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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 45 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers recognize the Microsoft Surface Pro 8 Case Metropolis for its protective and durable qualities. Many customers appreciate that it offers great protection without adding bulk to the device. Others highlight its durability and ease of use. However, some customers have expressed concerns about the kickstand and stand, describing the kickstand as flimsy and noting that the case prevents the use of the built-in stand.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 45 reviews
  • Rated 3 out of 5 stars

    Will need to be replaced in 6 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    overall case is somewhat sturdy but hinge breaks easily.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Stand

    Rated 1 out of 5 stars

    Case Cover Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case cover stand broke after 3 weeks of use. Got it for Christmas and didn’t use it until 3 weeks ago. Ive used it daily for writing notes in my classes. If your buying it for the same, I don’t recommend this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Kickstand

    Rated 4 out of 5 stars

    Great protection, flimsy kickstand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case gives great protection to the Surface Pro 8, but the kickstand is all plastic and does not lock in place as well as the metal ones on UAG cases for other Surface Pro models.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Kickstand

    Rated 3 out of 5 stars

    Decent case with a useless feature

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the only surface pro 8 cases available at launch. Decent case with good protection but ultimately returned it due to a useless feature. Here's my pros and cons: Cons: - Case doesn't fit with a screen protector - Price is super expensive for the same protection that supcase offers - External pen holder feature only works with the older surface pen which makes it useless. - Kickstand in the back is no longer metal Pros: - Fits nicely with the surface keyboard. - Protects the surface nicely with proper ventilation. - Can charge with the included Microsoft charger.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 4 out of 5 stars

    Rugged case with okay kickstand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is definitely rugged, but the kickstand is relatively flimsy feeling compared to the metal one I had on my old surface. It works fine, I am just not sure how the kickstand will hold up. Only time will tell.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Great case for protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for my grandson's Surface Pro 8. It is lightweight, sturdy, and provides great protection (he dropped it on the first day). I gave it 4 stars because the hub docking station (provides more ports) is difficult to connect with the thickness of the case. Aside from that, I would recommend this case for the Surface Pro 8.

    I would recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 5 out of 5 stars

    Amazing Metropolis

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love this product. Super lightweight and durable. The only thing I'm not completely loving is the kickstand. It's a bit awkward and difficult to pull out and get set at the correct level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case by Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not really sure if I should do a review on this since I had to return it since it was not the correct size but it appeared to be a good case when I had it.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Stand

    Rated 5 out of 5 stars

    Does what it Does

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice quality. Not the cheapest option but you know your Surface is protected. Won’t be able to use built in stand it does have one built it tho.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality case no complaints. Worth the cost. UAG is the best for tablet case. Not to bulky but protective

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Microsoft surface pro 8 case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case love the protection it gives my tablet its a great fit not loose at all

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Works good but have details

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect cover case, for my laptop, very protective, the hinge is not as tough as the rest of the cover

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits just fine, all buttons & jacks lineup perfectly!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    worst in best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    over priced and an ordinary one. Best guy is a useless shop to buy items now. I have been shopping in best but for 20 years and I visit US and not a resident. This time I wanted to buy a surface pro 8 and it was not available readily and I am in long island and was asked to go to one store not close to my home and went there and waited half hour to find a sales person and I needed a 256 GB hard disk and he gave me a 512 with out even telling me which later at home I found out. Then case, pen etc were not available and I have to order it online. This is how best buy sells now and this is how you shop in America now

    No, I would not recommend this to a friend
  • Pros mentioned:
    Case quality, Fit

    Rated 5 out of 5 stars

    Good product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Fits great. Good price. Nice looking.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Don't compute without UAG!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These tablet cases are worth the money. I dropped my surface pro 4 many times and never had any issue with it. when i bought my surface pro 8, i didnt hesitate getting one that fit it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    False Advertisement. Still a great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product says is compatible with the Surface Pro 7, but its not.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    BUY IT!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this, buy this right now. I love this thing. Had a bad experience dropping and cracking the screen of previous surface and now i won't go anywhere without this thing on my tablet.

    I would recommend this to a friend
  • Cons mentioned:
    Stand

    Rated 1 out of 5 stars

    Cheap plastic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stand has already broken. Cheap plastic. Do not buy if you plan to use the stand a lot.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Kickstand

    Rated 3 out of 5 stars

    Mehh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the old surface cover from UAG but this new one is sub-par. Its bulky and the kickstand is plastic and feels flimsy.

    No, I would not recommend this to a friend