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Customer reviews

Rating 3.5 out of 5 stars with 11 reviews

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  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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73%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-11 of 11 reviews
  • Rated 4 out of 5 stars

    Deep message

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a birthday gift for my husband. He is a bigger man who pilots a boat for a living. So a lot of sitting in a chair which causes him back pain. I'm a lot smaller then him so it's hard for me to really message or adjust his back for him. He has used this item at least 2x a week since he got it. It's adjustable straps makes it where it will fit me or him. As well as it's hand straps that allow you to control where and how deep it messages it's strong enough to work on him. While still easy enough to work on me. We love it!

    I would recommend this to a friend
  • Pros mentioned:
    Deep kneading, Heat therapy

    Rated 5 out of 5 stars

    Neck and shoulder massager

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has had neck and shoulder issues for some time. Ever since surgery. So i decided that this will help and it does. Got it for Christmas 2024 and she uses it every night. She loves it

    I would recommend this to a friend
  • Pros mentioned:
    Deep kneading, Heat therapy
    Best Buy Employee

    Rated 5 out of 5 stars

    Deep Kneading Massager

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly kneads deep into your neck and shoulders! Great for relieving tension, knots, ect. The additional heat option is great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe for some

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very strong massage. Maybe for some. Usually, I prefer a strong massage. This one actually was too strong for me. The device is of good quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t met my expectations. It is a little bit heavy.

    No, I would not recommend this to a friend
    • Brand response from HoMedicsProductExpert
      Posted .

      Thank you for sharing your feedback on the Homedics Deep Kneading Rechargeable Neck & Shoulder Massager. We understand that comfort and ease of use are important when it comes to relaxation. While the massager is designed to provide deep kneading relief, we recognize that weight can be a factor for some users.

  • Rated 3 out of 5 stars

    Neck massager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my mom. She said it was OK. A little bit too rough on her but overall she liked it.

    I would recommend this to a friend
    • Brand response from HoMedicsProductExpert
      Posted .

      Thank you for sharing your mom’s experience with the Homedics Deep Kneading Rechargeable Neck & Shoulder Massager! We're glad to hear that she liked it overall, though we understand that the intensity may feel a bit strong for some users.

  • Rated 5 out of 5 stars

    Great massager

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this massager with the hopes of it doing its job...and I want to say that I absolutely love it..I can say i give it 2 thumbs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt work at all !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to get something that can massage around my neck, however it didnt massage or even stayed at its place for a second. I returned it right away.

    No, I would not recommend this to a friend
    • Brand response from HoMedicsProductExpert
      Posted .

      We’re sorry to hear that our Deep Kneading Rechargeable Neck & Shoulder Massager with Heat didn’t meet your expectations. We strive to design products that provide effective relief and comfort, and we regret that this wasn’t the case for you.

  • Rated 5 out of 5 stars

    Thanks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product. Light and easy to use. Also came fairly quickly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No one informed me Where is my item? I ordered one months ago

    No, I would not recommend this to a friend
    • Brand response from HoMedicsProductExpert
      Posted .

      Thank you for reaching out and sharing your experience. We’re sorry to hear about the delay in receiving your Homedics Deep Kneading Rechargeable Neck & Shoulder Massager with Heat.

      To assist you further, please check the email confirmation from your order for tracking information or updates. If you’re unable to locate it or need additional support, we recommend contacting Best Buy’s customer service team directly at Best Buy Support or by calling 1-888-BEST-BUY (1-888-237-8289). They can provide specific details about your order status.

  • Rated 3 out of 5 stars

    Its ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little underwhelmed but does it job. Maybe recommend it.

    I would recommend this to a friend
  • Customer reviews from homedics.com

    User rating, 4.4 out of 5 stars with 30 reviews on homedics.com.

    See all homedics.com reviews
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