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Customer Ratings & Reviews

Your price for this item is $1,889.99
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The comparable value price is $2,099.99

Customer reviews

Rating 3.8 out of 5 stars with 22 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

73%would recommend to a friend

Customers are saying

Customers highly value the performance of the MEK HERO G1 Gaming Desktop, with many praising its speed and excellent graphics capabilities. However, some customers expressed concerns regarding the quality and installation of the water cooler. A few also commented on the price point, suggesting it may be expensive for some. Issues with the graphics card were also reported by a small number of users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 22 reviews
  • Cons mentioned:
    Graphics card

    Rated 5 out of 5 stars

    GREAT Value, When On Sale

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am basing my ratings on the fact I bought this PC when it was on sale ($1,099). I have done a heap of research for my first prebuilt purchase. Thankfully, I was one of the lucky ones to grab one when it was on sale. Although my girlfriend wasn’t happy with the price, what you get is absolutely worth it WHEN it’s on sale. If you’re looking to buy a prebuilt, I would not recommend purchasing at full asking price ($2,099) as you can find better deals from other prebuilt platforms. I mainly play MSFS2020, which is a highly demanding game. I’ll be honest, even with this computer I can only run moderate graphics on MSFS2020. On the upside, it has a way better frame rate, (70+) and doesn’t crash like my previous PC when running this game. This specific GPU can enable DLSS if the game your playing supports it, which can help performance tremendously. I upgraded the RAM mainly for more RGB, lol, but it really doesn’t need it. The packaging was excellent. I did a small shake test when I received the PC and it was sturdily packaged. The PC was in a styrofoam case and the internals had a expansion foam pack inside. The tempered glass was also protected inside and out with a plastic wrap.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great prebuilt even despite my hesitation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it at a heavy discount as 2 grand for this is just way too much but $1,125 is much more reasonable. Functions well, performs well, parts all work, airflow is great. Have nothing but good things to say about this desktop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth with the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice pc with the price. But i don’t know how to adjust the lights.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Graphics card, Water cooler

    Rated 4 out of 5 stars

    Great value when on sale.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one I bought one of the fans didn't work but had easy process to replace it. The replacement I got has its graphics card mounted a little high so that the hdmi doesn't plug in that easy. If not for those 2 issues this would be 5 star review. It looks really good will running. It is fast and graphics look great. Bought it on sale so for the price I paid very worth the money. Not so much at regular price though.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Water cooler

    Rated 4 out of 5 stars

    Pc

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good pc looks SO SO SO SO clean and nice runs smooth as well liquid cooler is super cheap so DEFINITELY upgrade that, it’s a must but over all I love this computer

    I would recommend this to a friend
  • Cons mentioned:
    Water cooler

    Rated 1 out of 5 stars

    Save your money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open box, disappointing. Never herd of this brand. PC keeps randomly restarting. I have tried everything except reinstalling windows. Board came with no standoffs ssd m2 pcie wasnt screwed in. Water cooler is loose and wobbles. Quality isnt their. Zotac rgb control dosnt work from website.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. My daughter is very happy with it. It runs smoothly. She doesn’t just use it for gaming, she also uses it to create music.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Water cooler

    Rated 3 out of 5 stars

    Decent with discount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the 2099 price what so ever only is it worth it with a discount. Water cooler installed improperly. But still works and is a good buy when discounted.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good bang for the buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was fortunate that gaming computers have now become available. Even though I got this on sale it went down in price another $200. Oh well. All in all the computer performs great. I have had it for about a month with no problems. The only bad thing was the the solid side panel door grip was bent.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best value when on sale and runs insanely well.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outperformed my expectations and runs @ UFO level on benchmark test. The price per FPS is unbeatble when this unit is on sale. Case is simple, but easy to work with and swap components.

    I would recommend this to a friend
  • Cons mentioned:
    Graphics card

    Rated 2 out of 5 stars

    not happy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked fine for almost exactly 1 year. Now the graphics card needs replacing.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall first impressions were good. Had it for three weeks. Then problems occurred. Updated nivida graphics drivers. I lose fps and games slightly beginning to stutter. Tried to restore the nividia settings and then the screen goes black. Got an RMA process as of now. Zotac seems to be an okay company but they really are taking there time with the process of it getting repaired. It overpriced and not a good buy. Ive bought three other prebulit gaming pc/ laptops in the past. I wouldn't trust this brand tbh. Go with asus or msi. Just an opinion.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone gave 1 star but trust me its the best!!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Zotac desk top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is very good but the price is a bit much

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing price and performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing price and performance. I bought open box and it was 10% cheaper

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best buy salesman gave me the wrong infomation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told by the saleman at best buy that the keyboard and monitor came with pc. They had to order it and when i picked it up it was only the gaming desktop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    VGA error. Won't display on monitor.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about a minute, then all of sudden was having issues. Tried multiple cords, monitors, reseting, reseating, etc. Still have VGA white light.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caught this on sale. Awesome PC. Love it and would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New in pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far. It’s so much better than my old console. I will recommend

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It was good while it lasted

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got mine 4 months ago. Currently having PSU problems. Turns on after shut down.

    No, I would not recommend this to a friend