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Customer Ratings & Reviews

Your price for this item is $2,384.99

Customer reviews

Rating 4 out of 5 stars with 22 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.7 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers praise the 15" 22.8-Lb. Built-In Icemaker for its ice quality. Many users rave about the ice it produces, describing it as "great quality bar ice" and noting that it "makes tons of ice."

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 22 reviews
  • Pros mentioned:
    Replacement filters

    Rated 4 out of 5 stars

    KitchenAid Ice Machine. Great unit but expensive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Is prepped for a water filter, but not included. Rather cheap ploy given what these machines cost. The customer relations rep was no help when trying to straighten out the filter order from their recommended supplier. Finally found them at Lowes for a better price. Will be using Lowes for the replacment filters moving forward.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noisy

    Rated 4 out of 5 stars

    Great bar Ice - but a tad bit noisy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivers great quality bar ice. clear, solid and lots of ice for drinks, but it does make a ton of noise and getting the service department in for a look-see. we have one in another property and its works great so we will see if service can right the wrong.

    I would recommend this to a friend
  • Cons mentioned:
    Noisy

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace a broken one in at a house we purchased. Works great, a little noisy. Would be nice if add would tell you that you might need discharge pump. Went to install per instructions and had to stop and order pump. Will go back and add sound deadening inside cabinet to try and quit down the noise of ice dropping and water fill pump

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Complete system

    Rated 3 out of 5 stars

    okay

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Ice quality but had to buy a drain pump separately. for an expensive device i expected a complete system.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Maintenance policy

    Rated 3 out of 5 stars

    Too early to tell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still waiting for my new ice maker. Not expected until Sept, but no date given. I purchased a previous one 5 years ago, and this is a replacement. Be aware that the life of these appliances are pretty short. So be sure to buy a maintenance policy for as long as you can get it. But I love my ice maker.

    I would recommend this to a friend
  • Cons mentioned:
    Durability

    Rated 3 out of 5 stars

    Hope for a better experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2 nd one I have bought. First one lasted 9 months and company would not honor warranty. It was $1100 to fix it. This one I paid for extra Best Buy warranty. It has not been installed yet

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Icemaker

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally redoing and moving the kitchen and decided to splurge on a little extra ice for mixed drinks . Very nice looking ice maker. Also bought a pump to go with it for the drain. Matched it up with the mini fridge.. Did take several months to get it

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Expensive but worth the price for fresh, clear ice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is as pictured and it provides clear, clean ice. Too soon to say what it’s longevity will be but Kitchen Aid is quality.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality, Speed

    Rated 5 out of 5 stars

    The best ice maker we have ever purchased.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great Ice Maker! Crystal Clear Ice (with a water filter installed) is made very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product makes ice fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have just received the product. Looks and works great. Does have some sound that seems to be all the time. Either running water or ice dumping in.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes tons of ice and install was guys were great on time and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice Machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice machine has works great, love the clear ice. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Never run out

    Rated 5 out of 5 stars

    the wet bar must have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best home ice maker you never run out of ice this is my 4th one I have one in all of my houses

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great Appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ice is clear and abundant Couldn’t be happier with the purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    it makes ice.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it makes ice as advertised. so far so good and have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The young’s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received amazing service from Andy and Jaime very professional

    I would recommend this to a friend
  • Cons mentioned:
    Defective, Poor customer service

    Rated 1 out of 5 stars

    so disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it doest make ice !!!!!! all the a+water flows out the machine !!!! and Best Buy don't want to replace it !!!! I just have a month I but it and a week I instal it !!!!

    No, I would not recommend this to a friend
    • Brand response from KitchenAidTeam
      Posted .

      Hey icemaker, we completely understand your frustrations and apologize for any inconvenience this situation may have caused you. To easily schedule service online with one of our Local Certified Technicians, please visit the following link and select " Major Appliance Schedule Service" from the options listed. https://bit.ly/3wzhBT0 KitchenAidBrand

  • Rated 5 out of 5 stars

    Graet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our ice maker. If had to do it all over again I would get one that produces more ice. I have a cooler I like to fill up for the pool. There is just enough ice for one cooler. If you are using this for just drinks it is perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ice maker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Kitchen Aid ice maker- it works great not loud and makes a good amount of ice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great icemaker!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned 3 of these icemakers in the last 3 homes....I have been very happy with all of the purchases. I would recommend this icemaker to anyone.

    I would recommend this to a friend
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