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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 532 reviews

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Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the picture quality, price, and easy setup of the 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV. They appreciate the vivid colors, sharp details, and great sound. Customers also find the TV to be a great value for the price, with many features typically found on higher-priced models. The easy setup process and user-friendly Fire TV interface are also praised. However, some customers have experienced issues with the Fire TV interface occasionally showing ads, the remote having a delayed response, and the TV not recognizing external devices like soundbars. Additionally, a few customers have reported problems with internet connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 532 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    The wife loves it and so do I

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having this tv for a cpuple weeks, and thus being the first time owning the TCL brand, I am overlly happy with this tv! The picture is great, like really good. The colokrs pop and the darks are pretty good for not being OLED. Pros: Decently smooth OS operation Great Picture quality Remote quality Reliable internet connection Price Cons: Light Bleed visble in really dark scenes Speakers sound okay but not great Those being said, Ive come to really like this TV. The few cons that it does have do not have any significant impact on or outweigh the goods. I would hoghly recommend considering this tv for the prive point/size.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Andrew,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    "I recently purchased the TCL - 65"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have recently acquired the TCL - 65" Class Q5-Series 4K UHD HDR PRO+ QLED Smart Fire TV (2024) and I am thoroughly impressed by its exceptional picture quality and advanced smart features. The colors are vivid and realistic, showcasing deep blacks and remarkable detail, even during fast-paced action sequences. The user interface of the smart platform is user-friendly and straightforward to navigate, offering a broad array of streaming applications. Additionally, the sound quality is commendable for a television of this size. In summary, this television represents an excellent option for anyone seeking a premium viewing experience at an affordable price.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi EdnaR,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Soooooooo happy with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG… need I say more, well of course I will. Picture perfect, Sound incredible. Colors vibrant. Comes with 1 year manufacturer warranty and I purchased the extra 5 years for a mere $69 bucks the was a complete steal for $329… really how could I go wrong. So pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    PERFECT budget TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just moved into an apartment and needed 2 tvs. I was contemplating a 65” and a 55”. But when I saw the price difference and read some reviews I ended up just getting 2 65”. One for the living room and one for the master bedroom. I just have to say i cant beleive they are this affordable! They feel like a nicer tv versus what they are priced at. Sound might be a little lacking, but I always use receivers or soundbars anyway. Picture is amazing, and lots of access to settings. Always wish there were more settings, but this has a surprising amount.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Affordable with crisp picture and brightness

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with the brightness and clarity of the picture in brightly lit room. The brightness is excellent when lights are dimmed. Opening apps and shows seem slower than previous TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Internet connectivity

    Rated 4 out of 5 stars

    Maybe I over paid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture and sound is great it was working fine till 4 days ago when it started dropping the internet connection. We tried all the suggestions so contacting CS in am. Idk

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Impressive Picture Quality and Great Value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the TCL QLED TV from Best Buy, and I couldn’t be happier with my decision. The picture quality is outstanding—vivid colors, deep blacks, and excellent contrast, thanks to the QLED panel. Watching movies and shows feels like a cinematic experience, especially in 4K. TV interface (depending on your model) is super intuitive and fast, making it easy to switch between apps like Netflix, YouTube, and Disney+. I was also pleasantly surprised by the sound quality, which is clear and loud enough for most rooms—though I might eventually add a soundbar for a fuller experience. Setup was quick and straightforward, and the design is sleek with thin bezels that give it a premium look. Overall, this TV offers top-tier features at a budget-friendly price. Highly recommended for anyone looking for great quality without breaking the bank!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RavelR,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote

    Rated 5 out of 5 stars

    I like this big TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, great price. The only downside is the remote response is not as fast as the FireTV cube

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Patio TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, great picture and easy to install. I was able to adapt the existing mount to use with the new TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    TLC 65 inch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new TV the picture is great and the price for 65 inch. I highly recommend it.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi JesicaB,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! At TCL, we are committed to delivering premium products with world-class customer experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TCL 65” with ultimate performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently got the TCL 65” Class Q5 Series 4K TV, and I’m beyond impressed! The picture quality is sharp, vibrant, and immersive, making every movie and show feel like an experience. The smart features are super easy to use, and the sleek design looks fantastic in my living room. For the price, this TV offers unbeatable value with great performance. Highly recommend it!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Vicky,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and awesome sound, color, and options. I am able to get all channels just using the antenna setting. Say goodbye to cable TV and more money in my pocket. The antenna that I used is very inexpensive so I know that if I invest in a better antenna, I will be able to gain even more channels. This TV has several options, and the sound is incredible. Very clear picture very clear audio.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Tcl tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall for the price of the tv. Quality. Great. Service. Great. Unfortunately it does from time to time have minor lag when navigating through the menu/home screen. And from time to time some applications won't work properly, but when you unplug and plug the tv back in. Quickly resolves the issue

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RenzA,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Sale item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this tv on Black Friday deal. For the price, it’s a steal. Decent picture and size, the UI is a bit laggy and the sound isn’t the greatest, but this is just a tv for the living room/family. Gets the job done, I would say when it’s on sale it’s worth a grab.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Gibby,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 4 out of 5 stars

    65 inches, good panel quality & VRR under $400

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good panel by way of panel lottery/contrast/color, HDR is lacking but low light rooms i.e. basements help offset this by adjusting contrast accordingly. You also get access to VRR across 2 or 3 HDMI ports at 65 inches, a great feature set to have for PS5/Xbox/PC. Typical gripes about tv speakers but you shouldnt be using them anyways. Also happy to see TCL makes a decent remote. Picked up on sale under $350 for a tv with this kind of feature set. The future is here, folks. Reference panel pictures don't do it justice, it really is an exceptional optional for this price.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV as an upgrade to my 2016 Samsung. Picture quality and sound are great. There is a bit of lag with the fire tv system/remote that im hoping will get fixed with updates. Other than that, worth purchasing.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi RicanAres,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice Image

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the first TCL tv than I bought, and I’m so happy, the picture is so clear, the bright it’s perfect, the sound its little low but it’s ok, I love my tv.

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi AngelE,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Rated 5 out of 5 stars

    Best Buy for the Money! ;)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you really cant do better! the built in interface is a little slow but again for the money the picture quality and brightness even in a well lit room is amazing! I am really happy with this TV! Look how bright it is in the attached picture even with lights on and sun coming in the window!

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi DavidM,

      Thank you for taking the time to provide your feedback. We hope that you are enjoying your TV thus far! We are always looking for ways to improve, and your feedback is greatly appreciated! If you need any assistance please contact us at [email protected] with your contact information and a description of what you need help with. Someone will get back to you as soon as they can. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TCL 65" TV - love it!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier with our purchase! From the customer service to the product itself - outstanding!! Hannah was incredibly knowledgeable and helpful! The TV is everything we were hoping for!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works pretty good!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old TCL tcon gave out, bought this one while i waited for parts, decided to keep it since the quality for the price was worth it and im able to play my PC games at 4k 60fps! I would recommend this for someone on a budget, or you could save up a bit more and get the hdmi 2.1 version for its extra benefits

    I would recommend this to a friend
    • Brand response from TCLExpert
      Posted .

      Hi Emmy,

      Thank you for taking the time to provide your feedback. We're thrilled that you are enjoying your TV thus far! Our TVs are designed and engineered to have a quick and easy setup, be user-friendly, and provide a great viewing experience. We hope you continue to have a great experience and explore more of the great features our TVs have to offer. Enjoy!

      Thank you,

      Sara
      TCL Customer Support

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