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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 27 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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85%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 27 reviews
  • Rated 5 out of 5 stars

    Easy to use. Beginner friendly.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I had a dji osmo that was difficult to use and lacked features. This is perfect for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a pretty good learning curve for using this thing. But once you figure out it out of SO worth it. It works near perfectly when only tracking one person in a stable environment. I bought it with hopes of automatically tracking my kid's soccer matches. It does an okay job at this. I have hopes that it will get app/firmware updates that make it better. I would say it works about 60-75% of the time tracking one player. I have found that tracking the referee works much better (since they are wearing a unique uniform) but this also requires that the ref keep up with the action, so that the camera follows the action. For less than $200, it CANNOT be beat. That's why I give it five stars. Actual performance is somewhere around 4 or 4.5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game Changer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m extremely impressed with this product! The unique approach they’ve taken to teach users how to use it through their app is a game changer. The app is intuitive and guides you step-by-step, making setup and operation incredibly easy, even for beginners. What truly sets this gimbal apart is its seamless integration with Apple devices. The synchronization is flawless, and it enhances the overall experience, making it far superior to other gimbals on the market. This integration truly elevates the product and makes it a top choice for anyone looking to capture smooth, high-quality footage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best friend of Iphone users

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only gimbal that has Ai tracking Iphone stabilizer at this time , together with lots of amazing modes . So there iss no reason to buy other phone gimbals ! . active tracking with livestreams on Facebook , Tiktok , Facetime ,..... 10/10 for convenience and smart . The best gimbal .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for professional use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    +Great Ai tracking - limited movement -button layout makes it difficult to know what mode you are in - can't put phone upside down especially with a lens attached I would only recommend for someone shooting basic content

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Caution if you have an android phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the S24 Ultra when I got this and now have the S25 Ultra. Both of those phones have terrible camera support with this gimbal. The camera swap over as you zoom in is at weird intervals that do not work well with the 3x and 5x cameras. There are a ton of iPhone only features for this gimbal and Samsung is left out. My biggest gripe is inability to get smooth footage out of this. It is VERY jittery even after calibration and carefully putting the clip in the center (weight wise center) of the S25 ultra.. maybe it is a weight thing, but it is under the advertised limit. I am not a gimbal noob, I have had 7 or so over the years and not had anything perform this poorly. Another frustration is that they didnt have an add on Ai tracker until a couple weeks after this product went live so all the initial buyers missed out and have to pay double to get that little camera add-on. I will end up returning this and I got the Osmo Mobile 7P which so far has much better support for the S25 ultra and smoother tracking and smoother.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quality feel, easy and fun too use!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased the Insta360 Flow 2 Pro for a vacation and was very impressed. Little learning curve but it's easy to connect and use. Works with the iPhone’s native camera app. Not necessary to use the Insta360 app, but the app does offer some advanced features. Super convenient. Very cool 360-degree photo experience! Easy to use, once you get the feel of it. It extends and the built-in tripod legs hold everything stable. Very fun to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not just a refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is more than just a fridge. It has a Touch screen IPad like feature that is incredibly. I can home and my wife is playing jazz music from the fridge. While showing her cook book on the screen as she is cooking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Gimbal for Any Phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Insta 360 knocked it out of the park with the flow pro two. The dock kit connectivity and all the AI features, Nick’s gimbal in no-brainer for anyone who uses an iPhone to record any kind of event whether it’s a kids game or just sitting down to join a zoom this is hands-down, the best gimbal on the market.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Content creating must

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for vlogging and content creating, worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy is terrible now!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item but absolutely hated my experience purchasing it from the Best Buy on Gratiot never again will make that mistake!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great humble stabilizer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Man this insta 460 is the” beep” seriously this thing is awesome !!! I can’t stop using my insta 360 , truly a great piece for photography thanks Best Buy for having such great electronics !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth It

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product I’ve been using practically for everything. From concert footage, to sporting events. Plus the tracking on it is an awesome feature. Well worth the buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome! It was simple, fun and effective to use!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Extra 3 Month Free Warranty Not Honored

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a Flow 2 Pro which I love - great product so no complaint there. Exteemely low star value reflects high dissatisfaction with the brand which destroys consumer confidence with the product. However, when first connecting to the app the user is presented with a pop-up that offers a free 3 month warranty extension for registering the products to your account. I completed the process, but the warranty extension wasn’t applied. I reached out to customer service and have had countless emails with proof of purchase, etc. However they are requesting a screen shot of the free 3 month warranty extension in order to apply their offer. Of course it’s not something that I took a screen shot of at the time and now can’t get back to that screen so it’s impossible to comply. (If anyone has a screen shot, would appreciate it if you would post). I’m absolutely disappointed that Insta360 would make an offer then refuse to honor it by asking for proof that doesn’t exist once it’s been submitted. I’m personally responsible for having hundreds of X4 cameras sold (and felt I’d do videos of the Flow 2 Pro as well which would sell many of these too) - never asked to and dime, did at my own free will - but sadly I’ve seen the customer service side (or lack thereof) of Insta360 and am highly disappointed. If you buy their products and are presented with any offers for warranties, etc. please take screen shots because they do NOT honor what they’ve offered without them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gimbal 360

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's look very cool, have a lot of viral video by this gimbal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about it! Tracking, stability, etc It have everything you need in this little thing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good the gimbal works great and really shines when I am making my weightlifting videos at the gym... all hands free and still finding out new things that gimbal does... I have upgraded from the original flow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best mobile gimbal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone gimbal for iPhone users. Provides excellent stability and the tracking features are next level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Features are the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feature rich and works great. The battery life is perfect. I’ve used DJI products also and honestly this is a step up.

    I would recommend this to a friend
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