traffic of all devices connected to it. Very disappointing as other TP-Link products do include that feature.
I would recommend this to a friend- Cons mentioned:Vpn client
Be careful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Apparently there are two models of this router that are named same. It’s advertised that it offers VPN client but it turns out that the model that I got (and returned) only offers a VPN server. Apparently it depends on the serial number. Just be careful.
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .Hi,
Thank you for your review. We regret to hear you returned the Archer AX20. TP-Link offers numerous Wi-Fi router models that support WireGuard VPN Server/Client configuration options. For updated information regarding which TP-Link router models support WireGuard, we recommend visiting our official website or our Community Forum.
Our support team is always happy to help answer any questions you may have about our products. Please feel free to reach out using any of the resources included with the product, or from our official website, and we'll gladly have a Support Agent follow up with you directly.
Thank you,
TP-Link Support
Connecting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this router a month ago,it doesn’t connect to the cellphones.Not sure why.Who can I call for this issue
No, I would not recommend this to a friendBrand response from TPLinkSupport
Posted .You can reach out to TP-Link Support for any concerns related to the operation of the Router. Support can be reached at 866-225-8139. Support is free and available 24 hours a day
Best Regards
TP-Link Systems Support
WIFI
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Range not the greatest. Prefer to pay more for a better one.
No, I would not recommend this to a friend