Customer Ratings & Reviews
- Model:
- RingDBSecSolarSPremBlkUS
- |
- SKU:
- 6485799
Customer reviews
Rating 3.4 out of 5 stars with 204 reviews
(204 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.6
Rating 3.6 out of 5 stars
- Ease of Use3.7
Rating 3.7 out of 5 stars
Customers are saying
Customers appreciate the Mountable Solar Charger for Ring Video Doorbell 1 (2nd Generation 2020) for its ability to extend battery life and its ease of installation. However, some customers have reported issues with the device not charging their doorbell camera as expected. Additionally, a few customers mentioned compatibility and fit concerns.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Charging
Rated 1 out of 5 stars
Premium Solar Charger Doesn’t Charge
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took my time installing with my new Ring Video Doorbell 2nd Generation and discovered it’s not recharging out of the box. Waiting for Wasserstein customer service to get back to me.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
You'll likely still need to charge with cable.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am so confused by these solar panels - I bought two, and have had them for about 2.5 years. I expected them to fully charge the doorbells, but they are somewhat inconsistent. The doorbells stay at around 30% charged and I still need to physically take the doorbells down and charge them with their cables about once to twice a year.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Unfortunately, does not work.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes do this product to cut down on the times I charge my ring camera. It has had no effect of the ring. It sits almost all day in full sun and I still charge my ring just as much as if I had no solar charger at al.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked perfectly fine for one year and I never had to charge but once and now it doesn't charge at all. I wish there's something more durable available in the market, so I don't have to recharge my Ring device every 2-3 weeks :(
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Worst “solar” charger
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible, don’t waste your time or money I waited for a sunny week because it has been raining none stop in the afternoons and thats when the sun hits directly to the solar, well my friend i went pass my return period and couldn’t get my money back and now stuck with it FYI just buy the ring brand now that one works perfect
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Does not fit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not fit. I guess it was discontinued also? I bought this for my elderly parents who live up north and it doesn’t even fit the ring doorbell I bought with it. I want my money back
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Wasserstein Solar Charge.... waste of money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was tired of removing the ring and charge it in the house... so I purchased the Wasserstein Mountable Solar Charger For Ring Video Doorbell. I did not have a doorbell. I thought solar would be the answer. Shame on ME! Best Buy came out and installed this... guess what? It does not work by solar! Look at the weather we are having... 90 degrees and sunny! I still have to remove the Ring and charge it! Waste of MONEY! And Best Buy was suppose to come out and remove the solar panel so I can return it! That never happened! Oh well, strike this up to experience. Very unhappy!
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging, Fit
Rated 1 out of 5 stars
Worthless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not work and the ring wouldn’t fit properly in it also it never charged even after I left it in the Sun like instructed. Worthless I will be returning it.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging, Solar
Rated 1 out of 5 stars
garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage! Sun burnt out panels in one summer. Never charged well either.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Please know that our solar charger, if placed in maximum sunlight exposure, can significantly prolong the battery life of your Ring doorbell and eliminate doorbell downtime due to charging. We do recommend that you charge your Ring Doorbell to 100% before installation to ensure maximum charging efficiency.
Please also note that the charging speed varies according to sunlight exposure (direct vs. partial). Therefore, it will charge 1% of the battery every 2 to 5 hours.
Can we also get a picture showing where your solar charger has been placed, just so we can check if there is maximum sunlight exposure? Make sure that your solar charger is pointed toward the sun and not obstructed by other obstacles. Sudden changes in temperature may affect your solar charger’s charging abilities.
Also, we noticed that there was a recent firmware update from Ring that made the doorbell drain more energy. We suggest you to turn off the Snapshot Capturing Function for a better solar charging experience.
If it still doesn't work, please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
Didn’t work and non-retrunable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I called to make sure this was compatible with the one I had and it wasn’t. Then when I brought it back they said it couldn’t return it.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Solar charger
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't work with all ring doorbells, i need one for mine
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Solar
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money- doesn’t work. After reading over reviews others said it only works if In FULL DIRECT sun all day.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Unhappy device won’t charge ring
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible I have it where I have a warning on my house during the day there is sound like completely in front of the part will not charge I had to manually charge it versus using the satellite charger
No, I would not recommend this to a friend Rated 1 out of 5 stars
Defective solar panel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY..WILL NOT WORK...by the time i found out, warranty was expired by 1 day...my family will never buy anything from them EVERY AGAIN
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
Rated 1 out of 5 stars
Inadequate phone tech support.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In spite of a phone call to Bestbuy to confirm that this device will work with the new ring doorbell I purchased from Bestbuy, the device was NOT compatible, had a mini usb connector when the ring had a usb-c connector, and had to be returned. This was not an acceptable outcome and the result of poorly trained staff.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Stopped working after a month
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about a month of charging ot just stopped charging completely. Says it is still connected and charging but it is in fact not.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Please know that our solar charger, if placed in maximum sunlight exposure, can significantly prolong the battery life of your Ring doorbell and eliminate doorbell downtime due to charging. We do recommend that you charge your Ring Doorbell to 100% before installation to ensure maximum charging efficiency.
Please also note that the charging speed varies according to sunlight exposure (direct vs. partial). Therefore, it will charge 1% of the battery every 2 to 5 hours.
- Cons mentioned:Charging
Rated 1 out of 5 stars
Waste of time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not charge does not even give it a 1% don't waste your money. It's also hard to put the ring in the panel.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Does not charge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage. Does not charge. I still have to remove it and charge it with charger.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team
Rated 1 out of 5 stars
Garbage solar pannel
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EXTREMELY DISAPPOINTED. I had really hoped that the other reviews were wrong. I made it a point to order the solar charger made by Ring and specific to the upgraded model. Not only did my battery loss 50% life in 5 days, the doorbell doesn't even reflect that it's connected, solar status says "add a Ring solar charger to Extend Battery Life" (see setting screenshot).
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi,
We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. It is recommended to let the solar charger sit in direct sunlight for a few hours before mounting the Ring Doorbell. This will allow the solar charger to harvest solar energy first to keep your doorbell charged. If this did not help, please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.
Best regards,
Your Wasserstein Customer Success Team
- Cons mentioned:Charging
Rated 1 out of 5 stars
Does not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says that it’s charging my doorbell, but it doesn’t do anything. Waste of money.
No, I would not recommend this to a friendBrand response from Wasserstein Team
Posted .Hi. We’re sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. We’re here to assist you with your concern. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. Best regards, Your Wasserstein Customer Success Team