A:Answer Hello! If you are referring to enabling pairing mode, you should press the Bluetooth button on the speaker for about 2-3 seconds until it blinks. It will be visible to you device. Also, you may try resetting the speaker by pressing and holding the "Volume +" and "Play/Pause" buttons at the same time for more than 3 seconds while the speaker is ON. If the issue persists, please submit a case request at https://www.jbl.com/support-contact.html and the Customer Service Team will be more than happy to assist you.