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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 17 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-17 of 17 reviews
  • Pros mentioned:
    Easy to use, Professional

    Rated 5 out of 5 stars

    Stoked with our New Cooktop!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and beautiful cooktop! This is so easy and fun to use! We are very happy with our purchase. Pacific Sales/Best Buy made is really easy!! My Sales person helped me order the correct replacement product for our home, over the phone!! The tech was professional and friendly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this stove top!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my new gas stove top! The sale price was doable and I look forward to cooking now. The grates are extremely heavy duty and the large middle burner works well for extra large pots. It was also a breeze to install

    I would recommend this to a friend
  • Pros mentioned:
    Cast iron grill

    Rated 5 out of 5 stars

    Looks good, works good, great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks good, it works good and the price was right. A real trifecta! This was the only gas cooktop I could find that would fit in the opening in my granite countertop, sharing the space with a GE Profile Series telescopic downdraft vent. The stainless steel finish along with the really massive cooking grates really makes a statement in my kitchen!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gas Cooktop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cooktop is great. Takes too long to get it delivered.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heavy Metal Grading and a Nice Stanless Steel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were hesitant to purchase a new Stove Top. Our old one worked great but it looked old and out of date, as it was, just over 19 years old. It really served us well. We saw this New Stove Top in another store and we decided we would purchase, but wanted it to be from Best Buy. The Knobs R Metal, our old ones were plastic and melted when frying pan touched them. Our New Knobs R also below Grading Top. Heating up water is very fast on Front Right and Center Burner. All said, we R Very Happy w Our Purchase. Lastly: we caught a really very nice sale which made it all a Really Great Purchase. If its as good as our old one, we will both be in our mid 90's when 19 years rolls around.

    I would recommend this to a friend
  • Pros mentioned:
    Cast iron grill

    Rated 4 out of 5 stars

    Oven top

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, the top cast iron grill part is really heavy

    I would recommend this to a friend
  • Pros mentioned:
    Beautiful, Great job

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great inside of my kitchen and does a great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cooktop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is very happy with this cooktop. The knobs are smooth, sturdy and not plastic. This was a great buy.

    I would recommend this to a friend
  • Pros mentioned:
    Professional

    Rated 5 out of 5 stars

    Ms. Fabby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice Cooktop. I love how the material is very durable and sturdy. very professional for cooking everyday for a large amount of people. very sissified with my purchases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great cooktop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great cooktop...perfect fit...very good pricing...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good design and solid quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our replacement. Good price and design. We like it very much. Thank you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice cooktop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grates sit higher than I was expected but this is probably common with new cooktops. Burners can be a little loud when running at full temperature. Seem to cook nice and even.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cooktop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cooktop! Had a knob that was knicked and Frigidaire sent a replacement immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Stove top

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! So nice to update from the original stovetop that was in the home when I purchased it.

    I would recommend this to a friend
  • Cons mentioned:
    Leaks gas

    Rated 1 out of 5 stars

    Center burner leaks when being used

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The four side burners work fine, but the center pot burner leaks gas when it’s in use. Would not recommend this to anyone.

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      We appreciate you stopping by to share your feedback with us and bringing your concerns to our attention. It was an uncommon instance. We'd like to learn more about your specific situation and make things right. At your convenience, please contact us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist. -Christian Frigidaire

  • Rated 1 out of 5 stars

    Unbelievably poor service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly the worst purchase experience- still not completed 4 months after purchase - will never recommend Best Buy

    No, I would not recommend this to a friend
    • Brand response from FrigidaireSupport
      Posted .

      Thank you for letting us know about your experience. We sincerely apologize for the ongoing issues you’ve faced, and we understand your frustration.

      For a smoother purchase experience in the future, we recommend purchasing directly from Frigidaire. You can visit our website or connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST. Our team is here to assist and ensure a more seamless experience.

      We appreciate your feedback and hope to provide a better experience next time. -Yhano Frigidaire

  • Pros mentioned:
    Beautiful

    Rated 5 out of 5 stars

    Love it so far!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks like a beautiful gas oven. We are still waiting on the permit tavern installed so is still to be judged on how it works. If there are any issues I will come back to this review but so far so good. Looks like a very solid stove

    I would recommend this to a friend
  • Customer reviews from frigidaire.com

    User rating, 4.8 out of 5 stars with 126 reviews on frigidaire.com.

    See all frigidaire.com reviews
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