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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 937 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers value the Geek Squad Certified Refurbished AirPods Pro for their exceptional sound quality, comfortable fit, and long battery life. They appreciate the convenience of the Magsafe charging case and the great price point. However, some customers have expressed concerns about missing ear tips, damaged or dirty packaging, occasional connectivity issues, and receiving the wrong product.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 937 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Wow, these are way better than I expected!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who commutes a lot and needs to stay focused during the day, the noise cancellation on these has been a game changer for me. The 2x improvement over the previous model is extremely noticeable, as i can now hear dramatically less background noise when I'm trying to concentrate. Hooking them up to my phone with Bluetooth was simple! Just hold down the button on the back of the case while your phone is searching for a device. What I wasn’t expecting was that upon hooking them up to my phone with Bluetooth, without even being on a call yet, the noise cancellation was activated.. I never realized how loud the world was before I had these. But they didn’t make everything so silent that you are not completely aware of your surroundings, thanks to transparency mode which you can easily switch in or out of. It’s useful when I'm walking through a busy city street or while I’m at home with my kids so that I can hear any nearby conversations, traffic noises, announcements, or people speaking to you, without having to constantly take the earbuds out! I don't feel isolated from my environment this way. Needless to say, the audio quality while in call, or listening to music is flawless. It’s been a while since I’ve been able to actually hear the other caller or music with such clarity, and the caller could hear me perfectly too thanks to the personalized spatial audio and volume adjustments that really tailored the experience to my preferences. I love how immersed I feel in my music and podcasts. The comfortable silicone tips also help keep the AirPods securely in my ears while doing chores at home or during workouts. I will admit that at first I wasn’t sure if they would actually stay in my ear the whole time without slipping out, because regardless of which size tip I put in (they include 3 different sized silicone tips), it just felt like it wasn’t going to hold, but to my surprise it held quite well without me having to constantly push it back in. As for the battery life, I can get up to 6 hours of use with the noise cancellation feature on, versus the 4.5 hours of the previous model. And the MagSafe charging case extends that to a total of 24 hours, so I rarely have to worry about running out of battery. As a frequent earbud user, the upgrades in these 2nd generation AirPods Pro have been nothing short of amazing! The noise cancellation, transparency, and audio customization features make them a pleasure to use in all the settings of my busy life. Please don’t hesitate to consider getting a refurbished product from Bestbuy! The Geek Squad certified refurbished condition ensures that you’re getting a high quality product at a better value. And they arrived in excellent condition too! Overall, I'd highly recommend these earbuds to anyone that’s in the market for a premium wireless audio experience.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Refurbished AirPods Pro: A Smart Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ### Refurbished AirPods Pro: A Smart Buy The Best Buy Certified Refurbished Apple AirPods Pro offer incredible value without compromising on quality. Here’s why these refurbished earbuds are a top choice: #### Exceptional Sound and Noise Cancellation These AirPods Pro come with Active Noise Cancellation, significantly reducing unwanted background noise for an immersive listening experience. They also feature Adaptive Transparency, which allows you to hear your surroundings when necessary. Personalized Spatial Audio with dynamic head tracking enhances the audio experience, making it feel like sound is coming from all around you [oai_citation:1,Apple Geek Squad Certified Refurbished AirPods Pro (2nd generation) White GSRF MQD83AM/A - Best Buy](https://www.bestbuy.com/site/apple-geek-squad-certified-refurbished-airpods-pro-2nd-generation-white/6520581.p) [oai_citation:2,Refurbished (Excellent) - Apple AirPods Pro with Wireless Charging Case, First Generation 2019 [Certified Refurbished] | Best Buy Canada](https://www.bestbuy.ca/en-ca/product/refurbished-excellent-apple-airpods-pro-with-wireless-charging-case-first-generation-2019-certified-refurbished/15438148). #### Quality Assurance Each pair of refurbished AirPods Pro is Geek Squad certified, ensuring they meet high standards for functionality and appearance. They come with a MagSafe Charging Case, providing up to 30 hours of total listening time with the Active Noise Cancellation on. The package also includes multiple sizes of silicone ear tips for a customized fit [oai_citation:3,Apple Geek Squad Certified Refurbished AirPods Pro (2nd generation) White GSRF MQD83AM/A - Best Buy](https://www.bestbuy.com/site/apple-geek-squad-certified-refurbished-airpods-pro-2nd-generation-white/6520581.p) [oai_citation:4,Refurbished (Excellent) - Apple AirPods Pro with Wireless Charging Case, First Generation 2019 [Certified Refurbished] | Best Buy Canada](https://www.bestbuy.ca/en-ca/product/refurbished-excellent-apple-airpods-pro-with-wireless-charging-case-first-generation-2019-certified-refurbished/15438148). #### Cost-Effective and Eco-Friendly Buying refurbished not only saves you money but also helps reduce electronic waste. The AirPods Pro arrive in excellent condition, with minimal signs of wear, and include all necessary accessories. This makes them a smart, eco-friendly purchase for those looking to enjoy premium audio without the premium price [oai_citation:5,Apple Geek Squad Certified Refurbished AirPods Pro (2nd generation) White GSRF MQD83AM/A - Best Buy](https://www.bestbuy.com/site/apple-geek-squad-certified-refurbished-airpods-pro-2nd-generation-white/6520581.p) [oai_citation:6,Refurbished (Excellent) - Apple AirPods Pro with Wireless Charging Case, First Generation 2019 [Certified Refurbished] | Best Buy Canada](https://www.bestbuy.ca/en-ca/product/refurbished-excellent-apple-airpods-pro-with-wireless-charging-case-first-generation-2019-certified-refurbished/15438148). ### Final Thoughts The Best Buy Certified Refurbished Apple AirPods Pro deliver outstanding sound quality, robust noise cancellation, and the reliability of Geek Squad certification. They are an excellent investment for anyone looking to enjoy high-quality audio and seamless connectivity with Apple devices. Feel free to share this review to help others understand why the refurbished AirPods Pro are a fantastic choice!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Very worth it!! Exceeded Expectations!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are 100% worth it!! My best purchase this year! Don’t let the fact that they are refurbished discourage you. These look, sound, and come feeling brand new fresh out of the box. I’ve had no trouble and I’ve had them for about 2 months. The sound quality is perfect. The battery life is great, last almost a week when I use them everyday for hours at a time. These do connect to the Find My Location app on iPhone and you can change the name of them once they connect to your phone. There are 4 different sound modes that work fantastic. The calling is great too, everything you’d expect and more. In the box it came with a charger and a little direction sheet thing. The shipping was also great and I was updated almost everyday on their arrival. If you are thinking about getting these, do it!!! They are worth it all the way and I am told they last years on end if taken care of properly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Outstanding product in every way

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Apple AirPods Pro 2 are simply exceptional. They perform incredibly well in every aspect. The noise cancelling is impressive, truly isolating you from outside noise and allowing you to focus on your music or calls without distractions. One of the best features is the ease of use. They connect instantly and seamlessly between Apple devices, making switching from an iPhone to an iPad or Mac incredibly easy. Plus, the sound quality is top-notch, with deep bass and clear highs, providing an excellent listening experience. In summary, these are earbuds worth every penny if you're already in the Apple ecosystem. They deliver on everything they promise and more. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Condition, Sound quality

    Rated 5 out of 5 stars

    Works like magic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from airpods to pro recently. The quality of sound is amazing, being mindful of conversation and lower the volume is also an amazing feature. I am yet to test 6 hours battery life but I do have to point out even though I ordered a refurbished version, it didn't even feel like. The packaging was a bit ruff puff but the product inside looked new. Thank you best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Refurbished Apple AirPods Pro 2-USB C

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been very happy with these. I bought them refurbished and have had no issues with them. The box they came in was very beat up, but everything inside was perfect. The noise canceling and battery are both excellent, and I used them extensively on an international flight following my purchase. I’ve had no issues with them, and use them daily with multiple Apple products and various other products aswell. They were a meaningful upgrade over the AirPods Pro 1st generation.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SPEND THE EXTRA $50

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are of outstanding quality, providing exceptional soundproofing that effectively blocks out external noise. The sound experience is immersive, with clear highs and deep bass that truly elevate the listening experience. Additionally, the ear testing feature is a game changer, as it customizes the audio profile to suit individual hearing preferences, ensuring that every note and beat is perfectly tailored for the user. Overall, these headphones offer a premium audio experience that is hard to match.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    USB-C AirPod pro 2 review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, they sound great! I didn't think I'd be able to tell the difference between these and the Gen 1 Pros, but it's crazy. Outside of the sound, the AirPods themselves are okay. They have moments of random disconnection and reconnection, but it was somewhat expected since I bought refurbished. Other than that, they're a great product, and I'd recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Condition, Usb-c

    Rated 5 out of 5 stars

    worth ur money !!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly didnt expect them to be in good condition and looking brand new like mine did! honestly idk what I was expecting but i seen some people say their airpods didnt come with a box but mine did. not only that but they came with a charger and airbuds that you can switch out ! they were brand new and everything! if ur seeing this this is ur sign to BUY!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Apple AirPods Pro 2 as hearing aids ? They Rock !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been looking for the best price on these when I found the Certified Refurbished AirPods Pro 2 for a great price at Best Buy. I wanted to use them as hearing aids and they connected effortlessly to my iphone. I downladed and ran the hearing test and in minutes began my adventure in hearing. I can use one at a time or 2 and the case holds a charge of it's own so it has not been a problem of running out of charge. I use them to place and receive calls and listen to music. I couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 3 out of 5 stars

    Location, Location . . .

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying these refurbished AirPods was a first for me. All feature works, and looked like new out of the box. The first thing I noticed was the Med. air tips were missing as this size seems to be the most popular. Pairing was a breeze on all my apple products. The only issue is that these AirPods are probably still on the prior owner’s account, and I can’t complete the setup. I’m getting the “Mismatched” error message and I can’t use the “Find My” app to locate them. I definitely need Geek Squad help to resolve this when I get a chance, otherwise these are going back to returns or exchange.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    I bought this refurbished...

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical how bestbuy send out geek squad refurbished specially when the box it came with looked like it straight up got mauled in a fight. However I was suprised when I opened it and saw the airpods itself was in immaculate condition. Also the price was so low I prefer not to say it here since the price may vary and some people might find it offensive. Thanks Best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal on 2nd Gen AirPods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You want a short, winning review for the "Apple - Geek Squad Certified Refurbished AirPods Pro (2nd generation) with MagSafe Case (USB-C) - White" you purchased, based on the image provided. Here's a review you could use: "Absolutely thrilled with my Geek Squad Certified Refurbished AirPods Pro (2nd Gen)! They look and perform like new, with fantastic sound quality and the convenience of USB-C charging. A great way to get premium audio at a fantastic price!"

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 4 out of 5 stars

    Received dirty product.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the airpods gen 2 (geek squad certified refurbished). They came on dirty and torn box. I guess that’s what i get for buying refurbished product. They however connect and work well but the battery drains fast. Will have to return them i guess. Adding $50 to $150 i paid will get me new ones. Be worry of refurbished products!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Amazing deal, great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the first AirPods that I’ve owned and thus far it’s been an amazing experience; they’re comfortable, sound great, and have incredible battery life. Best Buy offers a stupendous deal with these refurbished AirPods, they appeared to be brand new with no signs of wear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Air pod pro 2nd gen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, noise cancellation is helpful in loud environments. The noise (cancellation) displacement in quiet environments is noticeably distracting to me. I the price from Black Friday sales saves me nearly $65 so I can feel better about my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality for the price and waiting time!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wanted to say that these airpods have good sound quality, noise cancellation is amazing and there is also an adaptive mode just in case if you dont wanna pick either transparency or noise cancellation. One downside i had was the fact that it was a long delivery time, I had ordered the airpods a few days back on saturday and it had delivered on wednesday. And if you lose it you could go into find my, and there is a option called “find” where you could percisely find your airpods!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Geek Squad Certified Refurbished AirPods Pro (2nd Generation) with MagSafe Case (USB-C), and I couldn't be happier with my decision! These earbuds deliver exceptional sound quality, with rich bass and clear, balanced tones that make every listening experience a pleasure. The noise-cancellation feature is outstanding, effectively blocking out background noise and allowing me to immerse myself in my music, podcasts, and calls.

    I would recommend this to a friend
  • Pros mentioned:
    Condition
    Cons mentioned:
    Find my

    Rated 3 out of 5 stars

    Never was reset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came looking brand new but previous owner still has it on their account preventing me to utilize find my when I drop one.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Just like new!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hesitated for a bit because of the reviews but ultimately pulled the trigger and i was surprised in a positive way. They’re just like new. No regrets just hope they will last me as long as last pair.

    I would recommend this to a friend
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