Customer Ratings & Reviews
- Model:
- RingDBSecSolarSPremBlkUS
- |
- SKU:
- 6485799
Customer reviews
Rating 3.4 out of 5 stars with 204 reviews
(204 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
Customers are saying
Customers appreciate the Mountable Solar Charger for Ring Video Doorbell 1 (2nd Generation 2020) for its ability to extend battery life and its ease of installation. However, some customers have reported issues with the device not charging their doorbell camera as expected. Additionally, a few customers mentioned compatibility and fit concerns.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Charging
Rated 1 out of 5 stars
Premium Solar Charger Doesn’t Charge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took my time installing with my new Ring Video Doorbell 2nd Generation and discovered it’s not recharging out of the box. Waiting for Wasserstein customer service to get back to me.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
You'll likely still need to charge with cable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so confused by these solar panels - I bought two, and have had them for about 2.5 years. I expected them to fully charge the doorbells, but they are somewhat inconsistent. The doorbells stay at around 30% charged and I still need to physically take the doorbells down and charge them with their cables about once to twice a year.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Unfortunately, does not work.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes do this product to cut down on the times I charge my ring camera. It has had no effect of the ring. It sits almost all day in full sun and I still charge my ring just as much as if I had no solar charger at al.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 3 out of 5 stars
Charger
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product wasn't charging my ring doorbell, I thought it was but I had to take the ring down and plug it in for it to show who was at the door.
No, I would not recommend this to a friend - Cons mentioned:Charging
Rated 3 out of 5 stars
Mountable Charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This mountablesolor recharger DOES NOT CHARGE UNLESS IT IS EXPOSED TO DIRECT SUNLIGHT; OTHER WISE, IT DOES NOT CHARGE YOUR RING DOORBELL PRODUCT. THIS PRODUCT IS NOT CHARGED BY UV RAYS.
I would recommend this to a friend - Cons mentioned:Charging
Rated 3 out of 5 stars
Not enough charge.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has held steady but every so often we still have to dismount The Ring and charge it in the house so it is not getting enough charge outside and that was the whole purpose of getting this.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. The solar charger is designed to continuously charge your Ring Video Doorbell using solar energy. Please try to dismount the solar charger and place the solar charger under direct sunlight for a few hours so it can harvest enough solar energy. Then mount the Ring Video Doorbell again and see if that will work. Please check your Ring App also, to ensure it's being charged and not just rely on the Ring Light indication. If none of these helped, please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 3 out of 5 stars
Mountable Solar Charger
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to hook up, Does not charge the doorbell! Had to new holes in house to mount it. Just not impressed . .
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 3 out of 5 stars
Likely defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot be certain if works. On day one it showed charging, but I cannot seem to catch it working again and already recharged doorbell separately. Going to change location and test, then update
I would recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 2 out of 5 stars
Not charging my doorbell camera
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not charging my doorbell camera. ..... .
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 4 out of 5 stars
Does work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but has to be in direct light if u have an overhang it don’t charge U will need a light mounted above it to charge but looks nice
I would recommend this to a friend - Cons mentioned:Charging
Rated 4 out of 5 stars
Low Charge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told it had a solar panel inside and would hold a charge. Never did. We had 2 take it down a charge it already.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 3 out of 5 stars
Needs DIRECT sun
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works OKAY as long as it's in direct sunlight. Won't work on a shaded porch or on a cloudy day.
I would recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. You can place the solar charger under direct sunlight first before connecting the doorbell. This will allow the solar charger to harvest solar energy first to keep your doorbell charged. The charging speed in direct sunlight is approximately 4% every 5 hours. In partial sunlight, it is approximately 2% every 5 hours. If this did not help, please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Worst “solar” charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, don’t waste your time or money I waited for a sunny week because it has been raining none stop in the afternoons and thats when the sun hits directly to the solar, well my friend i went pass my return period and couldn’t get my money back and now stuck with it FYI just buy the ring brand now that one works perfect
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Wasserstein Solar Charge.... waste of money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired of removing the ring and charge it in the house... so I purchased the Wasserstein Mountable Solar Charger For Ring Video Doorbell. I did not have a doorbell. I thought solar would be the answer. Shame on ME! Best Buy came out and installed this... guess what? It does not work by solar! Look at the weather we are having... 90 degrees and sunny! I still have to remove the Ring and charge it! Waste of MONEY! And Best Buy was suppose to come out and remove the solar panel so I can return it! That never happened! Oh well, strike this up to experience. Very unhappy!
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging, Fit
Rated 1 out of 5 stars
Worthless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work and the ring wouldn’t fit properly in it also it never charged even after I left it in the Sun like instructed. Worthless I will be returning it.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging, Solar
Rated 1 out of 5 stars
garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! Sun burnt out panels in one summer. Never charged well either.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Please know that our solar charger, if placed in maximum sunlight exposure, can significantly prolong the battery life of your Ring doorbell and eliminate doorbell downtime due to charging. We do recommend that you charge your Ring Doorbell to 100% before installation to ensure maximum charging efficiency.
Please also note that the charging speed varies according to sunlight exposure (direct vs. partial). Therefore, it will charge 1% of the battery every 2 to 5 hours.
Can we also get a picture showing where your solar charger has been placed, just so we can check if there is maximum sunlight exposure? Make sure that your solar charger is pointed toward the sun and not obstructed by other obstacles. Sudden changes in temperature may affect your solar charger’s charging abilities.
Also, we noticed that there was a recent firmware update from Ring that made the doorbell drain more energy. We suggest you to turn off the Snapshot Capturing Function for a better solar charging experience.
If it still doesn't work, please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 5 out of 5 stars
No more worries
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Makes for a no worries door bell. No more charging
I would recommend this to a friend - Cons mentioned:Charging
Rated 2 out of 5 stars
Not working properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont like the way its not charging properly . A lot of sun but not working
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Please know that our solar charger, if placed in maximum sunlight exposure, can significantly prolong the battery life of your Ring doorbell and eliminate doorbell downtime due to charging. We do recommend that you charge your Ring Doorbell to 100% before installation to ensure maximum charging efficiency.
Please also note that the charging speed varies according to sunlight exposure (direct vs. partial). Therefore, it will charge 1% of the battery every 2 to 5 hours. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 2 out of 5 stars
Doorbell camera Solar Charger
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what is going on with this item but it doesn't hold the charge.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. Try placing the solar charger in direct sunlight for a few hours before connecting the doorbell. This will allow the solar charger to harvest solar energy first. After this, please reconnect the doorbell and see if that will hold the charge. If this did not help, please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Unhappy device won’t charge ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible I have it where I have a warning on my house during the day there is sound like completely in front of the part will not charge I had to manually charge it versus using the satellite charger
No, I would not recommend this to a friend