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Customer Ratings & Reviews

Your price for this item is $139.99
The comparable value price is $144.99

Customer reviews

Rating 4.7 out of 5 stars with 2776 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers frequently mention the large storage capacity, ease of use, and reliability of the My Passport 5TB External USB 3.0 Portable Hard Drive as significant advantages. Many also appreciate its compact size and find the price reasonable. While some users experienced challenges with the included software, and occasional noise or heat issues were reported, these concerns were less prevalent than positive feedback. The drive's USB connectivity was also highlighted as a positive feature.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 981 reviews
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Solid Choice

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally filled up the entire drive, and Id say it really does the job it needs to do. No errors, Fast, and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Good portable HD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid amount of storage I used for my media folder (music/movies) to have more free space on my main computer. Was easy to use and the portability/ability to interchange between computers allows me to listen to my music even at my office job.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Expand PS5 storage for PS4 games

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to expand my PS5 storage, Instead of using the SSD drive I’ll use this for the PS4 games which they don’t need the SSD that the PS5 games need, so far the hard drive it’s being working flawless, totally recomendable.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability, Storage

    Rated 5 out of 5 stars

    Western Digital Hard Drives Are The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy had plenty of hard drives to choose from. This WD external hard drive was a bargain for the storage capacity and has been reliable so far!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    WD Passport 5 GB Backup Drive +++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An updated version with more storage space, this backup device is my second purchase. WD has done a great job by now providing a refined 3rd party software that easily backs up any computer and provides an easy way to pick and choose files, folders or complete multi-drive restoration.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    WD 5T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is third one I’ve purchased. Great for backup and moving files from one source to another.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 3 out of 5 stars

    Holds the data---ish

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 7 of these for work after a data problem. They work fine and are plenty fast. They hold the full spec of data. Of the 7 two just plain quit after 6 months. Two more failed after a minor surface shock. I work professionally in IT and when I say minor surface shock, I mean just that. The minor shock killed two of the drives. There is no pulling the drive out and attempting any data recovery. It is not an adapter but a proprietary interface board.

    I would recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello,
      We're extremely sorry to hear about your shopping experience, We'd request you kindly write us at (https://support-en.wd.com/app/askweb) and our support team will be more than happy to help. WDConnections

  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Useful expansion for your game system!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my new XBox Series X. It was a piece of cake; just plug it into the USB on the back and follow the standard procedure for formatting. (NOTE!) You cannot use this as the installation drive for XBox Series X-specific games. You’ll know which ones fit this criterion because it has an X | S logo on the tile on the game list. You can install and play XBox One and XBox 360 games directly from the drive, and you can move XBox X | S games to it for storage when you need more room on the internal memory. Just keep in mind that you will have to move the X | S game back before playing.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Looking for quality and memory well here it is

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great durable product and plenty of space , I currently use it for my unreal engine projects on my PC and haven’t had any problems, this is a great external memory drive for big projects

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Ample and Fast

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little drive. Ample storage and fast transfer speeds make this a valuable local storage option

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Backup Device

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like to have extra backups of my files and this has plenty of room. it is a great value, and gives me that extra piece of mind that I have my files safe.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    5 TB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 TB for $120 is a great value. Im trying to back up a lifetime (so far) of pix and videos so I can copy and give to family members

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    WD 5Tb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real easy connect. Good transfer rate. Plenty of room. You might find one on sales during Black Friday or Cyber Monday. Still good price.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Verry happy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Boots up quick, large storage capacity. Very hapy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    WD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and plenty of space for huge files! This is my second one!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    I like that’s

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and excellent storage. This is for ever when buy this usb

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Plug and play

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this storage for my xbox one s and i love it !!!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Memory space passport

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good to have one of this storage, because with lower read and write speed, you get more space size

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Price, Reliability
    Cons mentioned:
    Noise

    Rated 5 out of 5 stars

    Affordable storage option with respectable speeds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the WD - My Passport 5TB External USB 3.0 Portable Hard Drive, and I am very happy with it. It is a reliable and affordable external hard drive that offers a lot of storage space. Pros: Large storage capacity (5TB) Affordable price Compact and lightweight design Easy to use Compatible with both Mac and Windows Comes with backup software Cons: Not as fast as an SSD Can be noisy when reading or writing large files Overall: I highly recommend the WD Hard Drive to anyone looking for a reliable and affordable external hard drive with a lot of storage space. It is perfect for storing photos, videos, music, and other documents. I have used the drive to back up my laptop and to store photos and videos from my phone. It has worked flawlessly for both of these purposes. The drive is small and lightweight, so it is easy to carry around with me. I often take it with me when I travel so that I can have access to my files on the go. The drive is easy to use. Simply plug it into your computer and it will mount as a new drive. You can then start copying files to and from the drive. The drive is compatible with both Mac and Windows computers. This is convenient for me because I have both types of computers at home. The drive comes with backup software that is easy to use. You can use the software to schedule regular backups of your computer to the drive. Overall, I am very happy with My Passport 5TB . It is a reliable and affordable external hard drive that offers a lot of storage space. I highly recommend it to anyone looking for an external hard drive.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability, Storage

    Rated 5 out of 5 stars

    Expand PS4 Storage

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with one thing in mind, expanding the storage of my PS4 Pro. With the sudden influx of games exceeding 20-50 GB each, one can imagine the need to require a large hard drive. Sitting at 5TB and requiring no external power, the My Passport is perfect. Using the hard drive, even in the PS4, was extremely easy. Requiring you just to plug it in. I was worried that because it is an external hard drive that it would be slower. Causing games to load textures slowly and having longer loading screens. Fortunately, I have found the opposite to be true. With close to 4.5 TB of raw capacity to be used, I don’t foresee myself having a problem with storage anymore. It has proven to be incredibly reliable and fast enough to Be a competent expansion for a PS4

    I would recommend this to a friend