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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 559 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Symmetry Series+ case's excellent protection and snug fit for their iPhones. Many appreciate the MagSafe compatibility and the case's attractive design and color options, while some find the price to be a bit high. The lightweight and grippy nature of the case are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 559 reviews
  • Pros mentioned:
    Magsafe, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Exactly what I was looking for in a case!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case! Very pretty and has a good amount of protection (when paired with a screen protector) without making the phone feel bulky. It has a slight lip on the front, so dropping it on it’s face will not ruin your screen unless the surface is rough and jagged (like gravel). Very sleek, and the MagSafe feature seems to work well with all the MagSafe accessories I’ve tried so far.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox Case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is always my go to case, they protect my phone like no other case, great price for the quality and overall protection to keep my phone in perfect new condition.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 5 out of 5 stars

    Great color, MagSafe confirmed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE the color even more in person, and my separate PopSocket MagSafe grip magnetically connected instantly with no problem, so the MagSafe definitely works great.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Shell for I phone great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality material with magsafe. at first was not sure one's I put on my I phone , noticed that It was the right choice. Fits perfectly.... Very happy with the look.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case just hope it doesn’t get yellow like so many clear cases have a tendency to do. It works great with the mag safe charger and magnetic ring holder (both separate).

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Disappointed. Will return.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed with this case, especially coming from Otterbox. With the gold iPhone, the poor fit is obvious (see pictures). It is worst near the bottom and volume buttons. And yes, the case is fully on. It is probably not as noticeable with the black iPhone, but this is unacceptable for a case that costs $60. Furthermore, the rubber above the charge port is not very stiff. I like the look of this case and the MagSafe works great, but I plan to return it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the troubles you're having with the buttons on your Symmetry Series+ with MagSafe! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Good case but beware of color change.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great case!! For a little while….Unfortunately it starts turning a yellowish brown around the edges. If you don’t mind the color change this is the case for you. It does fit the phone pretty well though

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Great to know you had a solid start with the Symmetry Series+ case, but we totally get that you need your iPhone to stay looking sharp for the long haul. We're sorry your case has gone and pulled a bit of a chameleon act on ya, but it won't be a problem for our handy Otters to restore that natural appearance with a brand-new warranty replacement for a fresh start! You can set things in motion through the following link, and we'll take it from there.

      https://www.otterbox.com/en-us/warranty-begin

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Turned yellow

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this case but it turned yellow on the sides within a week :( I’ve had otter box clear cases before and they don’t stay clear, overall good protection.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello!

      We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Turns Yellow but works well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good item. Just gets yellow too soon and I have owned it for about a Month. Other than that I recommend this.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    OTTERBOX SHAME ON YOU

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    13 Pro Max Stardust clear cover. Yellowing looks old and dirty on my 4 month old case By Otterbox. Terrible quality at a premium price. Shame on you quality control by not keeping your eye on your job.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Case did not protect phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this for my daughter as a gift she dropped her phone this weekend with the case on, and the whole back of her iPhone 13 is broke very disappointed

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear about your daughters damaged device. Our cases are very protective, but some variables can't be predicted. We would be happy to send a new OtterBox case under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a quick call at 1-855-688-7269 with any further questions or if you'd like a new case.
      Kindly,
      OtterBox Customer Support OtterBox

  • Rated 2 out of 5 stars

    Discoloration

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The plastic/rubber section that is located around the front of started to discoloration. Rather quickly and not from everyday use

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear your new Symmetry Series+ Case has run into such cosmetic complications, but not to worry—we are on the case! Just give our handy Otters a call at 1-855-688-7269 and we'll be glad to help clear things right up with a brand-new warranty replacement that is sure to keep your awesome new iPhone looking sharp for the long haul!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Misssleading

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t fully work for 13 pro max the case slightly covers the bottom camera though it won’t affect the photos it’s just not made for this device

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there! That's odd, our cases shouldn't be covering the camera area. While it's great to know your snapshots don't seem to have been impacted, we'd love to learn more about your specific situation and dig in a bit more to see what's what. Feel free to give our friendly Otters a call at 1-855-688-7269 and they'd be more than happy to look into this for you.

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Color, Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Pretty Pink

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this hot pink case so I could find it easier inside my purse..... Always purchase an Otterbox case... I feel I get the best protection for my phone... it is a little pricey

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Magsafe, Protection

    Rated 5 out of 5 stars

    Good fit, good grip and cool color

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox soft shell cover is perfect for the Apple iPhone 13 Pro Max. The fit is snug, grip is secure, and Mag Safe feature appreciated. I’ve used the Defender Otter Box for the iPhone 12. So far, the Symmetry Series is protecting my phone just as well. The blue color is good looking. I can recommend this case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Another quality case from OtterBox

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another quality protection case from OtterBox for my new iPhone. Provides protection from drops and bumps while protecting and providing a grippy surface edge to keep a strong grip on the phone at all times.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Love the Otter Box for my iPhone 13 Pro Max.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful protection with the MagSafe Soft Shell Apple iPhone for the iPhone Peo Max 13. It holds well on the charger as well as protecting the phone from the many falls it has endured. No damage to the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally had no issues with my case. It is very sturdy and very protective because I’m clumsy and always drop my phone. Mag safe works great. The only thing I didn’t like was that it easily stained with my jeans. But overall it’s my favorite case to use with Mag Safe products.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Magsafe, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    It is MagSafe ready and fits iPhone 13 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does fit perfectly an iPhone 13 Pro Max, MagSafe ready. My MagSafe charger from Anker works perfectly. You can feel that protects a thousand dollars phone properly and at the same time it is not bulky

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Sparkle case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case - I always trust the otter box ! I am notorious for accidentally dropping my phone - and this has always saved me !!!

    I would recommend this to a friend
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