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Customer Ratings & Reviews

Model:
CS5119
SKU:
5180803
Your price for this item is $11.99
Clearance
The comparable value price is $21.99

Customer reviews

Rating 4.5 out of 5 stars with 670 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are satisfied with the CS5119 DECT 6.0 Cordless Phone's ease of use, sound quality, and price. Many appreciate its lightweight design and the convenient features such as speakerphone and caller ID. While some found the screen brightness lacking, the positive feedback on other aspects outweighs this concern. Overall, the phone is considered a good value for its functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Applied Filters:
Page 1 Showing 1-15 of 15 reviews
  • Cons mentioned:
    Screen brightness

    Rated 2 out of 5 stars

    Not sure it’s working right.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m not sure if it’s broken or just built this way. There is no light on the top screen where you view the incoming tel# etc. The bottom where the buttons are does light up. So I’m not sure if I’m going to keep this phone. Can’t find any info in the accompanying material that discussed this issue.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 2 out of 5 stars

    Screen is hard to read You get what you pay for

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, but I would not buy again The screen has no options to brighten The pic on display is not correct I only use with OOMA as emergency backup

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen brightness

    Rated 2 out of 5 stars

    Nice Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy delivered the merchandise in time but in deplorable condition. The phone was used. Battery pack is old hence don't hold the charge. The display is half put.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    love my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice like it a lot its better than the one i had thanks a lot for the coupon

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Speaker Phone Terrible Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone itself is decent but speakerphone has terrible quality. It cuts out so much that I get every other word of the person talking. People on the other end say it sounds like I'm talking in a tunnel when on speaker. It's so bad I have to go out and find a different phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Weird ringing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this same phone that purchased for myself a few years ago and it works fine. I just bought the same kind for my mom and it is making a weird trilling noise that won't stop. I exchanged the phone and the second phone did the same thing. I returned it and ordered a different brand.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    disappointing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wanted to get something cheap and that worked. The handset is very disappointing. I am not sure if it is my provider or it is this phone, but many days this phone rings and picking it up you don't hear anything for like 2-5 seconds. Again, I am not sure if it is very bad service, which I doubt, but possible, or if this is the worst phone I have ever bought.

    No, I would not recommend this to a friend
    • Brand response from VTech_Support
      Posted .

      If you can, try a different phone where your CS5119 is connected. From your description, it sounds like a network issue rather than the phone. VTech

  • Rated 2 out of 5 stars

    No Good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good phone just got it 3/20 . And one of the phones are dead already. My phone always last for about 5 years .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    So So

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first time I bought this brand. It's pretty sleek look attracted me to buy the product. But; unfortunately the quality is not up to the mark.

    No, I would not recommend this to a friend
    • Brand response from VTech_Support
      Posted .

      Please call our support team @ 1-800-595-9511 so that we can address your concerns. Thanks! VTech

  • Rated 2 out of 5 stars

    Phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not good at all, the menu is bad, sound slow even on high,

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    ITs a VTecj phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a VTech phone...not great by default...it did its job

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Okay phone for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is cheap and I can't hear very well when I turn the speaker on. No indicator light showing missed calls.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programming was somewhat difficult and numbers were difficult to read for senor citizens.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't really go too far from the base because it loses connection.

    No, I would not recommend this to a friend
    • Brand response from VTech_Support
      Posted .

      Keen - Call tech support @ 1-800-595-9511 for help on improving your phone's range. VTech

  • Rated 2 out of 5 stars

    Minimal features

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone at a different store. I wanted something small. Silly me for not reviewing the features more closely so that's on me. It does NOT have a digital answering system; you have to go through your phone company for it. It's very difficult to record an outgoing message. Ring tones are irritating. Cannot choose how many rings before answering service picks up. I'm kicking myself for not keeping the box and receipt. Oh, well. Live and learn.

    No, I would not recommend this to a friend