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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1772 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers commend the My Passport 4TB External USB 3.0 Portable Hard Drive for its ample storage capacity, ease of use, and reliable performance. Many appreciate its compact size and consider it a good value for the price. However, some users experienced issues with USB recognition and reported concerns about the included software and cable length. A few users found the software to be problematic or outdated.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 127 reviews
  • Pros mentioned:
    Price, Reliability, Storage

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive has performed reliably for nearly a year. No bad sectors. Huge storage and fast data transfer at good price. No disk drive lasts forever, but this one looks like it will give a lot of reliable service. I do power it down whenI don't need to access its files, which is consistent with how I use it. How it would function as an always on backup disk is not as certain, but it does have (I think) a power saving spin down mode, and I would not hesitate to use it for that purpose.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 5 out of 5 stars

    Another Fantastic Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a similar silver hard drive for my wife and after seeing how affordable it was, I couldn't help but to get one for myself. Would you believe that neither one of us has used our hard drive yet? I have mine in safe keeping until that perfect moment. My wife and I are on the computer very frequently and just haven't set aside a few moments to enjoy our new hard drives. I really appreciate the value that I received for both hard drives. I compared a few hard drives on Best Buy's website to ensure that we got the best quality at a decent price. Data security was an important factor and both hard drives had password protection and data encryption. Combining those aspects with a great price and I was very satisfied with the outcome. I like that Best Buy has various options for different products that I look for from time to time. This was definitely another great shopping experience and the curbside pickup was awesome. As I mentioned in my review about my wife's hard drive, I wasn't expecting the hard drive to be so small. Despite this, it is a great convenience as you don't have to worry cause it uses very minimal space. We have transitioned from those days when bulky items used to clutter our desks or wherever you work on your computer.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability, Size

    Rated 5 out of 5 stars

    Professional photo/video archiving.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these to back up my photo/video that I take daily as a real estate/architectural photographer/videographer. Every day I dump the folder for each job into a catch folder with the date. Then I transfer that folder to these hard drives to keep my archive organized and computer hard drive free. They are small and reliable, and now I have all my photos and videos from my job archived and easily accessible and contained in a relatively small space. They are great and an important part of my work flow. The affordable price is important as I go through a lot of them.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 5 out of 5 stars

    Perfect size, good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter had a last-minute emergency where she needed more disk space, and this was the perfect fit. The solid state drive allows for faster data retrieval, and the physical size is perfect for both use and travel. The price was perfect for the size as well.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability, Size

    Rated 5 out of 5 stars

    They just work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently I retired some 9 year old drives that I've been using for backups. Replaced them with two of these and they've been running great. I've got SSD's that I use for "work data", these spinners are more than enough for backups and the price was right. I paid more than double for 4TB when I purchased the drives these replaced. These are small/portable and I chose these for several reasons, past good experience with similar devices and WD overall, but also my old drives were AC powered, switching to the Passport series saves me two outlets on my UPS (it was getting cluttered!).

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability, Storage

    Rated 5 out of 5 stars

    Solid choice

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great drives. I have 2 or 3 of them, and I got one for my mother. They've all been stable, no loss of data. One is the external drive for my PS5, and it's held up just fine. Can't ask for more than that, especially at the price point.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Reliability

    Rated 5 out of 5 stars

    External Hard Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine and was reasonably priced. Easy to use - plug it in and you’re good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 5 out of 5 stars

    WD - My Passport 4TB External USB 3.0 Portable Har

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hard drive is working perfectly for storing data. The price was fair for a portable unit and the transfer cord is short which makes it easy to fit in pocket if necessary.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Storage

    Rated 5 out of 5 stars

    WD Portable Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value. 4TB is a lot of storage space. Easy to use. Plugged in the USB and the drive was recognized immediately.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 5 out of 5 stars

    Consistently good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have three of the Passport externals and really like them. I love the small size. They come in a variety of capacities. They are the best value in my opinion for an affordable external storage method.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size

    Rated 5 out of 5 stars

    The Right EHD For My Purposes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD-My Passport 4TB External Drive was purchased to hold mostly my pictures and documents that were clogging up my desk computer. It works as expected and at a good price point. I like that it had color choices, because I like to color code things! It is just the right size: compact, but not so small that it would get lost easily. Best Buy is easy to order from and shipping is fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    WD My Passport 4TB External Hard Drive

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external hard drive was easy to format and set up with instructions provided. I set My Passport up on my MacBook Pro with Time Machine with no complications, and I keep it connected via USB so it constantly backs up when my laptop is in use. The price was excellent on sale and well worth the investment. I would recommend and purchase this item again.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 5 out of 5 stars

    Good External Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very small considering the storage size. I like this external as it does not need to be connected to Power separately, just a USB and you are set. High capacity, small size for a good price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Storage

    Rated 5 out of 5 stars

    Good drive. Reasonable way to backup

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great drive for the price. Plug and play. Easy to install. Plenty of space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price

    Rated 5 out of 5 stars

    Storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and useful product, budget friendly and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Storage

    Rated 5 out of 5 stars

    External HD used for PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect external hard drive for PS5 storage. Great price for the size of the storage and super easy setup on the PS5

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability

    Rated 4 out of 5 stars

    Good Product overall

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed the drive to archive my files and picked this up. Overall, I have been happy with the WD portable drives, and have purchased a few of them. My only minor complaint is that I am a bit OCD and wish they would STOP changing the darn cases all the time. I know, silly, but... I bought this thinking it was fully 100% red, but the "new" version is half-red, half-black. First-world problems, I guess... But I reocmmend them. Good quality, Reasonable price.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability

    Rated 5 out of 5 stars

    WD 4TB

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for money. Runs in both windows and mac (with software).

    I would recommend this to a friend
  • Pros mentioned:
    Price, Storage

    Rated 5 out of 5 stars

    Great value on a budget!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats the value that WD provided with these external drives! Just know it's a HDD using USB 3.0, so you're not going to get blazing fast read/write speeds. But for pure space to backup your files, it's hard to beat the price. I own several of these over a number of years and have not had a problem with the actual drive itself. Highly recommend for anyone on a budget.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Size, Storage

    Rated 5 out of 5 stars

    Slim and strong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slim Drive that holds plenty -great price for the value

    I would recommend this to a friend