Customers appreciate the Opal 2.0 Ultra Nugget Ice Maker for its ability to produce chewable nugget ice, which many reviewers find enjoyable and refreshing. The ice maker is also praised for its consistent performance and ease of use, making it a popular choice for those who want a convenient way to make nugget ice at home.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 37 reviews
Pros mentioned:
Ice quality
Rated 5 out of 5 stars
Worth the purchase!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is hands down the best nugget ice maker we have used! We had a Euhomy before that was horrible. Switched to the Opal and havent had a single issue!
I would recommend this to a friend
Rated 2 out of 5 stars
Making loud noises
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
When this ice makee works, it's amazing. The problem is it will periodically start making a loud noise that requires us to unplug the unit. Anyone else experience this with theirs?
To ensure the continued operation of your Opal you must follow the directions for sanitizing and descaling the Opal ice maker as described in the Owner's Manual. Also, ensure you have a minimum of 4" of air clearance on all sides and back of the unit. The air filter should be cleaned every two months at minimum and periodically clean the vents on the unit with a hand vacuum or the attachments for your vacuum cleaner. If you continue to have concerns, please send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
Rated 5 out of 5 stars
the queen of the house
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It is a reliable and very good quality product.That's why I recommend it to everyone.
I would recommend this to a friend
Pros mentioned:
Ease of use, Ice quality
Rated 5 out of 5 stars
Perfect Ice Maker
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Owned for almost 2 months and have used nearly every single day. Great quality ice. Love chewing on it. Easy to use and maintain. I like how there's an app where I can schedule times/days for this to function. Good gor early work days. It is pricey, but I do like this better than other types of ice makers that I've used before. I've read elsewhere that some people have had issue with pump system when a filter is installed within the ice maker. So we just use filtered zerowater (since our primary source of water anyways) instead with the screen insert. No problems.
I would recommend this to a friend
Brand response from GE Answers
Posted .
Thank you for sharing your experience with your Opal ice maker! We're thrilled it’s meeting your expectations for quality and ease of use, especially with the convenience of scheduling through the SmartHQ app.
Pros mentioned:
Ice quality
Rated 5 out of 5 stars
The BEST! Buy the service plan!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
By far, the most awesome small appliance I have ever bought myself. I don't know how I got by without it.
I did a bunch of research before I decided to go with the opal 2.0 Ultra v this ice maker is top of the line, do not bother to buy a knockoff.
I know there are a lot of bed reviews concerning build up, hard water, known defects. While inconvenient, if you buy the geek squad protection, you will never have to buy an ice maker again. The first one I bought started having issues after 10 months. Though it was still under manufacturer warranty, he was giving me a hard time about servicing the unit I went to best buy, and because I bought the 2vyear protection plan, they bypassed the manufacturer, said it's not a serviceable item, and gave me a gift card with what I paid for it back. I bought another, as well as the warranty and it will be here tomorrow.
Hands down, best buy has the best warranty on the market.
Thank you for taking the time to leave us your great review! We love hearing that you love your Opal Ice Maker so much. Your advice on having the Geek Squad protection is valuable to anyone considering it. We know your ice maker will continue to serve you well for a long time to come. -Kacie@GEAppliances
Rated 3 out of 5 stars
Good Ice Maker, But Some Room for Improvement
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I recently replaced the Opal Ice Maker with this new model, and overall, it's been a decent addition to my kitchen. The ice it produces is great—soft, chewable nugget ice, which is exactly what I wanted. It’s perfect for cocktails and soft drinks.
The machine is also relatively compact and doesn’t take up too much counter space, which I appreciate. The setup was easy, and it started making ice pretty quickly after plugging it in.
However, there are a few things to keep in mind. First, the ice maker is a bit noisy, especially when it's running on full cycle. It’s not super disruptive, but it’s noticeable, especially in a quiet room. Additionally, while it does make ice relatively quickly, it doesn’t always produce a large batch at once, so you might find yourself needing to reload it sooner than expected if you’re hosting a lot of people.
Also, the unit can be a little tricky to clean, and I’ve had to run a few cleaning cycles to ensure it's in good shape.
Pros:
Makes excellent nugget ice
Compact and easy to set up
Quick ice production
Cons:
Noisy when running
Small water reservoir
Can be tricky to clean
All in all, the Opal Ice Maker works well for smaller households or occasional use, but if you need a high-volume ice maker or one that’s completely silent, you might want to look elsewhere.
Lastly, I'd HIGHLY recommend paying for the extended warranty if you are not a Total Tech member. I've had to replace this unit about once a year & that would have not been possible without the warranty.
Your feedback is vital to our continued success and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances
Rated 3 out of 5 stars
The ice is great but...
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We bought this specific unit for the color matching in our kitchen. I personally can't stand typical counter appliance colors like black or stainless steel. Plus we have a few other GE appliances in our kitchen that have performed well. I would like to start by saying, the ice is perfect and delicious and exactly what we wanted. The price was really high though and I kinda regret spending so much because of the following... It's so slow making ice, if we make a few glasses of ice at dinner it takes forever to start making more and recover from the loss. Also- it doesn't have a simple water line hookup like the cheaper ones on Amazon have. They want me to buy an additional ugly side tank to make this massive machine bigger? For me personally the high price not including that water line hookup makes me regret my purchase. Lastly, the machine needing to be cleaned weekly is ridiculous. I get sanitize message on the machine literally every week, I assume it's based off the time it runs, which doesn't seem very efficient that it runs that much in a single week. Would I buy it again...ehhh, probably not. I would probably go with the Amazon machine that has a water line hookup for less money. Sure this machine is beautiful, but the price of beauty came with a sacrifice.
I would recommend this to a friend
Brand response from GE Answers
Posted .
Thanks for taking the time to provide feedback about your experience. Your concerns are valued, and we welcome your insights. -Vikki@GEAppliances
Pros mentioned:
Ice quality
Rated 5 out of 5 stars
Far superior to older Opal units. It’s fantastic .
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Have had this unit running for several moths. NO ISSUES whatsoever. It’s much quieter than the original Opal and the air intake is in the back with a reusable air filter screen. My old one would collect dust and stopped working until I figured that bit out. This makes ice so fast. It is a joy. I use the app to turn it on remotely and it tells you to sanitize every couple of days. We use reverse osmosis water so no scale build up. We sanitize 1 time a month. Like nugget ice? Buy this. Any bad reviews are from older units. This is great
I would recommend this to a friend
Pros mentioned:
Ease of use, Ice quality
Rated 5 out of 5 stars
Icecapades!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent ice, like the size and texture of the ice . Machine is easy to operate.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Beautiful ice maker!
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works amazing, and in my opinion is easy to clean. It is expensive; but if you have the funds to do so i think it’s 100% worth it!
We're sorry to hear you're having trouble with the Opal that is resulting in a replacement, and we apologize for the disappointment. However, we're happy to hear Best Buy was able to replace the unit for you. Please don't hesitate to reach out to us with any questions about your Opal in the future. We're always here to help. - Julia@GEAppliances
Pros mentioned:
Ice quality
Rated 5 out of 5 stars
Caca
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Really pleased with this product recently had a new air 42# machine this unit was a piece of dodo they where good for about 6 months before started leaking after 3rd replacement I purchase the ge profile what a great unit
Thank you for your review and putting your trust in us when choosing your icemaker unit. This new Opal unit will be sure to keep up with all your cold drinks and become a fast favorite in your home! Dianna@GEProfile
Pros mentioned:
Ice quality
Rated 5 out of 5 stars
Ice lover
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was a gift. Everyone is enjoying yet. Works just as advertised and makes delicious chewable ice. We did not run out for 6 people. More expensive but worth it if you can afford it. I did purchase on sale. There are good smaller ones that may work for you if only 2 to 3 people.
I would recommend this to a friend
Rated 5 out of 5 stars
Bomb.Com purchase
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s awesome. Got it for my wife for Mother’s Day. I recommend making space for it, it is not small. Also the sanitizer does get annoying but is refreshing to know it will want you to have clean ice.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
BB decied to send me a broken machine. That was dented and scratched And cracked on the handle. Must have been a floor model. Box looked like it was dropped and taped up like a 4 year did the taping. How sad! Returned immediately. Went to Crystal Lake Illinois loction. And exchange was great. Hope this one will be great. Im just blown away by this horrific experience! And to top it all off-UPS “deleyed the package” and probably dropped it too.
No, I would not recommend this to a friend
Brand response from GE Answers
Posted .
Thanks for sharing your feedback about the delivery that we'll be sure to pass along to the appropriate team. We're confident your Opal ice maker will be a great addition to your home for many years! -Don@GEAppliances
Rated 1 out of 5 stars
Purchaser
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Missing piece to order. Best Buy took 6 weeks to begin to act in my issue. Still not resolved. This review only has to do with the customer service. Already owned this item (which broke) that encouraged my re-purchase of this item.
To best address this concern, we ask that you reach out to Best Buy customer Service at: 1-800-433-5887. If Best Buy customer is unable to assist for any reason, please contact Opal Support at: 1-866-907-6718, M-F 8-8 EST. -Don@GEAppliances
Rated 1 out of 5 stars
Needs cleaning too often
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We love the soft ice, however the deal breaker is that the sanitizing is being asked about every 4-5 days and the descaling about 7-10 days. I would like know if this is normal, according to the manual the descaling hooks be about once a month, maybe I got a bad one? It’s a tedious process as it has to sit with vinegar for about 16 hours. It’s very expensive to give this much hassle.
Keeping the Opal ice maker and side tank accessory clean ensures you have plenty of fresh tasting ice. The Opal ice maker will indicate when it is time to clean the unit using the display ring around the round button on the front. When the display ring is solid yellow, it is ready to be cleaned. Cleaning instructions vary depending on which model you own.Descaling should be performed every 2-3 weeks, depending on the hardness of water used. We would suggest searching on our website "Opal Ice Maker - Cleaning and Descaling" to get more information and step by step instuctions. This information can also be found in your manual on the website (Page 7). Dianna@GE Profile
Rated 5 out of 5 stars
Love it!!!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love this icemaker!!! Full and ready for me every morning and quickly refills throughout the day. a little noisy at times, but not disturbing.