Customer Ratings & Reviews

Unit was larger than I anticipated but that is to be expected for 11,000 BTU's. Rolls easy but not across carpet so be careful. Window adapters are pretty easy to set up but pay attention to which side is the exhaust. If you have to set it up in a narrow window where the ports are vertical. Be sure to put the exhaust on top or the hot air will get pulled back in the intake, since heat rises. Other than that, it is pretty quiet and the settings are easy to follow with the remote. Forgot, it is top heavy so be careful with small children around it because it can tip on top of them if they pull on it.

The installation was easy. I have windows that slide sideways, so the two hoses for in and out are one above the other. The first time I turned it on, about four hours later the water tank was full. That surprised me because I thought that the tank would slowly empty itself. So I got 1/4" vinyl tubing, and fed the water to the outside. Quite easy. The unit is about as loud as expected, and you get used to it. We play piano in the same room, it works fine.

I installed the AC as soon as I received it. I am using it in a backyard portable office building, without any insulation. The average temp is above 100 degrees on a good day. Within 5 hours the office had cooled to temp. that I could use it for the purpose of an office for the first time in two years. Not really sure why I waited so long to make this purchase. I have not used the heater yet, but I am certain if the AC works this good the heater will as well, The noise level is acceptable.

This product is great. The air conditioner cools very fast. Have not used the heater yet. Have not used the dehumidifier either; but I want to hook it up so I will have a continuous drain;and not have to worry about it. The customer service is fabulous. I have contacted them severl times and if they do not know the answer they make sure they research and have always answered my question. This means a lot in today's market. Have been telling a lot of people about this great company.

We use it in a 15x20 bedroom and it cools it sufficiently. Works great.

I bought this for my apartment that has a large glass balcony that gets very hot during the day. While this unit is overpowered for the size of the area, it has performed quite well.

This unit works great it cools down a 12 x 14 room in no time and kicks itself off at the desired temperature ,the noise is a little Much next to my bed But it’s worth it on those hot sticky days completely happy with the performance!!!

I love this...Heater works great.............. Haven't used the ac yet....

We got two of these portable air conditioner for our up stairs. So far they seem to be doing the job of cooling off the upstairs. We will try the heat part this winter.

Works well, no complaints. Personally don’t think it’s too loud. Cools the room quickly. Tried the heat briefly, seems to work well but it isn’t cold yet so haven’t really used it. Love the wheels, makes moving it easy.

Great product great price! Easy to order and received on time!

Love this unit for dorm rooms for the AC. We bought in 2018 and there were no options for just AC without the heater like there are now so we have not tried the heater. It was highly rated at the time and we have had no problems with it. Usage time is 2 years, two colleges. We also used it when our AC in our house busted and it cooled our dining, living, and family room very well. It's not noisy really, don't know why someone complained about that. It's blowing air, cannot be silent! As for the hose, we stick it in front of the screen so that insects don't fly in, duh. It's very big and heavy (check the measurements) but is on wheels.

I live in a cape cod and have one large room upstairs. It cools to perfection!