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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 117 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers recognize the Rest+ 2nd Gen All-in-one Sleep Assistant for its user-friendly setup, high-quality sound, and convenient nightlight feature. Many appreciate its portability, making it suitable for travel. While some users find the app a helpful tool, others express frustration with connectivity issues and battery notifications.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 117 reviews
  • Pros mentioned:
    Battery, Night light

    Rated 5 out of 5 stars

    Fantastic Sleep Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic machine, my daughter loves it, peace of mind for me and my wife, great melodies, remote control with phone, great night light and battery lasts a long time when taken off base

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Hatch Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy set-up and use. Portable. A hit with the kiddo and parents alike.

    I would recommend this to a friend
  • Cons mentioned:
    App connectivity

    Rated 1 out of 5 stars

    Interesting but worthless

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Interesting but worthless. This has to be the worst possible product. Connecting to wifi is a terrible, poorly designed experience that never worked. I sat the Hatch on my router for proximity. Also, touch ring on top doesn't respond after first experience. I have 8-10 products in my home that run on wifi, like Ring and Arlo. Similar wifi setup. We really liked the idea of this product, but I will definitely be returning for a refund and choosing a different product. Also interesting - I asked two different Best Buy employees about sound machines and neither knew that these existed in their store. I just happened to find them near baby monitors.

    No, I would not recommend this to a friend
    • Brand response from Hatch
      Posted .

      Hi there, thanks for sharing your feedback with us. We are so bummed to hear you’re having trouble with your Rest+ 2nd gen! This definitely sounds like something our support team would love to look into for you! When you have a moment, please send us a quick message at [email protected] and make sure to include code HB23BZRE17 to help expedite the process.
      We look forward to hearing from you!
      - Your friends at Hatch

  • Pros mentioned:
    Battery, Ease of use, Night light

    Rated 5 out of 5 stars

    Perfect Night time necessity

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you have a new born? Do you wake up in the middle of the night to feed and change diapers? Are you tired of turning on your phone light or the ceiling light? Well with this easy to use touch sensitive light/sound maching is fully customizable to the sound and light settinng you need all literally at the touch of your hand. In the middle of the night this thing is a game changer. Get this for one less thing to worry about.

    I would recommend this to a friend
  • Pros mentioned:
    Night light, Sound quality

    Rated 4 out of 5 stars

    Great idea, just not for me

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great item, just kind of unneeded bells and whistles. I ended up returning it because I only ever used the light and sound on white noise. Ended up using an old school night light from the dollar store and a 20 sleep machine from Amazon and it worked better for me

    I would recommend this to a friend
  • Pros mentioned:
    Battery, Ease of use

    Rated 5 out of 5 stars

    Life saver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! I always take it off the base if I go to a different room to lay my little one down somewhere. No need to worry about cables or anything. Lasts the whole night too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery, Ease of use

    Rated 5 out of 5 stars

    Great sound machine

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for baby just like portable one. Charge lasts a long time and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Battery

    Rated 5 out of 5 stars

    A little life saver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My toddler loves this thing! We had one of the earlier versions and hated having the cord where he could get it. Now it charges in our room and goes within to bed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Did the job

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly everything it markets itself to do. Adjustable light levels and sounds. Easy to use and configure!

    I would recommend this to a friend
  • Pros mentioned:
    Night light, Sound quality

    Rated 5 out of 5 stars

    Great tool for relaxing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great during bed time. My kids are fans of the ocean so the wave sound and light blue colors work like a charm!

    I would recommend this to a friend
  • Pros mentioned:
    Night light

    Rated 5 out of 5 stars

    Great nightlight and can also be used as a clock

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally got this as a night light for my baby but it turned out that they also has a clock so I was able to replace it with my ihome alarm clock with the added functionality of a nightlight.

    I would recommend this to a friend
  • Pros mentioned:
    Night light, Sound quality

    Rated 5 out of 5 stars

    Sleep Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as a night light and also has good sound for sleep purposes. The machine is quite durable and sturdy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Great for newborn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portability, in having with a new born is great, can hear the soothing heart beat in any location. Great tool. Yearly membership to access its functions nit so good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Rest system

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this rest system helps me sleep better at night time.

    I would recommend this to a friend
  • Pros mentioned:
    Night light

    Rated 5 out of 5 stars

    LOVE THIS

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the hatch for my Infant and fell in love ! I now use it in my older boys room they love the night light and story telling option!

    I would recommend this to a friend
  • Pros mentioned:
    Battery
    Best Buy Employee

    Rated 5 out of 5 stars

    Awesome device for my kid

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used a smart hub for white noise for our baby, but we were going to be staying away from home for the first night and we decided to try this device. This thing is pretty awesome. We havent used it off its base much, but love that it has a battery backup and isnt dependent on constant wifi connectivity. If you're into smart home stuff, there's integrition (cloud based) for Home Assistant too for programmatically turn the unit on/off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I Iike it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, easy to use, and looks nice. Wish the subscriptions weren’t so pricey but I like that the option is there to buy or use the preloaded songs/sounds.

    I would recommend this to a friend
  • Cons mentioned:
    App connectivity

    Rated 3 out of 5 stars

    Takes a LOT of patience to deal with

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very familiar with electronics as i worked at a best buy for years and use electronics almost every day still. Im very smart with the stuff. Anyway, this product will work really smoothly for about a month, after that it just has issue after issue and its all connection to the wifi and the app issues. My wifi is extremely good, so is my router and i know im not making any mistakes on my part. It just cuts out and stops working randomly, over and over again. I use it for my twin. It still works but its a pain in the butt waiting 10 min of issues to load for it to finally act correct

    No, I would not recommend this to a friend
  • Pros mentioned:
    Night light, Sound quality

    Rated 5 out of 5 stars

    Perfect product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is perfect for new born. I love the light and the songs

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Simple and affective.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has replaced the bathroom ceiling fan as our official sound machine. We tried other sound machines. With the combination of sound and the ability set the lighting color and percentage, this will remain the clear winner.

    I would recommend this to a friend
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