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Customer Ratings & Reviews

Your price for this item is $139.99
The comparable value price is $144.99

Customer reviews

Rating 4.6 out of 5 stars with 2770 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers frequently mention the large storage capacity, ease of use, and reliability of the My Passport 5TB External USB 3.0 Portable Hard Drive as significant advantages. Many also appreciate its compact size and find the price reasonable. While some users experienced challenges with the included software, and occasional noise or heat issues were reported, these concerns were less prevalent than positive feedback. The drive's USB connectivity was also highlighted as a positive feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 351 reviews
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Solid Choice

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally filled up the entire drive, and Id say it really does the job it needs to do. No errors, Fast, and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Expand PS5 storage for PS4 games

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to expand my PS5 storage, Instead of using the SSD drive I’ll use this for the PS4 games which they don’t need the SSD that the PS5 games need, so far the hard drive it’s being working flawless, totally recomendable.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Western Digital Hard Drives Are The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy had plenty of hard drives to choose from. This WD external hard drive was a bargain for the storage capacity and has been reliable so far!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my Studio. Would buy it again, and will recomennd it

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Safe Storage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems wirh this brand that I have been using over the years. Reliable storage device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Reliability
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Affordable storage option with respectable speeds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the WD - My Passport 5TB External USB 3.0 Portable Hard Drive, and I am very happy with it. It is a reliable and affordable external hard drive that offers a lot of storage space. Pros: Large storage capacity (5TB) Affordable price Compact and lightweight design Easy to use Compatible with both Mac and Windows Comes with backup software Cons: Not as fast as an SSD Can be noisy when reading or writing large files Overall: I highly recommend the WD Hard Drive to anyone looking for a reliable and affordable external hard drive with a lot of storage space. It is perfect for storing photos, videos, music, and other documents. I have used the drive to back up my laptop and to store photos and videos from my phone. It has worked flawlessly for both of these purposes. The drive is small and lightweight, so it is easy to carry around with me. I often take it with me when I travel so that I can have access to my files on the go. The drive is easy to use. Simply plug it into your computer and it will mount as a new drive. You can then start copying files to and from the drive. The drive is compatible with both Mac and Windows computers. This is convenient for me because I have both types of computers at home. The drive comes with backup software that is easy to use. You can use the software to schedule regular backups of your computer to the drive. Overall, I am very happy with My Passport 5TB . It is a reliable and affordable external hard drive that offers a lot of storage space. I highly recommend it to anyone looking for an external hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability, Storage

    Rated 5 out of 5 stars

    Expand PS4 Storage

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with one thing in mind, expanding the storage of my PS4 Pro. With the sudden influx of games exceeding 20-50 GB each, one can imagine the need to require a large hard drive. Sitting at 5TB and requiring no external power, the My Passport is perfect. Using the hard drive, even in the PS4, was extremely easy. Requiring you just to plug it in. I was worried that because it is an external hard drive that it would be slower. Causing games to load textures slowly and having longer loading screens. Fortunately, I have found the opposite to be true. With close to 4.5 TB of raw capacity to be used, I don’t foresee myself having a problem with storage anymore. It has proven to be incredibly reliable and fast enough to Be a competent expansion for a PS4

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability, Storage

    Rated 5 out of 5 stars

    Musicians Need These WD Portable Hard Drives!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for quick backups on the go with plenty of space and compatibility. 5TB in one small unit means protection of my most important files, projects, and other data, guaranteed. As a musician, I have always used WD portable hard drives to protect, backup, and store data from recording sessions with ease and efficiency. WD external USB portable hard drives have been well known for many years to be a reliable go-to and industry standard in the portable data protection space.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Size
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great storage and backup solution!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it one month ago; better price than Amazon. This is the latest model and it is slightly faster than the previous model. Can't comment on its included software because I only use these units for storage (music, photos, videos). Performance is flawless. Powered through the USB connection - no extra AC power unit needed. No need to alter formatting - worked out of the box in my Windows PCs. Higher capacity (an incredible 5T) yet thinner and smaller than previous WD units. Have owned several other WD Passport units for years - none have let me down. Does not get hot - just slightly warm. Opted online for Best Buy standard home delivery and it arrived within a few days.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Reliability

    Rated 5 out of 5 stars

    WD - My Passport 5TB External Portable Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the WD products. And I love their Passport external portable hard drives! This is my third one over the years and I am so happy with it. I have a lot that I store on external drives and with my other 2 external drives getting close to being full I knew I needed another one. I love that the 5TB size was available and I really love the price. WD is such a good and reliable brand, never disappointed with them! So user-friendly!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability, Storage

    Rated 5 out of 5 stars

    Great Drives

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned dozens of these My Passports in the past from the older 2TB models up until this latest 5TB model and I have not one time had one die on me (The only time one of them died was when I sold it online and the guy said it arrived dead which was most likely a shipping issue or user mishandling). Yes, a 100TB USB drive of the same size would be much better (considering there's a 1TB Micro SD which is the size of a pinky nail) but for what it is, its the best option out there as far as value and reliability with massive storage space plus portability.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Size, Storage

    Rated 5 out of 5 stars

    Random/Sequential Writes Faster Than 2016 Model,

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is the latest generation of the many My Passport drives I've owned or purchased. They have proven reliable and good performers. They have incrementally improved with each new generation. This model features a new case design which I feel is much better looking and is slightly smaller than the last version. BOTTOM LINE (for the impatient): This model is a little bit faster than the last (2016) model I bought. I got the black 2TB model and this generation offers up to a 5TB model as well as the usual smaller capacities. This model is just noticeably faster than the last generation on sequential reads and writes. This My Passport has a new design that returns to rounded corners and soft-look matte case. I like this much better than the older one with its cheap-looking (to me) styling. The drive is slightly less thick, wide and long than the 2016 model. In my laptop bag that’s welcome even if not a lot smaller. I’m very pleased with this My Passport drive as with ones purchased over the last decade plus. It’s reliable, fast for a USB mechanical HD and gives a lot of space for a low price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability, Size

    Rated 5 out of 5 stars

    Great Picture and files saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great speed of transfer, huge space, small size, good compatibility. Easy to carry and store. Looks good too.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability, Size

    Rated 5 out of 5 stars

    Reliably does what it's intended to do

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bottom line: Good value for an external drive that's reliable and performs well. My specific use case is as an external HD for my XBSX to store my last-gen games. The performance is good, actually seems a little better on the SX than it was on my One X, and the form factor is great. It's quiet, the one light is inconspicuous, the cable it long enough to provide flexibility in placement but short enough that I need to coil it or have extra that clutters the area. That makes it small enough to fit easily on the same shelf as my console. The price at the time of purchase was the same as the 4TB model so this is an even better value.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Western Digital MyPassport 5TB External Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The My Passport 5tb external drive works well. You need to update the drivers for it to work with the utilities that come with it, it's a really easy install and works great. There is plenty of space to store what I need plus more. All of the Western Digital external drives have worked well and I'm able to backup my computer to them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability, Size

    Rated 5 out of 5 stars

    WD drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity good size portable easy to use quality9

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Reliability

    Rated 5 out of 5 stars

    Excellent price and quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to use as backup for my laptop files. Size, price, quality and ease of use were boxes on my checklist and this product checked all my boxes. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Size, Storage

    Rated 4 out of 5 stars

    Great performance at a good price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS: I purchased the 5TB with some apprehension as I noted that all brands have a high failure rate. So far, the drive has worked flawlessly. It has worked as advertised (literally a plug and play) for my Windows based system. It is small (almost the same size as the 1TB), fast and incredibly quiet. No heat issues to date. CONS: It could benefit from some anti-slip pads on the bottom surface but you can purchase some at a local hardware store. Occasionally the drive will take 1-2 seconds to re-engage if left dormant but I consider that quite acceptable. The connection cord is on the short side and cannot be easily replaced because of the proprietary connection. Come on WD, why mar an excellent product by leaving off a plug used industry wide? If the unit had a standard connection plug, I would have given it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Reliability, Storage

    Rated 5 out of 5 stars

    Great hard drive for the price!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this hard drive (along with its 4TB little brother...) exclusively for storing games for my Xbox Series X. It has been great so far. It can play games (Xbox One and earlier) straight from the hard drive. The few times I have played this way, I have had no issues and gameplay was great, however I do not do this very often. Overall, solid hard drive for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability, Storage

    Rated 5 out of 5 stars

    Great Product, Great Price!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always preferred Western Digital when shopping for external or internal memory. The quality of the product for the price is unmatched. Easy to setup and use, even for those that are not very familiar with hard drives. I also have a couple of SSD drives from Western Digital that work great too, just with much less memory. The 5 TB’s should provide more than enough memory for the average user and yet even packed with all that memory it is still easy to transport and use with other devices. I would definitely recommend this product.

    I would recommend this to a friend