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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 150 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers appreciate the My Cloud Expert EX2 Ultra 2-Bay NAS for its user-friendly setup process, making it easy to install and configure. They also value the ample storage capacity and remote access capabilities, allowing them to store and access their data conveniently. While some users have concerns about security, many find the price reasonable for a 2-bay NAS with RAID configuration options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 24 reviews
  • Pros mentioned:
    Easy setup, Speed, Storage

    Rated 5 out of 5 stars

    Great Investment, may buy another one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way above expectations. Fast, easy to install SATA drives, insanely easy setup. I bought this as an upgrade/replacement for a WD Mycloud Mirror (10yrs old), with a failing drive. I also purchased two new 14tb red pro drives. Popped the drives in according to the instructions, plugged it in and folllwed the 4 line instructions to get it up and running. As close to plug and play as is possible with this kind of setup. The OS 5 busybox linux installed, doesnt have the 16TB limitation of the My Cloud Mirror, so I was able to partition and present the full 28TB to my network. Took 4 days to transfer all the data from my old system, but it is 2-3x faster than the system it is replacing. I may actually buy another one to replace the old backup system that I use.

    I would recommend this to a friend
  • Pros mentioned:
    Storage
    Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Excellent value and product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can easily turn this into a 40 TB NAS by adding 2 x 20 TB drives. This thing is very reliable, easy to use and set up as well as being able to host all manner of servers and applets including Plex (which I use to stream my music collection because I'm old). The only downside to the WD cloud series NAS is their penchant for running fast fans every night when they decide to index the heck out of everything on the drives. There have been some times when it restarted b/c of overheating. Since then I've change where it sits (off the carpet and on a plane surface) and I put a 120 mm usb fan on top of it as a vent to keep moving air. Since then, it has been silent (or nearly). You can get USB fans for very little and use them on stuff like this or your desktop pc if they have a perforated roof on the case etc. I highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Raid configuration, Storage

    Rated 5 out of 5 stars

    Very Nice NAS!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added two WD 16Tb Drives to this NAS device and configured it with the RAID 1 profile. It works well for backup from other WD storage devices. I'm very pleased with it. Although it took a while to assemble, I saved a few dollars putting it together by myself and learned a bit about configuring such devices.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Fantastic for large storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this without hard drives only because none of the models with drives were in stock. Made a separate purchase of two 4TB Western Digital Red drives and put them in Raid 1. I wanted redundancy for my purposes. Once the drive is online, it just works. Lots of options and plenty powerful enough for storage. Also has options to runs apps. Plex is a nice option, but this unit can't transcode a lot of formats so you may run into limitations there. I don't use the cloud services and was really interested in access outside my home. Works great for access from a MAC or windows. TimeMachine backup works great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Raid configuration, Speed, Storage

    Rated 5 out of 5 stars

    Great backup RAID HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added two additional 7200rpm red hard drives. Recognized both drives and configured with RAID1. Fast!

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Storage

    Rated 5 out of 5 stars

    A very reliable NAS

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it for about a 3 month now. It was a breeze to set up. I currently have dual 8 T WD Red HDD's installed,

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Storage

    Rated 5 out of 5 stars

    Nice cloud backup option

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The My Cloud EX2 Ultra 0TB 2-Bay External Network Storage (NAS) was just what I was looking for to back up my photos. It was fairly easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Great NAS device. Somewhat easy setup too!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed more storage capacity. Bought the EX2 Ultra to replace my EX2. I researched on increasing capacity. And, given my RAID configuration (mirror), the easiest way to transfer data was to get a new NAS. Had i installed one larger drive, the device would only format it to access the smaller of the two drives. Thus, losing the added capacity. Would have given 5 stars had WD figured a way to allow for easy converstion to larger drives. They may lose me as a customer if they never push an update that addresses that.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Storage

    Rated 5 out of 5 stars

    Fast Reliable Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to put in (2) WD Red Pro drives. Both work perfectly in RAID1. Speed is > 100mps over gigabit ethernet.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great replacement for my old My Cloud

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had older EX2 and had to change due to old firmware and not having cloud access. this works really good and the new OS5 is working great. as long as you have solid internet connection you wont have any issue accessing your data from anywhere in the world. I personally did access my files from different countries and works really good.

    I would recommend this to a friend
  • Pros mentioned:
    Storage
    Best Buy Employee

    Rated 5 out of 5 stars

    My cloud Mine

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    Best Buy Employee
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cloud you can use anywhere and let anyone you select to use also

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great network and remote storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these for remote and long term storage. Fantastic for small offices, families full of techies and people who travel that don’t like always having to pay for streaming services. The built in pieces app works great

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked this product. It was originally to have a good size storage for my mac air book but it turned to be good for that plus good backup storage. My only reason to give it 4 stars that it was hard to set up and it is still hard to know how to use all it's features

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Much more reliable than MyHome drives

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to reuse 2 4TB WD RED drives removed (and reformatted) from 2 MY Home drives that worked terribly. Is set up as jbod for 8TB of storage for movie and photo collection, and camera system storage. Excellent, reliable connection to gigabit network and wirelessly to an I Phone.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Worked as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this device after my home server had a hardware crash. I garbed this so I could save may data. I like this device as I can access my data from any ware. I chucked in two 6TB drives. It's really easy to setup and makes no real nose. At some point I am going to rebuild my server but for now this works for most of my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Good entry into a 2 drive setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this unit as I was worried my Apple time capsule was about to fail. I like the raid configuration that allows for mirrored storage. Interface is ok, was a little tricky to setup after buying the disk less version and adding my own drives. So far so good.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Works amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up mostly as a storage device for tv recordings but I’ve found it useful in all sorts of things. I’ve since relocated my iTunes library to it and actually am using as part of smart home control. Would definitely recommend to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Solid NAS Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I put 2 3TB Red nas drives in this NAS box and the system work fine. This baby also handles some of my Plex files that are encoded in 1080P. I recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful. All of our precious photos and videos saved

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Stores Things

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stores things. It really does store things well.

    I would recommend this to a friend