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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 182 reviews

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  • Sound Quality

    Rating 4.2 out of 5 stars

  • Battery Life

    Rating 4.2 out of 5 stars

  • Connectivity

    Rating 4.2 out of 5 stars

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74%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 182 reviews
  • Rated 4 out of 5 stars

    Probably not refurbished. Likely a returned item

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item seems to be in like new in good working condition. However, It is likely that nothing was done after the original owner returned the item. It had not been factory reset. When linked to my phone, the device appeared with an unknown name (Bearded McCoy's Pixel Buds). The device would have appeared as "Google Pixel Buds A-Series" if they had a proper refurbish, which would have included a factory reset.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi dropthatphone, thanks for sharing your experience with us. We're sorry to hear that your Pixel Buds A-Series wasn't properly reset before you got it. If you encounter any further issue with your A-Series, please feel free to contact our support team and we'll do our best to help. You may contact us by visiting the Pixel Buds support page: https://support.google.com/googlepixelbuds/gethelp Nest

  • Rated 4 out of 5 stars

    Great buds! Missing medium tips.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missing medium ear tips which are the ones I need. This leaves me with having to contact best buy to see if I can get those sent to me or just buy replacements on Amazon. They came to me still paired to another user. Box shows slight use and wear and tear. See pics I would not recommend buying these used as Best Buy seems to have an ongoing issue with not sending the medium size ear bud tips so if that's your size just buy it new and you should be good and you won't have to deal with any extra issues. The pixel buds however are awesome, once I reformatted them and did a software update we are all good to go. Once I get medium tips I should say.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth what I paid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy I decided to give Google products a chance. These are worth the price tag, but I'm happy with the refurbished pair I bought. They were almost half off and work just the same. I may try more refurbished from now on. These sound great, fit , atheistic as well as durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ears hearing again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My original pixel buds stop working. Saw this on Best Buy at a good price. They work just like new. They work great with my hearing aids. I'm back in the saddle again. Thanks Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Buds.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product that has been serving me for over a year. The sound quality is great for what it is and the battery life is plenty long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product and it sounds too good, it also attaches well to your recommended ear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fit for earbuds.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The box was a little damaged but the earbuds looks brand new, came with manual and every ear tips, the earbuds over all are really good fit, wear them to work after 6 or 7 hours my ear starts hurting but they are the only earbuds that doesn't fall of my ear, I tested a lot of brand and this is by far the best fit.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    "Certified Refurbished?" Really?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rating is for BestBuy, not the the ear buds. I bought these to replace a pair of Pixel Buds A that I was very happy with but which I lost. This is the third time I've purchased "Geek Squad Certified Refurbished" ear buds of some sort in the past two years. The first two times I got Samsung Galaxy Buds Live and it was obvious nobody had actually inspected the buds I ordered because they were dirty, the package was not orderly, and/or they were missing some little bits. But they worked fine so I kept them. But this time, the Google Pixel Buds A didn't even work (they wouldn't pair with devices), and the ear tips were entirely missing. So I've lost trust in BestBuy's "Geek Squad Certified Refurbished," which is a bummer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these to replace my broken ones, at first they wouldn't connect but now they work just fine. A new replacement case costs about the same as this so this was a better deal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good buy IMO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IMO best earphones on the market. Sleek design that does not hurt the ear canal while earling for extended periods of time.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buyer beware, ear wax from stranger included

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds were perfectly, but they definitely were not clean

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, we truly appreciate your feedback on Pixel Buds A-Series, and we apologize for the unpleasant experience. We recommend reaching out to Best Buy for any issues with your order. If you have anything in mind that needs our help, or something that you wish to share, please feel free to let us know by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Hey Google, these are best buds ever!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received like new. There are best buds I have ever used. Works well with running and can use all day long without hurting my ears.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disgusting! Horrible customer experience.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, received dirty case dirty buds with ear wax all over them and actual pice of flesh disgusting, missing ear tips, had to waste my time returning them, there is no way these were even given the smallest amount of care or cleaning before being passed off onto a customer. And i missed the sale on the brad new ones because i choose these because they were suggested to me from bestbuy while shopping for the new ones. Horrible customer service in the bestbuy stor she said oh well it did not come from this store.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi RobertW, we appreciate you for giving us feedback, and we’re sorry to hear about your unpleasant experience with your purchase of Pixel Buds A-Series. For any concerns with your order, it would be best to contact your retailer to return or replace your item. And if there’s anything we can help you with around the performance and features of the Pixel Buds A-Series, let us know and we’d be more than happy to help: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Better than my Beats Studio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of earbuds. The buds have a rich elegant sound. Great bass, fantastic mids, and the highs are top notch as well. I bought a pair for myself and my wife. The comfort of the earbuds are great as well, and I can't even feel when they are my ear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google - Geek Squad Certified Refurbished Pixel Buds A-Series True Wireless In-Ear Headphones - White Extremely happy & satisfied!!! Wonderful product, works perfectly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No box, no tips, but earwax included!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My product came loose in a shipping box with no tips but the buds themselves had ear wax on them! Absolutely disgusting!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey MeridaD, thank you for sharing your experience with the Pixel Buds A-Series you received from the retailer. We're sorry to hear that your initial impression with the device has been disappointing. This is not the experience we want you to have for the A-Series and recommend that you reach out to BestBuy so they can help address this issue. If you decide to give the Pixel Buds A-Series another try and have technical questions or need further assistance, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 4 out of 5 stars

    Beware of certified used…but fantastic

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good, stay in ear, and don’t hurt after an hour. Assistant works flawlessly, as do the touch controls. Open them, put them in your ear and your ready to go. My Pixel 6 pro recognized them immediately. Fun fact…the case doesn’t wirelessly charge. It does have a magnet inside though that allows you to stick the case to walls and other metal objects. Geek squad refurb….let’s talk The box was ripped up pretty bad. The earphones themselves still had yellow stuff on them which I can only assume is from the previous owner. I had to deep clean them and bought some new ear tips off Amazon. The worst though…they weren’t even reset. They were register to some guy named Randall and wouldn’t allow my phone to register them until I reset them. This wasn’t a big deal, just took some googling and time. But isn’t that EXACTLY what geek squad is supposed to be doing. This was far from “good As new”. I’ll buy from somewhere else new in the future. Best Buy can’t seem to take basic hygiene serious.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Kwattro, thanks for informing us about the issue with your Pixel Buds A-Series, and we appreciate the details of your feedback. However, we recommend contacting BestBuy for further help on the issue. Nest

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second refurbished pair I bought from Best Buy and I love it. My last one I washed twice in a week by mistake. That's the reason why I had to purchase the second one. I love how it fits on my ears and I like the quality of the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super satisfied, great purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are absolutely perfect. Comfortable, great sound quality, easy pairing, intuitive use. I especially like the fact that they were so affordable given that they were refurbished, I will always look for refurbished geek squad items in the future based on this purchase. Super satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wireless Earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only wireless earbuds I have found that don't fall out of the ears.

    I would recommend this to a friend
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