SimpliSafe - Video Doorbell Pro - Wired - White

Added this to our existing Simplisafe install. From unboxing to up and running took about 15 minutes total. Just like everything we have from Simplisafe, it's very well designed and easy to use. Image quality is very good (1080p) and the 150 degree view is plenty wide enough. The video lag is about 3 seconds (as is the audio each way when using 2 way conversation). Notifications from motion detection and doorbell press take as little as 3 seconds (wifi) and the longest one I've seen was about 6 seconds (over Verizon cell). I've given this five stars, but in truth, I'd probably say it's 4.5. The two things I would like to see improved are 1) recording the conversation only gets the door side of the conversation and 2) I wish that Simplisafe would support 5ghz wifi. Simplisafe says that 2.4ghz has longer range and pentration, which it does, but it's also the more crowded wi-fi band. I wish we had a choice in that. Note that we have a very simple analog "ding dong" doorbell. I've read that there are issues with electronic doorbells. So, before you buy, you might want to verify your doorbell type and contact Simplisafe if you have questions.

We have been wanting a doorbell camera for a while, me especially because of my physical limitations. It's frustrating when someone rings the doorbell and when I finally get to the door, they have walked away. It's also frustrating when it's a solicitation visit and there is a sign on the front door stating No Soliciting. We are planning on getting an alarm system eventually, and I have been looking at the SimpliSafe system. Therefore I figured the SimpliSafe video doorbell Pro would be the obvious choice since it integrates with their alarm system. Since I was going to install whatever video doorbell we purchased in place of the original doorbell, it didn't matter that the SimpliSafe video doorbell is not wireless. Even so, we looked at the other video doorbells comparing them, and talked to a Best Buy team member, telling him what we wanted to do, asked him a few questions and then asked him for his thoughts based on what we told him. He said for what we have planned, the SimpliSafe video doorbell Pro was the best choice for us, even if we didn't eventually get any alarm system. I had the SimpliSafe video doorbell installed in less than half an hour including modifying the original doorbell plate to be able to securely mount the SimpliSafe mounting bracket with two screws. Securing the original doorbell plate to the wall was a little more difficult because the SimpliSafe mounting bracket covered the bottom hole. I ended up using silicone adhesive to mount the original doorbell plate to the wall. When I attempted to ring the doorbell nothing happened. Step seven in the instructions state to switch the power on, then step eight states to press the doorbell button and asks did you hear a ring. I did not, and it states to turn the power back off and check the connections. I didn't need to do that because I checked that the doorbell chime worked before I attached the doorbell to the backing plate by jumping two separate areas on the mounting bracket; where the wires connect to the bracket, and the two copper contacts embedded in the mounting bracket just above the two screws where the doorbell wires are connected. There is a note at the bottom of step eight that states the battery may need a few minutes to charge before the camera can be connected to WiFi, but it should also state that the battery may need to be charged before the doorbell will ring the chime, because that's what I had to do. I let the battery charge for about ten minutes and the chime now rang when pressing the doorbell, however, it did not ring the second part of the chime, it dinged but it didn't dong. There was also a buzzing noise coming from inside the doorbell chime. Those issues are covered in the installation instructions and would take me off subject to include it hear. There are three face plates included, cloud: (white), obsidian: (black), and jade: (a light shade of green). The jade happens to be a close match to the color of our house, so that's what I installed. There is also a base that is angled downwards, but an sideways angled base is not included. Screws and plastic anchors are included if you're installation will be on brick or stucco. If my house only had a hole for the wires instead of an electrical box buried haphazardly in the concrete block, my installation would have been a lot easier and cleaner looking. The video doorbell can be secured to the mounting bracket with a small Allen® screw inserted in the bottom of the doorbell to deter anyone from removing it. The picture is clear, bright and sharp during the day, with a wide viewing angle. At night the picture is still clear and sharp, and depending on your lighting outside, it is also still bright. When you zoom in, the picture stays clear and sharp. I'm very happy with the quality of the picture. When you're viewing it live on my Sony Xperia or my wife's iPhone 12 you can hear what sounds like the wind blowing. If you have the volume turned all the way up, it's pretty annoying. Vehicles passing by on the street which is at least fifty feet from the doorbell, sound as if they're within ten feet. It's raining as I am writing this, and the sound of the rain as well as the water running off of the house can clearly be heard. When the door is unlocked/locked, or the door is opened or closed, those sounds are also clearly and loudly heard. Turning down the volume on the phones will obviously reduce the sound, but then if someone rings the doorbell and you choose to speak with them, you have to remember to turn the volume back up on your phone so you can hear them. You need a plan in order to record video that includes thirty days of storage, and that plan is $9.99 a month. I'm giving it five stars even with the sound volume from the phone speakers being louder than I think it should be because considering everything the SimpliSafe video doorbell Pro has going for it, four stars wouldn't do it justice. I'm giving it four stars for sound quality instead, even though the quality of the sound is not the issue, it's the volume.

I already had a SimpliSafe system in place, and this was a great addition. Installation was easy, just need to drill one extra hole to get the bracket to fit where old doorbell was. Be prepared tho, once I installed mine, I got a weird buzzing from my doorbell chime box, and kept losing the connection to the camera on the doorbell. Turns out I needed a doorbell chime connector, and a wifi extender, which SimpliSafe sent both items to me free of charge! This won't be the case for everyone, but just be mindful if those things happen with your install. Great company, and a great product to add to my SimpliSafe family :)

Love this doorbell, which integrated flawlessly into my SimpliSafe alarm system. Also more compact and aesthetically pleasing than other rivals. Installation was easy and no complaints on performance as the camera provides a clear and quality image. Highly recommended!

Decent doorbell camera but I’ve seen better performance out of the ring products. I had a standard voltage doorbell transformer that this product seemed to short out. Exchanged with a higher voltage one and has been operating fine. The WiFi connectivity seems to be spotty. I have a very strong wireless mesh system with a node dedicated to the area near my Simplisafe hub, keypad, and doorbell but I lose connection only on the doorbell in many cases when viewing live. If I didn’t have all Simplisafe products and monitoring, I would probably buy a ring. But in general a decent product and I like the visual appearance. Buying from Best Buy is the only way to get the 3 color faceplates FYI, a nice bonus.