The coolest tech for the best mom everMother’s Day is May 11.Shop now

Skip to content
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 644 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the 43” Class DU7200 Series TV's excellent picture quality, with many describing it as "crystal clear" and "amazing." The TV's Crystal UHD display and 4K resolution are also commonly praised. Customers also appreciate the TV's user-friendly Tizen operating system and its great price point. However, some customers have expressed dissatisfaction with the TV's remote control, finding it difficult to use, especially in low-light conditions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 644 reviews
  • Pros mentioned:
    Easy setup, Picture quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great price and good size.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality. Easy to set up, lightweight, simple to plug in cable, USB, HDMI, etc. and be ready to go. Minimalist remote control has taken some getting used to, really needs a few more markings on buttons!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Can't go wrong with this Samsung TV!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has a Crystal Clear picture. At 4k, 60htz you cannot beat this deal. Also the TV is Smart with NVIDIA Sheild. You can also play games from the TV. I just use my Series X. Either way ive been really happy with this purchase. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful TV great picture & perfect size for bedroom not too little & not to big.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value and sharp picture

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Like the simplicity of the remote control. Overall a great value for the TV. Navigating through ate apps and menu is a bit sluggish at times but not a big deal. Would not prevent me to purchase the TV again. AirPlay from Mac and iPhone worked out of the box once the TV was connected to WiFi. That is the feature that made my decision in purchasing this TV and it works beautifully and seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung TV great for mom!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Samsung TV (and a separate soundbar and subwoofer) for my mom. This is her first real smart TV and is extremely easy for her to use. She loves the main screen layout where she can select which TV source she wants to watch. The TV sound is OK, but with the external soundbar and subwoofer, the TV output is perfect. No more cranking up the sound to hear it anymore. The TV size fits perfectly in her TV room and the colors and dimension of pixels gives her an immersive TV experience. I would buy it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Samsung

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My other Samsung Tv that I had in the bed room was over 10 years old. It started having some issues so I bought this one. Just the right size, easy to set up, awesome picture and alot of channels with the internet.This Tv would be great anywhere, especially a larger one for livingroom!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV, Budget Price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture, feature packed, plenty of inputs for external devices. Great price. Samsung is always at the top of my list.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and works wonderfully. Bought for our guest room. We wanted a Samsung smart TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    My Review

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always the Samsung TV purchased from Best Buy has worked without fail great deal great price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good size & quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is excellent the size fits perfectly on my tv stand in my bedroom ive been a Samsung person for years all my device's from phone to tablets and tv's or all from best buy even my kids love there products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Snob

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I saw this Samsung TV displayed at Best Buy,I was truly impressed with the size, clarity of the color and off course the price.The smart TV provides channels I enjoy watching. Enjoy learning all its features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the tv to use in my kitchen and I don’t really like to eat in bed so most of the time I stay in kitchen eating and watching my tv and I have no complaints about it

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Good one, like Toyota or Honda cars, reliable!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with excellent picture quality; however, I wish the remote had voice control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolute Best Buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my new 43" Samsung TV. Picture is crystal clear and fits great in my home office.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I LOVE SAMSUNG TVs, NOT THIS ONE

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new duX000 series is not the quality of the previous TU690 or cu7000 series. The Tizen OS is now just like every other Vizio or Hisense, filled with ads for TV shows and the apps are just links. The LED screen overlay clarity is not Crystal like previous versions. The picture is only Samsung quality when it is displaying generated graphics like animation or CGI. The remote is absolutely worthless unless you only watch Netflix because every time you go to hit the back button you are going to launch the Netflix app. I would not have bought this TV if I knew it was going to be so cheap feeling in operation and lack the quality of Samsung picture qualtiy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi FloridaManOutHere,

      Thank you for your purchase and detailed feedback on the DU7200 TV. Please know your feedback is important to us. I have a few recommendations that may improve your experience.

      First, let's ensure you are running the latest firmware on your TV. Go to Settings> Support> Software Update.

      Next, there are several picture settings available to adjust.

      Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:

      1) Standard: Default mode suitable for general viewing environments.
      2) Natural: Reduces eye strain for a comfortable viewing experience.
      3) Movie: Most suitable for watching TV or movies in a dark room.
      4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

      You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.

      For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.

      - Off: Picture Clarity Settings will always be off
      - Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
      - Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.

      I hope these tips help!

      If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Just chilling

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv fits nice in my truck. I didn't need to by a firestick. just use smart view from my s24 phone.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having some issues with flickering but the picture on the TV was great when it worked. I returned it but will get the same version, just bigger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My First TV Upgrade

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color, amazing for movies, fits my smaller area perfectly

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    An additional $60 will purchase a better quality T

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a long time purchaser of Samsung TV's, and other Samsung products, I was somewhat disappointed in the quality of the picture and the access to the menu. The remote control was also not very user friendly. This item was overpriced by $50.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi LaLaDee,

      Thank you for sharing your thoughts on the picture quality of your DU7200 TV. I have a few recommendations that may improve your visual experience:

      Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:

      1) Standard: Default mode suitable for general viewing environments.
      2) Natural: Reduces eye strain for a comfortable viewing experience.
      3) Movie: Most suitable for watching TV or movies in a dark room.
      4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
      5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.

      You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.

      You can learn how to use the Samsung Smart Remote right from your TV! Just go to Home> (left directional button) Settings> Support> Remote Control Guide. Find details on how to use the Samsung Smart Remote. Press the menu to use a variety of functions of the Samsung Smart Remote.

      If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    It’s like being at the movies!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV! We love it. The size is perfect, and the picture is superb. It’s like being at the movies, but on your couch!

    I would recommend this to a friend
Sponsored