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  • QuestionCan I transfer settings between an existing and new Firestick 4G?

    Asked by Flatch.

    • Answer Hello Flatch! You are able to restore your new Fire Stick with the settings and approved app content from your old Fire Stick during the setup process. It will recognize that you have another Fire Stick profile and will ask if you would like to restore the new Fire Stick with that content and settings. You may have to redownload some apps separately. I hope this helps and that you have a spectacular day!

      Answered by Amazon Devices Customer Support

  • QuestionDo I need a cable box connected to the TV for the Firestick to work?

    Asked by Rusty33.

    • Answer Hi Rusty33, You do not need a cable box connected to the TV to use your Fire TV Stick 4K with Alexa Voice Remote. By plugging in and setting up your Fire TV Stick 4K you will be able to stream your favorites from Netflix, Hulu, and more. To set up this device the following is required: 1. Plug your Fire TV Stick 4K directly into your HDTV, or use the included HDMI extender to plug it into one of your TV's HDMI ports. 2. Plug into wall outlet. 3. Connect to the internet with your Wifi password and credentials and enjoy. To watch live TV if you have a cable subscription, you can download your providers app onto your TV. For example, search for the Xfinity stream app or ask Alexa to find it and download it to enjoy your cable subscription services. Subscription rates may apply depending on your provider. Hope that helps!

      Answered by Amazon Devices Customer Support

  • QuestionI am a novice with f ire stick. Is it hard to install.? Do the apps cost? What apps are free?

    Asked by jellybeanrt.

    • Answer Hello, jellybeanrt! The Fire TV Stick 4K has a simple set up process that happens on your TV screen after you plug the device in. You will input the information it asks for, and then you can begin downloading apps. Some apps cost money, but there are many options for free streaming services. Apps like Netflix and Hulu would have their normal subscription costs. I hope that information helps. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionI have 4 tv's in my house. Do I have to get a Firestick for every tv?

    Asked by ocalagal.

    • Answer Hi Ocalagal! The Firesticks are very travel friendly. So, you could potentially place it into whichever TV you are currently using and move it around with you. However, if you want to keep everything in its place, then yes, you will want to place one into each tv. There is not currently a wireless signal that can be emitted from one Firestick to multiple TVs. I hope I answered your question fully, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan I control TV from this device ?

    Asked by Satyajit.

    • Answer Hi! Your Fire TV Stick 4K is able to control most TVs, to set this up please follow these steps: 1. Press the home button. At the top of the screen scroll to the far right & select “settings” 2. Scroll to/select “equipment control” 3. Scroll to/select “manage equipment” 4. Select “TV” 5. Select “change tv” Follow on screen instructions. I hope this helps, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionDoes a 4K Fire Stick work with an older (non-4K) TV that happens to have an HDMI port?

    Asked by Jeff.

    • Answer Hi yes as long as your tv has an hdmi the fire stick works. Just the image won't be 4k but in all reality most tv shows or movies aren't 4k so you'll be good

      Answered by Alex

  • QuestionI see by the picture that this has the additional quick buttons below, the same as the Fire Stick Max but at a cheaper price. Is this the Max model, or is the picture incorrect? The price for the Max cost more.

    Asked by Jimmybob.

    • Answer Hi Jimmybob! All current fire sticks have the new alexa voice remote with quick buttons for popular streaming services near the bottom. This model is the Fire TV Stick 4k ,not the Fire TV Stick 4k Max. Both models can stream in 4k, with support for dolby vision. The Fire TV Stick 4k Max gives you upgraded wifi capabilities with a faster processor and upgraded RAM. I hope this helps, enjoy your day!

      Answered by Amazon Devices Customer Support

  • QuestionSo this particular Firestick, is the newer, latest version, or is the 4k firestick max, the latest version?

    Asked by dee.

    • Answer Firestick MAX is the latest version

      Answered by AndyofArnold

  • QuestionDoes the Alexa Voice Remote Work Without having a Alexa? My mom is Anti Alexa.

    Asked by ChaoticTakinomUnderworlderFan.

    • Answer Hi ChaoticTakinomUnderworlderFan! Yes, the remote can be used without using Alexa. The remote that comes with the Fire TV Stick 4K comes with buttons which allow you to navigate through all of your apps, and dedicated buttons for controlling your TV. There is a dedicated Alexa button near the top of the remote, but it is not necessary to use if you do not wish to do so. Thanks for your question, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionIs Fire TV Stick compatible with T-Mobile Home Internet?

    Asked by Kathy.

    • Answer Fire TV stick is compatible with T-Mobile home Internet. The only problem I had was the T-Mobile speed was lagging. 128mbs.

      Answered by DouglasM

  • QuestionShopping/learning about “streaming” devices. Leaning toward Fire TV stick max. Have older tv in bedroom that’s connected to cable box & works w that remote. Would older tv work w this? What services do I have to get from Spectrum? Streaming? Wi-Fi?

    Asked by Monique.

    • Answer Hello Monique, The Fire Stick plugs into your televisions HDMI Port and gives you fast streaming in Full HD. It includes Alexa Voice Remote with power and volume buttons. You can stream 500,000+ movies and TV episodes by downloading your favorite services. Tens of thousands of channels, Alexa skills, and apps - Including Netflix, YouTube, Prime Video, Disney+, Apple TV, and HBO Max. Subscription fees may apply depending on what you wish to stream. You can also watch your favorite live TV, news, and sports with subscriptions to SLING TV, YouTube TV, and others. Use the Guide button to see what's available and when. The Fire Stick also gives you access to over 20,000 free movies and TV shows from apps like IMDb TV, Tubi, Pluto TV, and more. You can listen to music with Amazon Music, Spotify, Pandora, and others. Subscription fees may apply. The Alexa Voice Remote lets you use your voice to search and launch shows across apps. All-new preset buttons get you to favorite apps quickly. Plus, control power and volume on your TV and soundbar if you’ve got one, with a single remote! You need a compatible TV (this is any TV that has HD or UHD plus a HDMI port- most TV's will have this), a wireless internet connection, and batteries for your remote! I hope this information helps, Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionI am trying to add an app called ustvgo.go to my fire stick, It asks for the service so it can download its vpn. Does this use windows, or android or?? to download

    Asked by blondnotageek.

    • Answer Hello blondnotageek! This device runs on Fire OS which is operating on an Android based platform if that helps answer your question. Thanks so much for your question and I hope you have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan i browse internet?

    Asked by Cfj13.

    • Answer Hi Cfj13! Yes! You can browse the internet using the silk browser on your fire stick! Apps can be easily downloaded from the main screen on your Fire TV device. Here are the steps: 1. Use the main menu on your Fire TV to search for apps. You can also use your voice to search for specific apps. Just press the voice button on your Alexa Voice Remote. 2. Select the app you want to download. 3. Select Get or the shopping cart icon to start your download. Hope this helps, enjoy your day!

      Answered by Amazon Devices Customer Support

  • QuestionCan you use 4 k fire TV stick on a Philips smart TV?

    Asked by Hotmess.

    • Answer Hello. The Fire TV Stick 4K will work on any TV with an HDMI input. As long as your TV has an available HDMI slot, the Fire TV Stick will work. Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionCan a firestick purchased in USA work in India or any other country?

    Asked by Sanchit.

    • Answer Hello Sanchit! Yes, you can use your device outside of the U.S. as long as it is in one of the supported countries. To use your compatible device in a different supported country, you will need to change the country settings for your Amazon account. Here are steps on how to do that: 1. Go to “Manage Your Content and Devices” on your Amazon account. 2. Open the Preferences tab. 3. Go to the Country Settings section, and select Change next to your current country. 4. Enter your new address, and choose your new country. Then select Update. 5. In the notification that displays on-screen, select the learn more option, and then select Transfer your Kindle account to or Update your default Kindle Store. 6. On your Amazon Fire TV, select Home > Settings > My Account from the menu, then select Deregister. 7. You are prompted to Register your device again. Re-enter your Amazon account information to register your Amazon Fire TV for use in your new supported country. I hope that helps! Have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionIs it possible to use a fire stick with a television that is hooked up to Cox cable? There is a USB port and a HDMI port in the back of the TV. My question is would people who are technologically challenged have to learn how to switch inputs?

    Asked by Maggie.

    • Answer Very easy. I also have Cox. Your TV should tell you which HDMI port you're already using, so just select the other one. Give it a try. You'll be surprised how quickly you'll learn if you just give it a try.

      Answered by SunpakSmartphoneStand

  • QuestionIs the Watch TCM app available

    Asked by Anonymous.

    • Answer Hello! The Watch TCM app is available on the Fire TV Stick 4K! To download on your Fire TV Stick 4K, open the app store and search Watch TCM. *In order to access WATCH TCM, you must get TCM at home through either a cable or satellite TV package. I hope this helps, have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionI'm very i.t. challenged, if I wanted to get rid of my cable, I can purchase the streaming packages? Like history, military channels?

    Asked by Roper.

    • Answer Yes and no. You can subscribe to certain streaming companies, for example Disney plus (includes National Geographic), Paramount, HBO, etc.. But something like military channel, not sure if there’s a way to subscribe to that. Maybe an online TV subscription ish might do it. Check out Fobo and Freevee

      Answered by Anonymous

  • QuestionAre the keys on the remote backlit and light up when you lift the remote?

    Asked by Kvalentz.

    • Answer Hello! The remote that comes with this Fire TV Stick 4k does not have a backlit feature, however, you can purchase the Fire TV Remote Pro that comes with the backlit feature you're looking for. Hope this helps and have a great day!

      Answered by Amazon Devices Customer Support

  • QuestionI want to get rid of cable. Is there an app that you can subscribe to get Cardinal baseball or rhe Golf channel?

    Asked by Oldcodger.

    • Answer Hi Oldcodger, You can stream both the cardinal baseball and the golf channel via the Fire TV Stick 4K! You can stream each of those through different apps. Each app you download on the Fire TV Stick 4K from the Amazon Appstore does have its own subscriptions and fees that apply. Each app will also require a log in and password you will be able to set up when prompted! For your two specific asks, FuboTV carries all the channels you need to watch Golf on FireStick without cable. The list includes all the ESPN channels, CBS Sports, Golf Channel, and other 200+ live TV channels. If for some reason, you don't want to go with Hulu + Live TV, fuboTV can be an ideal option for you! Hope that helps!

      Answered by Amazon Devices Customer Support