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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 620 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are impressed with the easy setup, remote control capabilities, and energy-saving features of the thermostat. They appreciate its smart features, sleek design, and compatibility with Apple HomeKit. However, some users have concerns about temperature accuracy and Alexa integration.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 620 reviews
  • Rated 5 out of 5 stars

    Ecobee: A Smart, 'Cool' Way to Save Energy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently took the plunge into smarter home temperature control with the Ecobee Premium Smart Programmable Touch-Screen Thermostat, and let's just say, it's been nothing short of a 'thermo-win'! Here's the 'hot' scoop: **Installation: As Easy as Pie (Which You Won't Overheat Anymore)** Installing this little gem was so easy, I thought I might've missed a step. But nope, it was just that straightforward – no need to get into a 'heated' battle with instruction manuals or call a 'cool-headed' professional. It's DIY-friendly to the core. **Display: More Attractive Than a Penguin in a Tuxedo** The display on this thing is a true 'ice-breaker'. It's sleek, shiny, and makes your wall look like it's from the future. The touch screen is so responsive, it almost feels like it's reading your mind – or maybe just your fingertips. **Alexa Integration: Just Ask, and Ye Shall Receive (Warmth or Cool Breezes)** Pairing with Amazon's Alexa is as seamless as a penguin sliding on ice. I just throw voice commands into the air, and voilà – temperature changes without lifting a finger. It's like having a personal temperature genie, but without the lamp and three-wish limit. **Energy Bill Savings: Keeping Your Wallet Comfortably Plump** The savings on my energy bill since installing the Ecobee have been noticeable. It's like putting your energy costs on a diet, but without cutting out any of the good stuff. The thermostat knows when to chill out and when to turn up the heat, making your bank account a lot happier. **Overall: This Thermostat is the 'Coolest' Thing Since Sliced Bread** To wrap it up, the Ecobee Premium Smart Programmable Touch-Screen Thermostat is a fantastic addition to any home. It's user-friendly, beautiful to look at, smart as a whip, and gentle on your wallet. If you're looking to step up your home's temperature game, this gadget is a 'hot' pick!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Game-Changer for Home Comfort

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Ecobee thermostat from Best Buy, and it has quickly become an indispensable addition to my home. From its sleek design to its intuitive features, this thermostat has exceeded my expectations in every way. First and foremost, the Ecobee thermostat excels in its ability to optimize home comfort. Its smart sensors intelligently detect occupancy and adjust the temperature accordingly, ensuring that every room remains at the perfect temperature throughout the day. Furthermore, the Ecobee's compatibility with voice assistants such as Amazon Alexa and Google Assistant adds a level of convenience that enhances the overall user experience. I can effortlessly adjust the temperature or check the weather forecast with simple voice commands, making it incredibly convenient to manage my home's climate. One feature that particularly impressed me is the Ecobee's energy-saving capabilities. Through its smart scheduling and usage insights, I've noticed a significant reduction in my energy consumption, leading to both cost savings and environmental benefits. Installation was a breeze, thanks to the straightforward instructions and compatibility with most HVAC systems. Additionally, the sleek design of the thermostat adds a modern touch to my home decor, further enhancing its appeal. Overall, I couldn't be happier with my purchase of the Ecobee thermostat from Best Buy. Its combination of smart features, energy efficiency, and ease of use make it a standout product in the world of home automation. I highly recommend it to anyone looking to upgrade their home's climate control system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remarkable Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was easy to install and setup. So far it has been an excellent product and the smart features are spectacular. The app is very useful when I am away from home. Looking forward to utilizing the features more as I become accustomed to the thermostat. Recommended highly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Ecobee after owning Google Nests for years and I can say I prefer the Ecobee. The Homekit features are so nice to have after years of not having it with the Nest. The installation was extremely easy. I also purchased two additional sensors and it was a breeze to connect. I definitely recommend this product!

    I would recommend this to a friend
    • Brand response from ecobee
      Posted .

      Hi there! Thank you so much for sharing, we love to hear about this great experience! ecobee

  • Rated 5 out of 5 stars

    ecobee Smart Thermostat Premium and SmartSensors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using the ecobee Smart Thermostat Premium for about 1 month now and love it. It replaced an old AprilAire programmable thermostat. Installation was pretty simple once I sorted out the wiring running to the old thermostat. I had an extra wire (3 extras actually) that the old thermostat did not use that I connected to 24V common on the furnace control center (which Bryant did a good job of hiding from plain view) to use as the "C" wire on the ecobee. If you don't have a "C" wire available, ecobee includes their Power Extender Kit (PEK) in the box that you can use as an alternative. With the old thermostat, the entire HVAC system ran based upon the temperature in our dining room (one of our least occupied rooms). With the ecobee system, we now have the thermostat in the dining room plus 3 additional SmartSensors (1 included, 2 purchased) in the basement, main floor and master bedroom. The system can either average the readings from all sensors or you can set it up to use any combination of sensors depending on your needs. For example, overnight the sensor in our master bedroom has full control over the HVAC system. However, I can still see readings from the other sensors. There is even a Follow Me mode that you can use. These sensors also include occupancy and freeze detection which I plan to use for additional automations in the future. I should also note that I actually spoke to my local Bryant HVAC contractor when trying to decide between the ecobee and Nest thermostats. The contractor stated that outside of the high-end Bryant Evolution Connex Control, they only install ecobee smart thermostats. There is actually an ecobee Smart Thermostats Powered by Bryant section on the Bryant website.

    I would recommend this to a friend
    • Brand response from ecobee
      Posted .

      We’re thrilled to hear how much you’re enjoying the upgrade and the added control the sensors provide throughout your home. Thank you for choosing ecobee, and for taking the time to share your experience! ecobee

  • Rated 5 out of 5 stars

    Very easy to install & use. Very happy I have it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. At first, the reviews made it sound like it was very challenging to install. I found out after researching that if your house was older than 90’s it could be somewhat challenging but not impossible. The step that might be difficult for some is having a blue wire for constant power. A adapter is also given with purchase, just in case you don’t have that blue wire that runs from the furnace to your wall mount. If you do have to use the adapter, it’s very simple and the 4 wires needed are marked on adapter just so you are aware. So, this is a definite upgrade from what I had in my house. I had a somewhat older version where you could select times and dates. It was good but I wanted to be able to control the thermostat from my phone because of my schedule with work, family, etc. I’ve had it for almost a month now and I haven’t had a problem with it yet. The learning period of it was very simple and user friendly. What I also like about it is the fact I don’t have to replace batteries any longer. One thing to check into after purchasing this Ecobee, is the rebate through your electrical company. I have ComEd and I’m receiving a rebate in 4 weeks. All in all I’m happy with purchasing this one vs the Nest. I rented a house out that had the Nest and it was very similar but I really like the Ecobee more because it’s slightly bigger and it’s easier to read and work with. Plus the base mount that the Ecobee sets on covered my existing open box where the wires came out of. I’ll take a few pics to show. There is a few more things on the display but only able to add 6 pics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product can already tell the energy efficiency was very easy to install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ecobee Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using an ecobee thermostat in my home for two months now, and I must say, it's been a good choice. Compared to other brands, ecobee seems to deliver the results, especially in terms of energy efficiency. Its smart features have definitely made a positive impact on my heating and cooling systems. I would recommend it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, Not Great For The Price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall upgrade from my Google Thermostat, but it does have its downside. Temperature isn’t always updated. I have to change the temperature for it to update to what the current temp is. The sensor for air quality seems out of wack most times. It’s easy to set up and control via WiFi. It’s my first non-Google home product so I’m not in the ecosystem which I’ve heard sometimes makes a different. Overall a good thermostat so far. Not sure if it’s worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product, instructions are only adequate

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be every bit as good as the nest i had in my last apartment. Comes with an extra sensor to get more acurate readings than just the thermastat which happens to be right by my cold air return. Easy to set initial temperature/schedule. Easy app / google integration. It would be nice to have expanded instructions on wiring it / initial hvac option selections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecobee thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Ecobee thermostat was the best investment I have ever so far. My power and gas dropped already for the first month. It was easy to install and the on screen display is user friendly. I recommend it to anyone looking to purchase a new thermostat. You won’t be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a little figuring out, but i like it better than my Nest Thermostat that gave up the ghost, or at least thats what my HVAC tech told me. It has a smart feature called follow me that uses sensors around the house to determine which room you’re using to adjust the temperature. I like the app and that it has a touch screen. Pretty nice. With the sensors it tries to keep the temperature as an average temperature through out the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great nest replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I changed this out from my Nest thermostat, initially because my Google Nest was acting up and running my AC non stop. Im glad i made the switch. The interface is straightforward, and temperatures can be held at a constant vs the nest which did its own thing no matter what the settings were. Siri is a great bonus, and the touch screen is bright beautiful and responsive. The weather forecast is cool too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best smart thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best smart thermostat on the market. Has a the sensors you may need. Absolutely crushes my old Nest thermostat on features and reliability. The app is also easy to navigate and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleasantly Surprised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t write many reviews these days, but had to just because of the stellar customer service I received. I’m using the Ecobee premium for just a heating system, and New York winters, in a new house. Basic wiring, with a C wire, but I still couldn’t get it working, so a call to ecobee’s customer service, and presto, a patient young lady walked me through the whole process. Very thorough, well informed, from the circuit breaker, to the boiler, to the install, to the programming. All successful. So if it’s difficult, skip the YouTube tutorials, and go straight to the source, call customer service!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Echobee

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Easy to install, easy to use. Accurate temperature monitoring, Seems overly sensitive when it comes to air quality monitoring. If we’re cooking it will continue to send poor air quality notifications. Temperature settings ranges are from 76-50. You can buy filters directly from Echobee, they are pricy. I like that you can have different modes for different seasons, vacation modes, away from home modes and occupied mode. Definitely very efficient. You can also get a discount for your electric company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thermostat so far. Super easy instructions, I was able to install myself. I did need the c wire adapter kit. Works perfectly :) I love the temp drops when im sleeping and when im away at work. It now knows my schedule . 10/10 recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Every home should have one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite new technology that I have purchased in years. It looks sleek and beautiful but my features are phenomenal. Being able to control our air conditioner from anywhere, turn it up or down before we get home from work, have everything automated, have them track the humidity in our home and let us know when it gets too high or too low, air quality, music coming from Ness, Siri works great with it etc. etc. This was more than worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I Upgraded

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be happier with this purchase. The install was incredibly easy and I love having the ability to adjust the temperature from my phone. I have a few automations set up and have it added to my Apple Homekit along with all of my other smart home accessories. Definitely worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ecobee

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this device. I can control the temperature from anywhere. I like the sensor telling about indoor air quality.

    I would recommend this to a friend
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