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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 59 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers are pleased with the Echo Hub Smart Home Control Panel's ease of use and seamless smart home integration. Many found setup to be quick and intuitive, praising its convenience in managing household devices. The ability to easily connect various smart home products was also a significant highlight for users. Overall, the product received positive feedback for its user-friendly design and functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 59 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hub to make house or rental smart, hands free and state of the art.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s the hub for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A touch screen A good visual of all your cameras on one screen Playing music on your echo devices in different rooms is cool A quick list of things to do when you walk in your kitchen to view on screen Overall good price when on sale. A few glitches but I love gadgets I’m pleased

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It Just a Smart Hub.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once you get it set up, it is handy to use. It has no ads or a camera. It is not a tablet, but only a Smart Hub feature to control your Smart devices. It has a little learning curve, but once you get it setup the way you want, it works. It has its limitations, hopefully get them worked out in updates. (A lot of my issues have not been with the Hub but with my smart cameras. If you have Ring products, I have read this works amazing). Built in speakers are as good as a fire tablet, it is not like Echo Dot in sound quality. It also is wall mountable and POE compatible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo Hub Rating

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love It. EXCEPT, " TV Bose " speaker works w/ Hub, BUT can not group with other speakers, Besides that it's GRRREAT !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Echo Hub Smart Home Control Panel with Alexa - Whi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Echo Hub Smart Home Control Panel with Alexa - White it is easier to control multiple lights, cameras, audio and other devices

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No plug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received this without an outlet plug. I then found out it is unable to set up or connect without that plug. Not sure why I continue to be so unlucky with these things. But it is a great company and I’m sure if my plug wasn’t missing it would be a great product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for Ring Setup. Besides that it’s an Alexa

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is in my opinion is a must have if you have a ring alarm setup. Super easy to setup and mount. I used this to replace my old alarm.com panel - seamless transition.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great hub, bad software

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little machine, however, maturity of Alexa as a smart home platform hasn't been improve for years now. Even with all the smart home standards that this hub support, what is the use if the platform itself omit basic smart home functions? No Youtube Music, no automated, no turning off hunch for everything (you have to turn off hunch individually for each device, try doing that if you have more than 30, it gets annoying real fast).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Smart home integration

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Amazon Hub is amazing! It connects seamlessly to my Hue lights and Ring Alarm, making it an integral part of my smart home system. The design is beautiful and fits perfectly with my smart home aesthetic. It's reliable, easy to set up, and enhances the overall convenience and functionality of my smart home. Highly recommended for anyone looking to streamline their smart home devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice, cheaper alternative to Room controls

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using this as a smart home controller. Mostly my goal was to control smart lights (Hue bulbs) in living room, and it works pretty well for that. It is also a cheaper option than some of the high end controls like Brilliance. Pros: Alexa home app much better than Google's, in that it allows you to create groups of groups. Ring doorbell integration is FANTASTIC. Love being able to immediately glance up and see who is ringing the doorbell rather than pulling my phone out of my pocket. Cons: I do wish that it could do full Hue app functionality. You are somewhat limited in options for how to use your lights. It can't for example access your scenes nor does it give you easy touch control over dimming. You CAN set colors and dim, just not with a single touch.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great central hub.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked how easy it was to setup and connect all my devices to it. I enjoy having a central touchscreen panel for it all. Only thing I would like is for it to be faster. Sometimes it lags.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pefect for total home control

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent way to control your home from one device. We use this as our master control but works the same as an Alexa with a screen. We can view our cameras, control the thermostat, turn off any lights. Was super easy to install. I love that you can wrap any unused cord behind the device to keep things looking nice and neat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love my New Amazon Hub I got my Ring Alarm & Ring Camera connected I can see everything and Control everything as well. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazon Echo Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Echo Hub. It is great to see continually what smart devices are on or off. My cameras show me continually what is going on outside. If someone comes to the door I can see who it is before I get there. I can even talk to them through the device without opening the door. If I have guests in my house they can control my smart devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does exactly whats it is intended for

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have roughly 40 “smart” items in our house that can all be controlled through an Amazon echo. While i and my immediate family know the names of everything thats not the case when we have guest or house sitters. We placed this hub in a central location and it makes it very convenient for anyone to operate. Its not fast, doesn’t have the best screen or the best speakers, but thats not what it is intended to be. Its good as a central hub.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s just ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok. I wish the camera would stay on all the time because it defaults to the home page quite frequently. Also the interface is clunky for 2025.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Most Have tablet accessory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! It was very cost effective and easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Waste of time

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy but that was it. Have camera's by kasa, blink, eufy and wyze, some would connect and show camara feed and some wouldn't, now amazon owns blink but that camara would not connect to hub to show feed, now thats crazy, them some would connect and othet times would not. Hub would turn off and rebot for no reason when asking to show camara feed. System is slow so had to return it, more wasted time.

    No, I would not recommend this to a friend
    • Brand response from Amazon Devices Customer Support
      Posted .

      Hi Spyder,

      We are sorry to hear that you are not enjoying your Echo Hub. If you have not already returned this unit, you can call Amazon customer service for additional service. We are available 24/7 for assistance on the device. You can reach them us 1-888-280-4331!

      Hope that helps! AmazonDevices

  • Rated 5 out of 5 stars

    Application need to be upgraded

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it would allow me to disarm and arm but it doesn't still good though

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Viewable Calendar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for home/school planning purposes. Able to view instantly.

    I would recommend this to a friend
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