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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 232 reviews

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Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are delighted by the Geek Squad Certified Refurbished Pixel Buds Pro True Wireless Noise Cancelling Earbuds for their exceptional sound quality, long battery life, and affordable price. They appreciate the comfort and condition of the refurbished earbuds, as well as features like transparency mode and touch controls. However, some customers have expressed concerns about the fit of the earbuds, the volume, and missing or dirty ear tips.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 232 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headphones at great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good audio quality, noise cancellation is good but could be better. Sometimes , very infrequently, there is a strange sound in the headphones in the headphone as if the speaker could not translate the sound in the best way but it is still a good headphone. I have a pixel 9 and the connectivity is amazing, I also use them with a Samsung galaxy Tab 9 FR and from the pixel buds app the connectivity is very good.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hello ZoilaP, thank you for sharing your feedback on your Pixel Buds Pro. We're glad to hear you're enjoying them! Your input helps us continually improve our products. For more information on the noise cancellation feature and how it works, please visit: https://support.google.com/googlepixelbuds/answer/12312672.
      If you have any other questions or suggestions, please don't hesitate to reach out. madebygoogle

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Exceptional Sound and Impressive Performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had the opportunity to try out the Google Pixel Buds Pro, and I must say, I was thoroughly impressed. These earbuds offer an exceptional audio experience combined with impressive performance, making them a standout choice for any music lover or audio enthusiast. One of the key highlights of the Pixel Buds Pro is their sound quality. The audio reproduction is simply outstanding, with rich, well-balanced tones and deep bass that truly elevates the listening experience. Whether I was enjoying my favorite tracks or immersing myself in a podcast, the sound was crisp and clear, with excellent detail and separation. The active noise cancellation (ANC) feature of the Pixel Buds Pro is also highly commendable. It effectively blocks out unwanted ambient noise, allowing you to fully immerse yourself in your audio content. Whether I was in a bustling cafe or a noisy train, the ANC feature worked like a charm, creating a serene listening environment. Comfort-wise, the Pixel Buds Pro score high marks as well. They come with a secure and snug fit, ensuring they stay in place even during vigorous activities. The earbuds are lightweight and ergonomically designed, making them comfortable to wear for extended periods without causing any discomfort or ear fatigue. Another noteworthy feature of the Pixel Buds Pro is their smart integration with Google Assistant. With a simple voice command, you can effortlessly access your notifications, make calls, control your music, and even get real-time translations in dozens of languages. The touch controls on the earbuds are intuitive and responsive, adding to the overall convenience of using them. The battery life of the Pixel Buds Pro is decent, offering around five hours of continuous playback on a single charge. The accompanying charging case provides additional charges, extending the total usage time to around 24 hours. The earbuds also support fast charging, allowing you to get several hours of playtime with just a few minutes of charging.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Refurbished- Old used with free earwax!! Buy new o

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are great. The Geeksquad refurbishing process is terrible. Buy them new. These "lovingly refurbished" buds are straight up used and not even cleaned. I bought two sets. One arrived with ear wax still on them and the charging case is all dirty. The other arrived fairly clean, but missing the rubber earbud tips. So, two out of two sets have issues. I went to the store and bought a new set. The earbuds themselves are a good product. Nice sound, pretty seamless switching. I like that they allow a conversation. They aren't super comfortable though. I can definitely feel them

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Nice Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent bluetooth earbuds by google. The noise cancellation is just amazing along with the battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Basically Airpod pros for Android

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for pixel phone users in my opinion. Still even with my Samsung tablet it was detected automatically, and required zero setup. Sounds great and the noise cancelling was better than expected. Touch controls are all great and earbuds are quite comfortable. (As they should be)

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Condition, Sound quality

    Rated 5 out of 5 stars

    Pro Buds upgrade over Pixel Buds Gen 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Condition for these refurbs from Best Buy was very good. Some sticker remnants on the product carton only. The Pro Buds are a step up from the Gen 2 Pixel buds they are replacing. Sound quality is better, and the app controls with a Pixel phone are fantastic. Use the eartip seal check first to set up the right tips and fit. I replaced with the Comply memory foam tips for a better seal and more comfortable fit.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Fit

    Rated 5 out of 5 stars

    Price/quality balanced

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality of sound with great noise cancelling. Better than I hoped. Nevertheless, this Buds Pro compared to Buds 2 have worse adjusted in the ear. Excellente even though I bought these earbuds refurbished.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cleanest pair of Refurbished Buds I've seen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues or errors. Connects with no issues to my Pixel 7 Pro and Noise Cancellation is top notch! Transparency could be better but no a deal breaker. Nice high quality lows and mids while playing music, highs could be better. Build quality is good, and fit in ear is secure, although they are a bit heavy after a few hours of wearing. They stay pretty snug while working out, which is a huge plus in my opinion.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, DarylD! We're glad you had a positive experience with your Google Pixel Buds Pro. We appreciate your feedback on the audio quality and fit of the device and have taken note of it. If you need any help in the future, our team of specialists are always standing by to lend a hand. You can visit this Google Help link to reach us: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tried so many options but these are still the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep coming back to these buds after trying others. They really are the best sound and connect with my phone compared to anything else I own and I love the fit!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphone ive bought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive owned beats, bose, lenovo and few other headphones. I use my headphones everyday and They sound great, being able to adjust the bass so awesome.. The sound canceling feature is incredible. Being able to connect to multiple devices is so easy. Without doubt my next headphones will be google again.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best for pixel devices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from galaxy buds pro to these to get some seamless experience and this is great. The active noise cancellation, transparency, audio switch, microphone quality during calls is all great. The only drawback is the battery backup is a little less because i have transparency mode turned on all the time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of service and product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your service that I received when I bought these earbuds was outstanding. And I’m really happy with the earbuds themselves, except for the fact they don’t have an app for them through apple. But the quality of them is really good. I have had no problems with the headphones at all. The staff at the store really treated me good and I’m used to quite the opposite because of the way I look. But your staff was completely respectable and helpful, and they were friendly and treated me with the upmost respect. Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the bass and sound. I love the color it reminds me of the pixel 2 panda color.

    I would recommend this to a friend
  • Pros mentioned:
    Anc

    Rated 5 out of 5 stars

    Pixel best buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anc and bass google assistant. Everything you can ask for.

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 1 out of 5 stars

    Highly Disappointed!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Geek Squad certified products. But this was my first ever bad experience. The Pixel Buds were dirty, and well used. Even had wax and debris clinging on to it from the previous owner. No one even bothered to clean the buds. Above all, they give me the wrong set of ear tips. Some used air pods stuff. This was my worst experience ever. Can't expect this kind of behaviour from Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pixel ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent earbuds and at a great price. Great quality and sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pixel buds pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are refurbished pixel buds, but you wouldn't notice. They are in great condition, look new! I haven't had any problems with them.

    I would recommend this to a friend
  • Cons mentioned:
    Ear tips

    Rated 1 out of 5 stars

    Certified Refurbished=Certified Disgusting

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How is this certified refurbished? Box was wrapped in masking tape and beat up. The ear bud case was with black marks all over. The ear buds had no ear tips. Covered in gunk all over which I can only imagine is the previous owners ear wax. Disgusting and going right back.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Fett. Thank you for sharing your feedback. We're sorry to hear you ran into these issues with your order of the Pixel Buds Pro. This is not the initial impression we want you to have. We recommend that you reach out to BestBuy so they can address this issue for you. If you need any technical help in the future, please don't hesitate to contact us on our Google Pixel Help Page here: https://support.google.com/googlepixelbuds/gethelp madebygoogle

  • Rated 1 out of 5 stars

    Arrived Broken and Disgusting

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Weve never had such a disappointing Geel Squad refurb purchase as this one. Upon opening my package, the outside conteol portion of the right ear bud was almost completely detached from the base of the bud, exposing all of the electrical components. There were no ear bud coverings provided and the areas which should have the coverings were caked with previous owners ear wax. Extremely disappointing and gross. Will be returning same day they arrived with no replacement since there are no stores near me with the same item. Customer service advised me they cannot ship me a replacement and I'm hesitant to repurchase online again since i have no idea what quality of the product is coming will be.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered these earbuds, and couldn't wait for them to get here. The package came and was absolutely destroyed, and it had been placed in a larger box to contain the several pieces of cardboad. I opened the box and it was completely empty. This is extremely frustrating and I am never ordering from here again.

    No, I would not recommend this to a friend
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