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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 246 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Frame TV's picture quality, anti-reflection coating, and slim fit wall mount. They appreciate the ability to display art when the TV is not in use, transforming it into a stylish home décor piece. While some customers express disappointment about having to pay for additional artwork, many find the overall experience positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 246 reviews
  • Pros mentioned:
    Anti-reflection, Picture quality

    Rated 5 out of 5 stars

    Amazing TV with Exceptional Features!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am absolutely thrilled with this 55" Samsung Frame TV! The ability to use it as a frame is a fantastic bonus, seamlessly blending into our living space when not in use. One of my favorite features is the anti-glare screen, which ensures the picture is excellent at all times, regardless of lighting conditions. Additionally, the connection box is a game-changer—it allows me to connect all my devices to a single box, resulting in only one discreet, hideable cord running to the TV. This setup is perfect for anyone frustrated by the tangle of cords that typically clutter entertainment centers. While there is a fee for the subscription service and a bit of a learning curve (which may be intrinsic to Samsung TVs or just this model), the overall experience is outstanding. Oh, and did I mention the remote is rechargeable by solar or USB-C? Such a convenient feature! The only downside to living in a small apartment is that I can't fully showcase this TV's capabilities. However, when my wife and I move to a bigger place, we plan on purchasing additional units of this TV for our expanded living spaces.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Picture quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressed with how realistic paintings look displayed on this TV. It waa easy to mount and looks great with its low profile. Overall very satisfied with it.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Samsung framed TV and art display

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sales people at Best Buy guided us with this nice matte-surface, framed TV to display artwork on our living room wall when not in watching mode. It matches our other decor and we can enjoy beautiful paintings, landscapes and almost any visual imagery - some with soothing audio tracks like surf, birds chirping or wind blowing - great for relaxing while reading or in remote work mode. Installation with the Geek Squad went smoothly and they were all very knowledgable and polite. Thanks again Best Buy for our new favorite Samsung electronic device!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Wall mount

    Rated 5 out of 5 stars

    You won’t regret it!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV looks great and it is as advertised. Came with the slim wall mount, which made it perfectly blend in with the other frames on my bedroom wall. I absolutely love it! You might wanna give it a try as well and you can always take it back if it doesn’t work for you, but i think this is a great choice for art lovers.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Everything I wanted from a designer point of view

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV meets my design criteria. I wanted a TV that would fit well in my family room that would also look good when Im not watching. I only wish they would have more free images. I ended up using my own photos but needed to make adjustments to make it fit. Paired it with a matching samsung sound bar and happy with the combination.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best TV Best Wall Art

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my 55” Samsung framed TV. It’s been the only relaxing thing in my hectic crazy days. I feel so relaxed looking at beautiful pictures on the screen instead of a black tv screen. The pictures change every 3 minutes. They have free pictures but I eventually bought the Art Store package. I need lovely beautiful artwork to look at. I did signed in to Amazon Alexa, Prime Video, Netflix, You Tube, Apple TV. I checked out the various shows, news and movies that Samsung had. However, the best feature is the Artwork. I picked a black frame around my tv. So, pictures from the ArtStore look like a painting on the wall. I select different series of artwork as suits my mood. The remote is solar battery so no more trying to replace the battery. It was money well spent. Next time, I will get a bigger frame tv. The TV squad from Best Buy were great. They had to rewire the whole system because of the way it was installed by previous installers. They really know their job. I signed up for the yearly Best Buy plan. There was no way, I could set it up on my wall. With the wiring issues, it would not have worked without the knowledge and expertise of Samsung TV team, Samsung Washer, Samsung Dryer team and the Laser Printer and Writing Table assembly team. Samsung is an excellent brand. The Samsung TV is easy to use. The tv guys got it all set up for me and showed how it worked. They were awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture quality

    Rated 5 out of 5 stars

    Second one

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a 65 inch in 2019, heard the newer models were slightly thinner and decided to upgrade my partners living room tv. Paired with a soundbar and Deco TV frame to match.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Love this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. I did not think I would ever use the 'Smart' capabilities but I do. It is quite easy to use it as an old style TV which I do half of the time but I now do a lot of streaming which is a completely different world in TVs now. Paramount, Youtube, Netflex, PBS and a great many more are easily available directly from the TV rather than needing to cast from my phone or PC. Initially my only complaint was that I thought I actually had to pay to have pictures in the picture mode but I found a way around that. The picture option still annoys me but only in a minor way. The 'black' quality is not as good as the LED but I do not notice it. Non-HD TV shows look a bit odd but I have grown use to that as well. Sometimes it feels like I am in a theatre rather than at home with a TV. Again, adapting to it. I am very pleased with this TV and the team that installed it. Oh, and the other big, big win is that I don't have dozen of cables running from the TV to my various boxes. Instead the TV has a very thin wire that powers the TV and connects to a box which other cables connect to. That box sits with my cable box and DVD player. I would give this a 4.9 Star if available. Because of the picture annoyances I had to drop it below 5.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Great piece of art.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Easy to install and use. Really smart engineering and design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Addition (TV above fireplace)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've wanted a Frame TV for a long time, but heard that there were various issues with the technology. I took a chance after I redecorated my living room and hated having the TV over the fireplace. From Best Buy's sales team, the install team and this amazing TV, I couldn't be happier. The best part is that my living gets a lot of late afternoon/evening sun that hits directly on my TV. The Frame has a matt finish and I can watch it with no glare. Besides the art is fun to play with and I love walking through the living room and just seeing a framed picture.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Perfect fit!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The frame tv is a lot of fun , love the look. With an added bezel, you can’t tell it’s a tv. The tv added fun to the room. We mostly use it for the art work feature but is also nice to watch a game. We added a Samsung sound bar and sub for the perfect combo to our new sitting / whiskey room !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy on the Eyes and Fun for the Family

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great in the living room. My wife and family love the aesthetic and convenience of this high-quality television. We don't have cable and all our streaming services are easily accessed from the Home screen of the TV. Using a streaming game service, we can even play video games on it. We installed it ourselves with no problem in about 90 minutes one afternoon. We subscribed to the Art membership service at $50/yr. And having world-class visual art on rotation in the living room is worth the slightly more than $4/month that represents. Getting this on sale from Best Buy made it even better!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Absolutely love it!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is amazing and omg does it look crazy good as a decorative piece. The sound quality is shockingly good in comparison to the previous model. I was planning on getting a sound bar like I did with the previous, but don’t think it’ll be necessary. Totally recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still great after a year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Frame met our expectations. We’ve had it almost a year and it’s been a really nice fixture in our living room. The art subscription is worth it, because you get to show some world class art pieces and The Frame really does them justice. Just remember to think about where the external box will go. We had to buy an AV wall box to hide it but it all turned out great.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great above our fireplace

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the perfect addition above our fireplace in our historic home. We went back and forth on mounting a TV or hanging a painting and this gives us the best of both worlds. Love the art feature and pleased with the Samsung interface.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was perfect for our new fireplace wall. We placed it above the mantle and added a custom frame for a great look. Subscribe to the art feature, it’s worth it and the flush mount, matte screen really does look like a custom art piece.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Colors pop.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the television on sale. It is a very nice television, almost as vibrant as my OLED, but at a much lower price point and looks beautiful in “art” mode above my living room fireplace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV upgrade.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV replaced a Vizio TV that we had mounted above our fireplace on a swinging mount. The install was very easy, the separate control box is perfect for an understated installation. The picture quality was a huge upgrade, dark colors and 4K content is so much better. The art feature is very nice but I was surprised by the subscription requirement. Overall, a great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Picture frame TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really enjoy this picture frame TV , we have it behind our Bar and currently have a holiday picture showing a Christmas tree, I’m sure at some time soon we will play a football game or 3 on it.

    I would recommend this to a friend
  • Pros mentioned:
    Wall mount

    Rated 5 out of 5 stars

    Wow! Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting a frame tv for a long time and finally pulled the trigger when it was on sale over the holiday season. It looks great mounted and we are really happy with our purchase.

    I would recommend this to a friend
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