Customer Ratings & Reviews

If you are looking for a electric vertical smoker, STOP this is the one. Packaged extremely well, easy to put together, works great, holds more than enough pellets, easy to clean up. I haven't found a single thing i would complain about with this unit,

Not happy at all,assembly was easy,but the smoker it self has some problems.Doors don’t line up,one side is even,but other one is lower,also has smoke coming out of the door side more than the top it self even when is opened completely full,maybe because of door being not even.Other most important problem is temperature.Set it on 400 and temperature went up to 470,I understand it can go up then go down but not by 70 degrees for 25 minutes straight.For the price it cost I think it can be much much better

Incredible! Just finished 4 racks of ribs and pork shoulder today. The shoulder isn’t done yet but the ribs are AMAZING! Got an incredible smoke ring on the ribs. Bones literally slid right out. Love using the pellets, and the digital factor is a huge help

We received as a gift. The door was crooked and would not seal. It was used once but would not hold the temperature for obvious reasons. Pit Boss kept sending us parts that did not fix the problem. From what I can tell looking it up, it is a common problem that the door does not seal. Please verify while you can return possibly before it leaves the delivery truck.

we really like meat, fish, cheese prepared by her, it is very tasty, we are very satisfied with the purchase

Wonderful product! I’m always smokin’ something outside!

Best gift I have bought for my husband. He adores it and has used it many many times at least 50 times. It cooks evenly the glass front is a nice touch but does get dirty quickly. It is a little more maintenance to keep it clean but very much worth it. You can many different things at once. Often my husband cooks meat in the bottom, potatoes and other veggies in the middle then brownies or dump cake in the top all at once. An amazing product and ver versatile.

I started using my Pit Boss right away, it is very easy to use. The food is excellent. I love it!

Fantastic product. Works great and get a ton of use out of it. Would buy again and again. bestbuy delivery was great as well and they guys took extra time to make sure things were perfect before they left.

Great smoker. Holds the temp and is only of by 5-10 degrees which is better than most

Works better than expected. Have used pellet grills and smokers since 1991 and love how the food cooks and tastes. I bought this because I wanted to be able to make an entire BBQ dinner without having to use the kitchen oven. I did 4 racks of ribs, 3 lbs of chicken breasts, potatoes, and baked beans all in stages of cooking on this cooker and everything came out great. Love the large pellet hopper so don't have to fill in the middle of a cook and the temperature control seems very accurate so far. Would definitely recommend to anyone that likes to cook for a group.

Really good smoker for money , all recommendations from me

This is the easiest smoker to use that I've owned. Everything turns out perfect ecery time!

They dropped it off, wasnt to hard of a build, ive done jerky, hamburgers and brats in this, everything has been more than deliciously devoured

Great buy. unboxing a bit of a pain but other than that, it has been great

Great smoker and very good quality well built and plenty of space

After a little bit of a challenge putting this together, I have been very happy with the performance of this smoker. Kept heat well and was easy to use. It is very important to follow the directions on using the smoker…this is the first time I have owned a pellet smoker…was more old school (wood). But it’s easy and keeps heat consistent…and gives good flavor!

Best Buy’s total tech membership is the BEST! We’ve bought home appliances, televisions and now this smoker, and all of the installations, haul awards and assemblies have been free of charge! Also, we’ve bought phones, computers and AirPods from them and AppleCare has been free for all of them! There are extended warranties on everything as well! And the employees are always upbeat and friendly from the managers to the people that come to our home

Great smoker. Plenty of room for up to seven large briskets.

Excellent product! It’s big enough to smoke 2 huge turkey!