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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 23583 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers are positive about the product's ease of use, protection, performance, price, and peace of mind it provides. They appreciate how user-friendly the software is, its effectiveness in safeguarding their devices, and its ability to run smoothly without compromising system performance. The reasonable pricing and the peace of mind it offers are also highly valued. On the other hand, customers are negative about the auto-renewal feature, subscription length, installation process, compatibility issues, and download problems. They dislike the automatic subscription renewal, the limited subscription duration, and the difficulties faced during installation. Compatibility issues with certain devices and challenges in downloading the software have also caused dissatisfaction among some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 23,582 reviews
  • Cons mentioned:
    Auto renewal, Subscription length

    Rated 4 out of 5 stars

    Good product but unable to activate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always used Trend Micro for internet protection and really like the product. The only reason I gave this review 4 stars is because I wasn’t able to successfully activate the Best Buy free 6-month subscription on my new laptop because I was already a current Trend’s subscriber with an expired subscription. I’ve tried following the instruction manual, but still couldn’t get it activated. I’ve even chatted online with Geek Squad, but because my new laptop was in S mode, I was unable to download the app to share my screen. So, it looks like I’ll have to pay for a subscription and won’t be able to take advantage of Best Buy’s free 6-month subscription.

    I would recommend this to a friend
  • Cons mentioned:
    Auto renewal

    Rated 5 out of 5 stars

    Review for micro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    --- **Trend Micro - Internet Security + Antivirus (3-Device) (6-Month Subscription with Auto Renewal) - Android, Apple iOS, Mac OS, Windows [Digital]** **Pros:** 1. **Multi-Device Coverage:** This subscription protects up to three devices, making it ideal for users with multiple gadgets. 2. **Cross-Platform Compatibility:** It supports Android, Apple iOS, Mac OS, and Windows, providing versatility across different operating systems. 3. **Comprehensive Protection:** Trend Micro offers robust security features, including protection against viruses, malware, ransomware, and phishing attacks. 4. **Auto Renewal:** Ensures continuous protection without any interruptions. 5. **Digital Delivery:** Instant digital delivery allows you to start protecting your devices immediately. **Cons:** 1. **Subscription Duration:** The 6-month subscription is shorter compared to other options that offer a year or more. 2. **Auto Renewal:** While convenient, it might be a downside if you prefer manual renewals or forget to cancel before the renewal date. 3. **Price:** Depending on the cost, it might be more expensive than some other antivirus solutions, especially for a shorter duration. **Conclusion:** The Trend Micro Internet Security + Antivirus package is a solid choice for those looking to protect multiple devices across different platforms. Its comprehensive protection and ease of use are definite advantages. However, consider the subscription duration and auto-renewal terms to ensure it fits your needs and budget. I am very thankful to have this and I would like to Thank Best Buy for giving me this opportunity to test out this material

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Multi-Device Protection with Easy Setup

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Trend Micro Internet Security for a few weeks now, and it’s been a smooth experience. Setup was quick and easy across my laptop and phone, and it didn’t slow down my system like some other antivirus programs I’ve tried in the past. The real-time protection gives me peace of mind while browsing, especially when I’m clicking links or shopping online. I also like that it covers up to three devices, which is perfect for my setup. Only downside is that it’s a 6-month subscription, so you’ll need to renew or upgrade sooner than a full-year plan—but for the price, it’s totally worth it. If you’re looking for reliable and lightweight antivirus software that covers multiple devices, this is a great pick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Internet Security Solution I've Ever Used!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using Trend Micro Internet Security + Antivirus for several months now, and I couldn’t be more impressed with the protection it offers. As someone who spends a lot of time online for both work and personal use, having a reliable and powerful security solution is essential—and Trend Micro has delivered in every way. 1. Comprehensive Protection The all-around security is outstanding. It effectively protects my devices from malware, viruses, phishing attempts, and even ransomware. The real-time scanning ensures that no malicious files slip through the cracks, and I feel confident browsing the web knowing my personal data is safe. 2. Easy to Use I was pleasantly surprised by how user-friendly the interface is. It’s simple to install and even easier to navigate, making it perfect for people of all tech levels. The dashboard clearly shows what’s going on with my devices, and I can easily manage the settings without feeling overwhelmed. 3. Performance Unlike some security software that slows down my computer, Trend Micro has barely any noticeable impact on my system’s performance. Whether I’m working on documents, streaming, or gaming, everything runs smoothly while being fully protected. 4. Family Friendly With multiple devices, including those of my kids, I love the Family Protection features. It helps block inappropriate content and provides additional peace of mind knowing that Trend Micro is looking out for everyone in my household. 5. Excellent Customer Support I had a small issue with my subscription renewal, and the customer service team was quick to resolve it. They were friendly, knowledgeable, and went above and beyond to ensure I was happy. Overall, Trend Micro Internet Security + Antivirus has been a game-changer for me. It’s affordable, reliable, and has exceeded my expectations. I highly recommend it to anyone looking for a top-tier security solution to protect their devices. It’s definitely worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this security tool from Trend Micro for free and I am using it on my laptop and phone and it works quite well. Installation was pretty easy, didn't require much time. I enjoy its operation on both my Mac and my Windows PC. It's good that it informs you about missing links on Google and social networks. I've clicked on some dodgy links before, so this is a great opportunity. Although I don't use it much, I find Facebook's privacy scanner feature interesting. It's helpful to be aware of bad links when sending emails and instant messages. I haven't experienced any virus issues since downloading it, which is positive. There are parental control measures, however, as I am not a parent, I cannot say much about them. What is the top? Avoid annoying pop-ups that constantly appear. The subscription covers 3 devices and lasts 6 months, which is convenient. Overall, it offers solid security without affecting my performance.

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind, Protection

    Rated 5 out of 5 stars

    Protect your laptop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful. Get this to protect your laptop. It’s easy to install and gives you a peace of mind We all want a piece of mind when we make our purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    Efficient and User-Friendly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro Internet Security and Antivirus offers impressive protection against various cyber threats, combining ease of use with powerful security features. The installation is quick and user-friendly, catering to all technical skill levels. Its strength lies in efficient virus and malware detection, alongside valuable internet security features like Pay Guard for safe transactions and customizable parental controls. Notably, it operates smoothly with minimal impact on system performance, a crucial aspect for users with varying computer capabilities. Customer support is responsive and helpful, adding to the overall positive experience. In conclusion, Trend Micro is a robust, user-friendly choice for comprehensive digital security needs.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Trend Micro antivirus review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable and affordable antivirus software. I love the protection it offers as it keeps my laptop perfectly safe from viruses. I haven't had any issues with malware at all since the day I got this. Out of all of my experiences with antivirus software, this is the best one I could find. Since it comes with this laptop, it makes the deal better.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Price

    Rated 5 out of 5 stars

    Gift to myself !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best $800 I’ve ever spent I bought it when it went on sale and I can honestly say it was the best thing I’ve ever done. It runs so smoothly. The graphics are amazing and I love the RGB keyboard so much it’s so pretty definitely worth the money!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Secure and Stable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed this software on my mothers computer as she has a habit of mysteriously getting things downloaded that slow down her computer. This was the first piece of software i installed and have not had to check up on her computer since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro Internet Security stands as a formidable shield against the ever-evolving landscape of digital threats. Offering a 6-month subscription for 3 devices, this security solution caters to Android, Apple iOS, Mac OS, and Windows platforms, ensuring comprehensive protection across the digital spectrum. One of the standout features of Trend Micro is its multi-platform compatibility. This not only reflects the brand's commitment to inclusivity but also addresses the diverse digital ecosystem prevalent in today's interconnected world. Whether you are an Apple aficionado, an Android enthusiast, or a Windows/Mac user, Trend Micro has tailored its security suite to seamlessly integrate with your preferred operating system. The 6-month subscription period is a strategic move, providing users with an ample timeframe to explore the full array of features and assess the software's efficacy. Trend Micro's proactive approach to cybersecurity is evident in its real-time threat intelligence updates, ensuring that your devices are armed with the latest defense mechanisms against emerging threats. The user interface is intuitive, making it accessible for both tech-savvy individuals and those less familiar with complex security setups. The software's unobtrusive nature allows it to work diligently in the background, without causing disruptions to your device's performance. This balance between robust protection and user-friendliness is a testament to Trend Micro's commitment to user satisfaction. Furthermore, the 3-device coverage is a practical solution for individuals with multiple devices, providing a holistic approach to cybersecurity without the need for separate subscriptions. This not only streamlines the user experience but also offers cost-effective security for families or individuals with diverse device preferences. In conclusion, Trend Micro Internet Security, with its 6-month subscription for 3 devices, stands out as a reliable and versatile cybersecurity solution. Its cross-platform compatibility, real-time threat updates, and user-friendly interface make it a commendable choice for safeguarding your digital presence in an increasingly interconnected world.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy as a lark with my ASUS Z13 Flow!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is actually a follow up for my Z13 flow tablet. So, I dogged a bad review previously about not only the tablet but also the repair experience I endured with geek squad. They definitely redeemed themselves. I though had this tablet in twice for repairs they replaced the motherboard on both occasions. Got me one that fully works like a champ and I've yet to have zero issues with the device. My relationship started rocky like most with various pieces of tech and or people. But it ironed out and I am back to enjoying the Asus Z13 tablet as I once did. The portability and power it's got as well as expansion is just the main point of why I purchased this particular device. Not to mention I plan to get the XG Mobile for it as well. Thankyou geek squad for amazing service and doing the job above the bar. I'm truly happy with what you achieved for my Z13 and have been enjoying using it. I'm a best buy customer for life. We all have our goods and bads with a particular store or brand but I'm glad they came through. Again, thank you so much. Look forward to my next visit in the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Trend micro is good for antivirus

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trend Micro Internet Security + Antivirus offers strong protection against malware, viruses, and online threats with its solid real-time scanning. The interface is user-friendly, and it provides useful features like a secure browser, parental controls, and identity theft protection. While its protection is reliable, it can sometimes slow down system performance, especially on older machines. Overall, it’s a solid choice for comprehensive security, but it may require some fine-tuning for optimal performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind with Trend Micro Suite

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using Trend Micro virus protection for a few months, and I must say I'm impressed with its performance. The installation process was straightforward, and the user interface is intuitive and easy to navigate. One of the standout features for me is the real-time protection it offers. I feel much more secure knowing that my device is constantly being monitored for any potential threats. The software also doesn't seem to slow down my system, which is a big plus. The password manager tool provided by Trend Micro is a convenient and valuable addition to the antivirus software. It seamlessly integrates with the overall security suite, allowing me to securely store and manage my passwords in one place. I find it incredibly convenient to have my passwords organized and easily accessible across different devices while ensuring strong encryption for enhanced security. The password manager also helps in generating complex and unique passwords, which is essential for maintaining strong online security. I appreciate the frequent updates and the comprehensive virus and malware detection capabilities. It has effectively caught several potential threats that other antivirus programs might have missed. Overall, I highly recommend Trend Micro virus protection for anyone looking for reliable and efficient antivirus software. It provides peace of mind and solid protection against online threats.

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    GREAT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and easy to manage ! i used this product on all my services. all you have to do is send link to be able to set it up on a different device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy on the system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, runs in the background and is not a system resource hog like Mcafee

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 4 out of 5 stars

    Helpful

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid protection for my devices. Easy setup and smooth operation. Impressed with its ability to keep my online activities secure

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works well scanning and protecting computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was included free for 6 months with purchase. works well scanning and protecting computer. has a lot of features along with adblock, scans and ways to organize/ filter storage space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic pre-build for a fantastic price!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second gaming PC and my first pre-build purchased and I'm absolutely blown away! Everything from the beautiful cosmetics to the powerful hardware. I've played MW, Rocket League and Minecraft and it's handled them no problem. I've installed a ray tracing shaders pack on Minecraft and it's produced stunning visuals and held a steady 60 FPS. Even with increase graphics settings, the GPU handled it with ease. The CPU was the first to cave from Minecraft when I stress tested it with the render settings, but Minecraft is a CPU abuser in general. The pictures I added are how my set up looks (excuse the sloppy cable management) and some screenshots I took from Minecraft mid gameplay (this is the quality it's constantly outputting). My only gripe, if I had to give one, would be that the keys on the keyboard (that came free with the PC, mind you) are a little too bulky feeling and sometimes get slightly jammed up when they're repeatedly pressed. Other than that, everything else is just top notch for the price paid!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good protection, easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection, easy to use I got this Trend Micro thing for free and use it on my laptop and phone, and it's pretty decent. Setup was a breeze, didn’t take long at all. I like how it works on both my Mac and Windows PC. It’s cool that it warns you about sketchy links on Google and social sites. I’ve clicked on some dodgy stuff before, so this is a big plus. The Facebook Privacy Scanner is a neat feature, though I don’t use Facebook much. For emails and IMs, it’s good to know it’s watching out for bad links. Haven't had any virus issues since I installed it, so that's good. Parental controls are there, but I don’t have kids, so can’t say much about that. The best part? No annoying pop-ups every few minutes. The subscription is for 6 months, and it covers 3 devices, which is pretty handy. Overall, pretty solid security without slowing down my stuff.

    I would recommend this to a friend