Customer Ratings & Reviews

Garbage product with bad customer service. Called support on May 16th and went through a cumbersome warranty process with a rude customer service representative. Submitted all the necessary documentation including peeling off the SN sticker and and placing it on a form to have the request rejected because they mis-typed the information. No one ever informed me of the warranty issue and when I did finally call them they stated they don't know why I wasn't contacted. To have a device like this fail in less than 2 years is unacceptable and to have Frigidaire/Electrolux not stand behind the product is disappointing. I should have listened to the other reviews...I will not be buying another Frigidaire or Electrolux product.

It works well and is real quiet when running normally. It removes the humidity surprisingly fast. You can really hear when the compressor turns off and on though. Worth the money.

Received the unit on 8/6/2021. Dehumifier was easy to setup in the app (although I had to do this more than once as the app could no longer connect to the dehumifier). 25 days into use, the evaporator coil started icing up (in a 70 degree basement with a clean air filter). Next came the EC error code). Since I was out of the return window, I had to wait an hour on the phone with Frigidaire to get a case number and send in documentation. Sent the documentation via right after the call, and 2 weeks later had to wait another hour on hold to ask why I hadn't heard anything...yep, they claimed never to receive it. Send it again and got an acknowledgement of receipt. Two weeks later, still no new unit, acknowledgement of shipping, etc. There are better options out there, and I wont touch another Frigidaire item again due to their customer service.

After my previous Whirlpool dehumidifier was recalled recently after 4 years of ownership, I was in the market for a new one. I wasn’t thrilled because most were quite a bit more expensive than what I paid. Most reviews I came across online really sang the praises of the Frigidaire brand across the board. So far I agree. Does a solid job pulling moisture out of the air in our basement, and does so without giving off a lot of heat which I’ve dealt with in the past. The wifi pairing is a little tricky at first, but once dialed it’s really convenient. I can check humidity levels from anywhere, and then can turn on the unit, make adjustments, set an on or off timer, etc. I loved it so much I ended up buying a second for our attic. Doesn’t have a pump feature but honestly I’ve never seemed to trust those from not leaking everywhere anyways.

Old faithful. This is after months of use (thru humid summer and Fall). Love the Wifi setup. Easy to setup. No problems. Love how it notifies my phone, via the app, that bucket is full or filter should be checked. It works when outside home as the unit connects to wifi and to Frigidaire, and then signals your phone from Frigidaire (otherwise, app would not work when away from home). After a few months, I hooked up a garden hose to unit and then to drain, and now I do not have to empty the bucket anymore. It is super quiet. Def worth the extra money for this unit over the other cheaper models. I am not normally one to get wifi connected appliance, but wifi with this is key for me, when it is in basement, and I want to know if it doesn't work or shuts down for any reason. Powers right up after any power outages, with last setting used. Important feature for me.

I love it.. app works better.. getting notifications when the budget is full and easy to start and stop with timer from the app. I have given 4 star because I am not able to setup the Google assistant so far! I may need to reach out to the vendor for help, their FAQ does not help.

Quiet and large volume, do not need to empty the bucket very often.

Started icing up not long after the warranty expired.

This dehumidifier is great! It keeps our basement at a consistent humidity level and hasn’t made our electric bill go crazy

Dehumidifier is good, the app makes it completely not worth buying. It’s every week I have to fight and waste 30+ minutes of my time to reconnect to my device.

If Best Buy would just let me say it's great by using stars, I'd be happier

I've owned several Frigidaire dehumidifiers over the years, including this one. Nice WiFi features and design, but guaranteed to start icing up or stop working completely within 2 years. Do NOT buy unless you plan on getting an extended warranty as well. Note that they are no longer offering a 5 year warranty on the sealed components (evaporator, condenser, refrigerant lines), so after 1 year customer service won't help and instead tell you to find someone to fix it yourself!

GOT THIS ONE ON WARRANTY BECAUSE THE LAST ONE QUIT WORKING BEFORE THE WARRANTY RAN OUT. But alas this one suffered the same fate except it lasted past the warranty period. Fan runs but NO humidity is pulled out of the air. Piece of JUNK. Sorry I ever bought.