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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 102 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers highly value the Alarm Keypad (2nd Gen) for its user-friendly setup process and extended battery life. Many users appreciate the peace of mind it brings to their homes, while others admire its sleek design and the enhanced security it provides.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 102 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ring security system is fantastic and easy to use. I had two members of the Best Buy Geek Squad install the system for me and they were great. The keypad feels great with tactile buttons and appropriate volume notifications. I highly recommend this system and keypad, although you can arm and alarm the system via smartphone app too.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    New and Improved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded our version of Ring security to this 2nd generation keypad also replacing a couple of the door sensors. This Keypad is , in my opinion, designed with an easier user format plus the wireless option allows us to hang it on the wall effectively without having to conceal cords. We’re very happy with our decision to can our old alarm company and go totally with the Ring system

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life

    Rated 5 out of 5 stars

    Great add if you do not want to disarm w/ the app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its battery operated or low voltage with the plug-in wiring included, and I did not like where my original alarm system panel was located. I put it in the laundry room where we have quick access either through the front door or through the garage. I decided to go the low voltage way so that I do not need to recharge. It is Bluetooth and does not require wiring in the event you have no access to power. I love how the panel illuminates when it senses motion. I have an additional keypad upstairs.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Ring Key Pad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased Ring Alarm system last month for my residents and I wish I did along time ago. This system is user friendly and easy to install. I been shopping around for awhile and I felt this was the best system out of all the ones i look at. I installed 2 key pads one in the garage since I leave through the garage and the other at the entry.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Ring second keypad

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ring keypad. I have two. I use one for upstairs and one for downstairs. I like that it is compatible with my ring doorbell. Easy to use and secure.

    I would recommend this to a friend
  • Pros mentioned:
    Security

    Rated 5 out of 5 stars

    Ring Alarm System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just discovered that Ring has a complete security system. It's totally awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Long battery life

    Rated 5 out of 5 stars

    Nice Addition

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this as an add on for our existing 1st Gen. Ring system. I prefer this keypad over the original. Battery life has been great and it was easy to set up and mount.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Peace of mind

    Rated 5 out of 5 stars

    Simple system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, set up, and use. Thankful for the peace of mind it has given me.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Long battery life

    Rated 5 out of 5 stars

    Surprisingly Long Battery Life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The alarm is functional, easy to setup and has a surprisingly long battery life. I have not had to recharge since installing it several months ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Keypad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great addition to the ring security system we purchased. This allows us to have multiple keypads in the home. Set up was effortless.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Peace of mind

    Rated 4 out of 5 stars

    Anywhere and nowhere

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the peace of mind. Its easy to install wnd can go just about anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life

    Rated 5 out of 5 stars

    Best one of any kind on the market!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been there and tried them all. Thiis is best yoir evef gonna get. User friendly, easy to install & set -up was a breeze. Battery life lasts longer than advertised or even expected. Highly recommend. Purchased for my home and office.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup, Peace of mind

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing ever. Easy to use, feel safe, and peace of mind.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Works and Looks Great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a previous model before purchasing this one, which the battery exploded on. The size, quality and feel of this new keypad is far superior than the previous model in my opinion. Very simple to set up and use!

    I would recommend this to a friend
  • Pros mentioned:
    Long battery life

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a second keypad for one of our entrances. Works well, battery seems to last a while before needing charged again.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup
    Cons mentioned:
    Button lights

    Rated 4 out of 5 stars

    Easy to install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The keypad is easy to install and to use. The only downside is the keypad does not stay lit. So from far away, you can’t see what mode it is set at.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Ring Main Unit Replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Original unit started to experience problems so I decided to buy new unit. Unit was extremely easy to install and no problems occured. I would recommend this unit to all.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    Ring keypad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The instructions were easy to follow, to setup the device. It provides great security coverage to disarm, arm, or using emergency features in various locations in my home. Overall I'm extremely satisfied with the product and highly recommend it to anyone seeking a good home all in one security system.

    I would recommend this to a friend
  • Pros mentioned:
    Easy setup
    Cons mentioned:
    Lack of documentation

    Rated 3 out of 5 stars

    Security system install.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the most part satisfied with install. Didn’t have any explanation on system, namely keypads. Had to watch tutorial to know how to arm and disarm. Also one of my door sensors isn’t working so I need to call them back out. The worst thing is he didn’t clean up after himself. He left all the boxes and packaging on the floor.

    I would recommend this to a friend
    • Brand response from Ring
      Posted .

      Hello Lilred88,

      Thank you for taking the time to share your experience with us. We understand the importance of a seamless installation process, as this allows you to start using your Ring Alarm right away. What you describe is not the experience we want you to have, rest assured we hear you and are here to offer you some help.

      Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option which helps you find topics that were already posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today!

      Thank you,
      Antonio from Ring Ring

  • Pros mentioned:
    Easy setup

    Rated 5 out of 5 stars

    2nd Gen Keypad Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this 2nd Gen keypad as an upgrade when 1st Gen keypad stopped working. It was easy to setup and works well with all the original components. Takes up less space than the 1st Gen pad. Nice!

    I would recommend this to a friend
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