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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 277 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers love the Commander USB ScanSmart Laptop Backpack for its spaciousness, pockets, and USB charging port. They appreciate that it can fit a lot of stuff, has plenty of pockets for organization, and allows them to charge their devices on the go. While some customers have concerns about its durability, many find it comfortable and stylish.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 277 reviews
  • Pros mentioned:
    Pockets, Spacious

    Rated 5 out of 5 stars

    Swiss gear backpack versatility

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this backpack for a few months now walking to and from school and this backpack has done a great job not only for its space but also for its good weather protection from the rain and all the small pockets that perfect for a myriad of things

    I would recommend this to a friend
  • Pros mentioned:
    Pockets

    Rated 5 out of 5 stars

    LOVE AT FIRST SIGHT

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a marine I proud myself in always being ready and having the right tool for the job. Technology wise this is my go to on the move producer bag. I was able to fit while traveling a - 1)microphone 2)audio interface 3)Akai MiniKeyboard 4) mouse 5)external harddrive and the large 6)17.5in Alienware computer. With more room left for books and other items. There's so many pockets organizing has never been so easy. This bag is currently in first place in my hall of fame of bags that were just meant for man to have. Infront of Triple Aught's Lite bag (tactical)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gear bag.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent gear bag. I record audio & video in random locations & have been searching for the perfect bag to hold the essentials to grab & go. I actually bought a few different bags to sort all the microphones, recorder, compact stands, laptop,two headphones, projector, rechargeable battery for everything & after packing them all up, this bag was the only one that fit everything & had compartments that made sense. All one type of gear in a specific pocket means I don't have to empty everything out to find the particular item I need. Returned the other bags and made this my garbage & go bag. It even fit my 62-Inch Camera Monopod when it is shrunk down to smallest size.

    I would recommend this to a friend
  • Pros mentioned:
    Pockets

    Rated 5 out of 5 stars

    Good bag

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The backpack itself is well constructed and work, but together, there are a lot of pockets for me to place any electronics and other daily use items. There is a shoe compartment that integrates along with the backpack. I really like the charging bank pockets and pass through holes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very durable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this for 3 months. I took it with me on two plane trips and have used at work every single day. Holds my lunch, two waters, my screwdriver kit, a book, 16” laptop, mouse, battery pack, and my tech bag comfortable. No noticable wear on the zippers yet.

    I would recommend this to a friend
  • Pros mentioned:
    Pockets

    Rated 5 out of 5 stars

    Great Bag

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this bag, it is quite big and holds lots of stuff with individual pockets designated to certain items. I also like the shoe/extra compartment at the bottom. Was helpful when traveling due to its size and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Best Buy Employee

    Rated 4 out of 5 stars

    Super Durable and Functional

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this backpack for 2 weeks traveling across Italy. Held up very well, and holds an insane amount of stuff, while looking good. Minus one star because the laptop pocket can accidentally open causing all your stuff to fall out. This only happens if you leave the both zippers at the top, but still annoying.

    I would recommend this to a friend
  • Cons mentioned:
    Design, Durability

    Rated 1 out of 5 stars

    Don’t buy bag unless you like to lose stuff

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the worse backpacks I have owned. The design in theory was good but they failed to make a good product. The chest strap broke off within few days of buying the bag. They put the compression straps that should hold the whole bag together on the front side of the laptop pocket so it doesn’t hold the laptop pocket together and if it come open the rest of the bag folds away from the back straps. The zippers have no friction and unzip randomly. I lost my birth certificate and all the other papers in the front of the bag when going to work. It’s scary because I don’t even know what I put in the sleeve with the brith certificate. Between the layout and zippers my laptop has fallen out couple times. Once I just picked the bag up and the laptop pocket came open and everything fell out. Another time I almost lost my laptop while riding my motorcycle one of the times. I learned you have to make sure both zippers are all the way down on one side or the other to keep the laptop flap from opening. But since they’re at the bottom of the bag, I lost some little things that were in the bottom of the pocket when the zippers separated a little. There are more problems but that should be enough to tell you do buy this bag.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    JuanC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good backpack for traveling or simply for your everyday life to carry the necessary items like your computer, your tablet, your drink, etc.

    I would recommend this to a friend
  • Pros mentioned:
    Pockets
    Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this backpack. Was impressed with how well thought of the compartments are and the added feature is really nice. However, with that said, i was very disappointed that she seams ripped after a week of use for school. DISAPPOINTED

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best backpack ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best backpack Ive ever owned. Very well designed and looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing backpack

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son uses it for his books and folders since he doesn't use his locker and everything fits in it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great bag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great multipurpose bag for my everyday life. I already have recommended it to a few friend's.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Bag for best price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it in a deal and it’s the best bag so far I have.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    USB outlet is not included on SA5358

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Advertised with a USB outlet. Best Buy pictures show the Outlet on the left shoulder strap. However, there is no outlet on the one I just received from Best Buy.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Pockets, Spacious

    Rated 5 out of 5 stars

    Great Computer Bag

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow. What a bag. I've never used this brand before but I'm a convert, for sure. It is so spacious and the plethora of pockets and places to hold things is great. I've eliminated my old computer backpack and a carrying bag for work by using this backpack. My only issue is that the water holder seemed a bit small. I had to buy a smaller water bottle to fit into the pocket but it was worth it. The pack appears to be very well made and sturdy in addition to having all of that space. I'm very happy I saw this advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Pockets

    Rated 5 out of 5 stars

    Super backpak

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is cool. Tons of storage. Perfect weekender bag! It literally has a pocket or spot for every thing. I have a 14in gaming laptop and cooling pad that fits, along with the power brick for it, the shoe pocket is cool. I would def recommend to anyone. I love the USB port on the backpak too for quick charging. It is very sturdy and well built.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Durability

    Rated 4 out of 5 stars

    A great bag. But worried about the longevity.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this to carry my laptop and other electronics while on the go. I carry this bag everyday as someone who works IT and is a tech enthusiast. Pros: Very spacious, great organization and use of space, build quality is better than your average backpack, the straps have areas to clip on a transceiver, and even a little pocket to put my vape in, the bag is very comfortable and offers good cushioning and breathability on the back (even when weighted down). Cons: I am not so sure about the material they used. My impression when I first picked up the backpack was that it felt really light weight/thin when compared to similar bags I have owned. I suppose if it lasts a long time that would make it a pro... but it doesn't instill much confidence. When I pay a premium price I expect a premium feel to the item. If the materials on this bag are ever to rip, tear, or wear holes into it I will be back to update this post immediately. When I pay this much for a bag I expect 5+ years out of it.

    I would recommend this to a friend
  • Pros mentioned:
    Pockets, Spacious

    Rated 5 out of 5 stars

    Great backpack!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this book bag, it has plenty of room for my 15" laptop plus my notebooks and textbooks for work. I also love the insulated pocket on the side to keep some small items cool throughout the day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended, made to last forever!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing backpack! We bought this for our high school freshman nephew to replace the old he has of the same brand. These have so much storage and the straps are comfortable when when it's full and heavy. There are tech compartments for everything and it's so well made. You can pay the same price for a Jansport and not get half the quality offered with these!

    I would recommend this to a friend
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