Customer Ratings & Reviews

I have been working with and configuring networks since the '90s. But this is the most frustrating software non-solution I've ever experienced. I installed two WD Red drives as RAID1. I configured the MyCloudEX2Ultra with Users, Groups, Shares. No problem. But now how to get an actual backup. I first tried Smartware. After spending six hours I contacted WD Chat support to learn that it was end-of-life product for my firmware level 5+. So I tried Acronis which is what was recommended. After hours of trying and online chat to WD I find that it does not support incremental backups (only the files that changed since your last backup). So now I'm trying to use Windows 10 incremental backup. Problem is: The MyCloud software has a maximum timeout of 30 minutes. I have to babysit it to refresh to keep the backup going for maybe 10 hours or more -- every 30 minutes. This is just my own PC, not including my other devices. Look elsewhere for NAS. WD makes great drives but it is not a software company. I will redeploy my WD Red drives in my PC and just clone my hard drive for backup. Will rethink my other devices for solutions. You can backup and share with family a few files. But you can't backup your entire PC with this.

Serveral reasons: (1) doesn't use an easily removal caddy (plastic or metal) for the drives; (2) attaching side screws are only at the top, and not both top and bottom; (3) use of a screwed-in flashing to prevent the drives from moving should be used in conjunction with the disk caddies; (4) creation of a web-based file share is very awkward; (5) file sharing in general is cumbersome and difficult to setup; (6) no power button/switch - relies entirely with plugged into NAS assembly; (7) no shutdown function provided; (8) limited number of applications available; (9) majority of the so-called "free" applications either require a subscription, or a paid license; (10) customization of installed applications is cumbersome and awkward; (11) reset and/or factory function(s) take far too long than other NAS manufacturers; (12) RAID with no spanning capability; and (13) limited amount of memory, nor is memory upgradeable. Compared to other NAS manufacturers (Synology, QNAP, Buffalo), WD's capabilities are very limited. Would NOT recommend said "NAS" device.

I’m sure the device is great, The only reason I’m giving it a one star is because the my cloud app wasn’t compatible, which made the device utterly useless. I returned it. The app wasn’t working with the device. I blame the app.

Was warned about this product, not simple at all. You have down load updates and even more updates. Way to much to go through and my drives didn't work well with.

Got this to setup a home cloud but the item I picked did not recognize the ethernet connection. Hopefully its just with this unit