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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 117 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers recognize the 55” The Frame Customizable Bezel for its easy installation, beautiful design, and perfect fit on the Frame TV. They appreciate the great picture quality and vibrant colors, which enhance their viewing experience. While some customers find the price to be a bit high, many agree that the bezel's quality and functionality justify its cost.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 117 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best Looking TV in the house!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TVs spend more time Off than On so this Frame concept is brilliant! My OLED TVs are brighter and faster but I can’t leave static art displayed on them because of burn-in. The frame LCD can run 24 hours a day without burnin or high power consumption. This TV has a large “brain” in a separate box that requires professional installation (or decent DIY skills) in the wall behind the TV, but totally beautiful when done. Completely flat against the wall. I also ordered the beveled white frame as well. I highly recommend the combination. Nothing but complements by the people who see this. Mine is also placed outdoors in a covered patio but the sound from the embedded speakers is still more than enough to be heard. I was worried that the lack of walls might mute the volume but it is totally fine without the need for external speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Living Room Elegance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sand gold frame is the perfect complement to any living room decor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern Brown Bezel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits on the TV well without issues. The sensor is obscured with it, which is well known, but it still works fine. I'm happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice painting err! Picture.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv, wife loves the picture option for above our fireplace. The picture is nice, the sound is ok (Would deduct 1/2 point for the sound). Overall the quality and software for tv is pretty good. Ordering a wood Deco frame to really make it appear to be a painting. Fun part is, we can change the pictures for any season. Big plus for my wife!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A Must Have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect addition to my Frame TV. Since the TV is mounted on a shiplap white wall, the white picture frame was a must.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Frame tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Looks great installed on the wall. The geek squab did a great job setting everything up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Icing on the cake

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There should at least be a basic one of these that comes with the TV. Having this kust makes it look that much better and makes it look like actual Artwork. Easy to install, snaps right on.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good value if you buy with TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matches our hutch for install great. Easy to snap on. It was half price with purchase of TV which made it's value worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice finishing touch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a hard-to-find product that Best Buy had for a good price and with fast delivery. Keep up the good work. Thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love my frame tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love my frame tv, i received many compliments with this tv, it really look like an artworks when the tv is off, very beautiful I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real art-like!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooo many compliments on my tv with my frame! Everyone thinks it's art!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Interactive art is super cool

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super clean install for free with Totaltech membership. Love the artwork

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Changes the perception

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the added cost, wish they had more color options

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice appearance but horrible design

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clips keep falling off. I’ve lost 2 of them. Not very sturdy

    No, I would not recommend this to a friend
  • Pros mentioned:
    Appearance, Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic frame for the Frame especially if it’s on a white wall. It was on back order and we waited a couple months but it was totally worth it. Really helped it blend in. Snaps on easy. Could be less expensive but it works, so maybe you get what you pay for here.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Pretty Darn Nifty.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Very slim. Picture quality is great for QLED. Minimal glare even though we placed TV upstairs near a window and door to the outside. Sound is alright, for larger rooms would definitely suggest a soundbar or sound system. Also, mounting system instructions a bit difficult to follow with a system intended to be used with every Samsung Frame TV size instead of one specifically for the size bought. Love the ability to customize the outside frame. Suggest investing in a cord hider for the best ambiance.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Jeremiah,

      I’m happy to hear you’re enjoying Samsung’s beautiful and sleek Frame TV. Showcase art, photos, TV, and movies in stunning 4K resolution on a display with customizable bezels to enhance your décor. If we can assist with anything, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.

      ~ Samsung Pro Samsung

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Simple but good design

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well designed product, easy to install and very intuitive to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and beautiful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and so very easy to install. Four pieces snap together magnetized! Love it!!

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 3 out of 5 stars

    OK, feels like it blocks/messes with sensor

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although pricey for what it is, I love the added look to my TV. The brown is pretty close to the black so it isn't a HUGE change from afar, but the other colors would be really nice. I used the TV for a month before putting the bezel on so my biggest frustration is that once I put it on, it seems to interfere with sensor for the remote. It was installed correctly but I took off and reinstalled and the same issue.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      CKMinnesota,

      I apologize for any confusion regarding the remote – please know the Solar Cell remote does actually pair to your TV via Bluetooth; an RF signal is only emitted when pressing the power button, which at that time, will need to be within the sensor’s line of sight. If your remote’s signal is still unable to reach the TV, please do make sure the Customizable Bezel is snug in place and tight against the TV bezel to prevent any possible blockages.

      If the issue persists after performing the above, please reach out to us again and an agent will gladly help with further troubleshooting assistance or warranty service. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Frame issues take away from the experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. Love how it fits in. Love the artwork. Not the best sound, but acceptable (no where to out a soundbar). Picture is great, tv and art. BUT... it will NOT maintain the HDCP connection with my TiVo unit. In order to play anythin recorded on TiVo, you have to shut off the TV, and reboot the TiVo unit... EVERY time. Really annoying.

    I would recommend this to a friend
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